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“Fair price, decent room” 4 of 5 stars
Review of Family Inns of America

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Family Inns of America
2.0 of 5 Hotel   |   900 West I-65 Service Road South, Mobile, AL 36609   |  
Hotel amenities
Ranked #49 of 65 hotels in Mobile
Hattiesburg
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
“Fair price, decent room”
4 of 5 stars Reviewed January 5, 2014

The night clerk was efficient and friendly. Had issues with the magnetic key card, but they did resolve the matter quickly enough. The security guard was very helpful as was the desk clerk. The room was old but clean and just what we needed for a few hours rest. Being near a major interstate highway, you would expect lots of heavy traffic, but the noise level was not as bad as we expected.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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26 people have reviewed this hotel

Traveler rating
    1
    9
    0
    2
    14
See reviews for
4
5
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5
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Mobile
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 23, 2013

We arrived at the hotel to find the lobby locked due to a disturbance on the property. There was a no loitering policy, which was very alarming. The room was not clean, the shower leaked causing a wet spot on the carpet, and the air conditioner barely worked. The beds were hard and the comforter was questionably clean. I appreciate the nice service from the desk clerk but would not recommend staying at this hotel.

  • Stayed April 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 20, 2013 via mobile

Never stay to many drug dealers and staff that take part in it. Would not make me a new room key after ours messed up. Only because my husband was not there. Had to have the cops there to finally get our stuff out. And did not refund our money for the four days we had left on our lease. Had the fat black security guard offer to sell me drugs in front of my daughter. So glad we got out of there alive. Very worst place I have ever seen. the cops even said they do this all the time to rip people off of their money. Everyone please don't stay at this place for your family sake.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica E, General Manager at Family Inns of America, responded to this review, March 26, 2013
This lady was not a registered guest to the room so she was unable to get a key from the front desk. She was angry and went to the room, where she proceeded to try to kick the door in, resulting in the disturbance to other guests that were trying to rest, as it was9 pm. We had to call police to have her removed from our property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, Mississippi
Top Contributor
149 reviews 149 reviews
27 hotel reviews
Reviews in 58 cities Reviews in 58 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed December 23, 2012

If you're looking for something that doesn't look dated, then this isn't the place for you, but if your looking for a clean room for a cheap price, then this place will pretty much do. They only had one pillow on one of the beds, and it was pretty flat so if you happen to be traveling with your own pillows, it's recommended to have some along. There are no blow dryers in the rooms, they did have a refrigerator and microwave though. As I said, it was very basic but it was clean and for the price it was worth it to us.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 15, 2012 via mobile

First of all the staff is rude as they can be especially glendon. The manager dosent care bout the customers and the good reviews on here are written by the staff the housekeeping told me. the rooms are dirty would definitely not recommend this hotel to nobody will not waste my money on this company

  • Stayed August 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mobile, Alabama
1 review
4 of 5 stars Reviewed October 7, 2012

My husband and I stayed here and the staff was awesome, very friendly and cheerful. The room was clean along with the fridge and microwave was clean and its quiet. Its not a 5 star but we would stay here again and would recommend to someone else. the price is very well priced.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucedale, Mississippi
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 3, 2012

This is the most poorly managed hotel/motel I have ever seen. I KNEW it was not even close to a 5 star. We just wanted a quick place to crash before driving home. My husband and I were trying to be responsible by getting a room so we wouldn't be drinking and driving. We got the room at 7:30pm, had a cab pick us up to go out with friends and when we returned our key wouldn't work. At the front desk, she told us the room had been rented to another person. We all walked to the room and no one was there, but my purse and everything in it was gone. This would've been completly different had the person broke/forced there way in the room. This hotel gave them complete access to my belongings as well as put us at a risk of walking in on these criminals and being harmed. I've spent all day trying to cancel/re-order everything I had. DO NOT GO TO THIS HOTEL. I will be pursuing legal action!

  • Stayed June 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Family Inns of America

Address: 900 West I-65 Service Road South, Mobile, AL 36609
Location: United States > Alabama > Mobile
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 65 hotels in Mobile
Price Range (Based on Average Rates): $
Hotel Class:2 star — Family Inns of America 2*
Reservation Options:
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Also Known As:
Family Inns Of America Hotel Mobile
Family Hotel Of America

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