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“Great customer service on business trip” 4 of 5 stars
Review of BEST WESTERN Moffett Road Inn

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BEST WESTERN Moffett Road Inn
7688 Moffett Road, Mobile, AL 36618   |  
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Ranked #15 of 65 Hotels in Mobile
Pensacola, Florida
Top Contributor
67 reviews 67 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
74 helpful votes 74 helpful votes
“Great customer service on business trip”
4 of 5 stars Reviewed April 30, 2012

I recently was in the Mobile, Alabama area to cover the Mobile Bay LPGA Classic (golf tournament) being held at the Magnolia Grove golf course near this hotel's location.

I had to make a change to my reservations before arriving so I actually had 2 reservations at this hotel.

The golf tournament was going on so the hotel was all booked up.

The front desk clerk (Kanyarda) was more than helpful in getting me checked in for both reservations. Without even having to change rooms. This made my stay get off to the right start.

The overall stay at the hotel was what I have come to expect from staying at Best Westerns around the world. Beds are comfortable, more than enough pillows, clean rooms, clean bathrooms and enough space to work.

They did not have a 'hot breakfast', but there was enough of a selection for me to grab something quick and get to the course for work.

This hotel was a perfect location for me on this trip. No more than 3 miles from where I needed to be.

My overall experience was a good one at this Best Western location.

Room Tip: There are really no sit-down type restaurants near this hotel's location. There is a 15-20 minut...
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  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dipak P, Manager at BEST WESTERN Moffett Road Inn, responded to this review, May 2, 2012
I would like to Thank you for a honest review. We as a team are proud of what we are trying to achieve and believe making sure our customers are happy is the key.

We look forward to having you stay with us again during the 2013 LPGA Classic at the Robert Trent Jones course.
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44 reviews from our community

Traveler rating
    18
    19
    7
    0
    0
See reviews for
16
13
4
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Pensacola, Florida
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 19, 2012

Well the excellent part was the night clerk and the condition of the hotel. The night clerk was friendly and efficient and we were on our way to our room quickly. The hotel/rooms are clean, newish and in excellent condition. The included breakfast was very simple but perfectly fine for a quick bite.

The terrible part started in the morning when we couldn't find a pair of eye glasses. It is an understatement to say the morning clerk was completely worthless. We spoke to her on several occasions in reference to searching for the glasses, going back to the room, etc. She made it obvious that we were a bother to her and she did not care in the least if we ever found the very expenses prescription glasses. She successfully communicated all of this without ever opening her mouth. SHE NEVER SPOKE. I began to suspect that from her "screw you" type attitude that maybe she picked up our glasses and was acting so oddly because she was stealing them and wanted us to go away. Having some experience dealing with lazy "screw you" type employees I knew the resolution to the problem was to call back with the friendly night clerk was back on duty. He had our eye glasses and we stopped by later that night to pick them up. We searched our room and all over the hotel without finding the glasses so I am positive the day clerk had them.

Finally, in an effort to alert Best Western of this problem I spend 30 unsuccessful minutes trying to fill out their comment form. Their comment page would not load correctly and I was not allowed to fill out the form because I did not have a rewards card number. Can only people signed up for the rewards card make comments? How silly is that?

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dipak P, General Manager at BEST WESTERN Moffett Road Inn, responded to this review, April 23, 2012
Firstly I would like to thank yourself for the honest and open review. Yes we believe in having a clean property and a comfortable and peaceful nights rest as our guests priorty.

Secondly i do appologise for the staff members behaviour in regards to the lost property.

As we have maids that start at 9am in the morning, if items are found in the rooms or in property they are told to bring the items directly to the front desk and report it with the room number and time of find.

All front desk staff are asked of to communicate these items of lost property to each other during a shift change.

When investigating further into the incident. The naid did find the glasses outside and not in the room. Secondly it was that they had brought the glasses down later in the day as the maid where in a process of deep cleaning rooms and they have apologised for the late communication.

The memeber of staff i have spoken to and will discuss further customer service related solutions to issues and responding to customers in the correct manner and time frame with care and intent to serve the customer.


Finally i do apologise for what has happened and i hope you would use us for lodging stays where you can see the improvement in our service.

Thank You

General Manager
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Huntsville, AL
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 27, 2012

We have stayed here twice as we were in Mobile for baseball games at South Alabama. This hotel is pretty convenient to the campus, but it a good ways from the Interstate and other places to visit. We did have a good experience both times. It is clean and well-maintained, with a good wifi network, if you need that, as I do.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 28, 2011 via mobile

Came thru stayed one night on the way home nice looking hotel bad part is one night stay is equivalent to stay at a ocean view hotel for the night but it was late So I payed the premium and went on my way the next morning the thing I did find funny was there pool on the way out what a joke it looked like a small hot tub size but was there pool me and my wife got a good laugh out of that

  • Stayed November 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Lamar, Oklahoma
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 4, 2011

We stayed here for one night on a trip to Mobile. I wish we would of chose this hotel when we stayed for a few days back in the summer. The only thing back about this part of the city is the CRAZY traffic!!

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mobile
1 review
4 of 5 stars Reviewed August 24, 2011

I booked the rooms for a family and friends due to a reunion, the staff are friendly and are more then willing to help.
They answered all my questions and could not be more helpful.
The price wasnt to bad but for the location and convienence, brilliant.
There was an issue we had the staff cleared the problem up, offered a resolution and also showed good ethusism to there job and motel.

Overall very pleased, pool area was clean, also no farm smells or drain smells???

strange previous post to put.

Room Tip: Contact motel directly and request managers specials.
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  • Stayed August 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Newcastle, United Kingdom
Top Contributor
75 reviews 75 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
1,190 helpful votes 1,190 helpful votes
3 of 5 stars Reviewed August 20, 2011

the hotel itself was fine but the pool let it down big time!!
the pool was extremely dirty! the water was green with a oil like layer floating on the top of the water.
the pool was that dirty that we wrote dirty on the steps of the pool under the water level with our fingers. it was like a green algie like dirt.
the pool water circulating pumps were only switched on, on our third afternoon sitting beside the pool!! when the owner and a member of staff came to the pool area, they both looked at the pool and said somthing in there own language then went to pool control room and turned the pool water circulating pumps on for the first time during our visit!!( our third day)
, the memer of staff took a water sample away with him and on his way out looked at the water at the shallow side were the pool steps are, bent down and rubbed his fingers onto the steps and obviosly realised how dirty the pool was!
we departed the hotel the next day but made a point of checking to see if it had been cleaned overnight, as the obviously knew it was dirty, but NO IT WAS STILL DIRTY but the words we wrote on the step had been rubbed off.
we asked for pool towels and were given ripped and holed pool towel,see photographs .
we noticed that every afternoon that there was a funny smell in the pool area. we think the smell comes from behind the hotel carpark where there is a mobile home trailer park with a "FARM" next to it! it had about FIFTY goats,pot belly pigs,normal pigs,hens ducks, geese,giant tortoise ect ect. we think this is where the smell came from. at times it was over powering!!
the corner of the "FARM" where it started was approx. 60 feet from the pool area (walking over the next properties carpark), and it covered a large area.
a few eating places in walking distance beef o'bradys,chineese buffet, located a short walk away next to a large walmart store dollar store ect. also nearby was a mexican restaurant where the locals ate, that was a great meal.
the hotel is situated on a busy highway.
hotel itself was clean the pool let it down, we could not decide where the smell come from , was it the farm, the large open drain situated by the pool or the pool water?
breakfast was basic but manageable, and the staff where friendly and polite.

  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Moffett Road Inn

Address: 7688 Moffett Road, Mobile, AL 36618
Phone Number:
Location: United States > Alabama > Mobile
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Mobile
#8 Family Hotel in Mobile
Price Range (Based on Average Rates): $
Number of rooms: 42
Reservation Options:
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Also Known As:
Best Western Moffett Road Hotel Mobile

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