Well the excellent part was the night clerk and the condition of the hotel. The night clerk was friendly and efficient and we were on our way to our room quickly. The hotel/rooms are clean, newish and in excellent condition. The included breakfast was very simple but perfectly fine for a quick bite.
The terrible part started in the morning when we couldn't find a pair of eye glasses. It is an understatement to say the morning clerk was completely worthless. We spoke to her on several occasions in reference to searching for the glasses, going back to the room, etc. She made it obvious that we were a bother to her and she did not care in the least if we ever found the very expenses prescription glasses. She successfully communicated all of this without ever opening her mouth. SHE NEVER SPOKE. I began to suspect that from her "screw you" type attitude that maybe she picked up our glasses and was acting so oddly because she was stealing them and wanted us to go away. Having some experience dealing with lazy "screw you" type employees I knew the resolution to the problem was to call back with the friendly night clerk was back on duty. He had our eye glasses and we stopped by later that night to pick them up. We searched our room and all over the hotel without finding the glasses so I am positive the day clerk had them.
Finally, in an effort to alert Best Western of this problem I spend 30 unsuccessful minutes trying to fill out their comment form. Their comment page would not load correctly and I was not allowed to fill out the form because I did not have a rewards card number. Can only people signed up for the rewards card make comments? How silly is that?
- Also Known As:
- Best Western Moffett Road Hotel
- Best Western Moffett Road Hotel Mobile
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