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“Great downtown location” 4 of 5 stars
Review of Renaissance Mobile Riverview Plaza Hotel

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Renaissance Mobile Riverview Plaza Hotel
3.5 of 5 Hotel   |   64 South Water Street, Mobile, AL 36602   |  
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Ranked #15 of 65 Hotels in Mobile
Houston, Texas
Top Contributor
87 reviews 87 reviews
42 hotel reviews
Reviews in 52 cities Reviews in 52 cities
40 helpful votes 40 helpful votes
“Great downtown location”
4 of 5 stars Reviewed March 5, 2013

Checked in late on a business trip...VERY nice welcome at the desk with explanations of the dining room and all of the services.

Not too back of a price at $169 but had $24 just in Local Room Tax....little high.

Great location if you have business in the immediate area.

Self parking in the garage was a nightmare on a cold and rainy night. Parked on second level but had to go out into the weather to the main desk...not well planned.

Room Tip: Stay in rooms away from noisy elevators
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip K, Rooms Division Manager at Renaissance Mobile Riverview Plaza Hotel, responded to this review, March 6, 2013
Thank you for providing us feedback from your recent stay. We are delighted to hear that the Front Office team provided you a warm welcome upon arrival and we are also glad to hear that the location of our hotel was convenient for you. In regards to the parking garage, we hope to one day install better signage that can help hotel guests navigate around more efficiently. There are two entrances into the hotel from the garage that prevent guests from getting wet during bad weather. For those not familiar with the garage, these entrances can be challenging to locate. Your time and feedback are again appreciated and we will be sure to share your comments with the team. We hope to see you back at the Riverview again should your travels bring you back to Mobile.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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243 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Alabama
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 25, 2013

The hotel is located within walking distance of all the community center, imax theater, resturants, parks, shops, and nightlfe. The hotel staff was extremely curtious and the rooms were modern, well equipped and clean. Checking in and out of the hotel was very easy and parking was great.

Room Tip: Request a high floor with river view
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip K, Rooms Division Manager at Renaissance Mobile Riverview Plaza Hotel, responded to this review, February 27, 2013
Thank you for providing feedback on your recent stay with us. I am glad to hear that our location was convenient for you. We are fortunate to be within walking distance of downtown museums, restaurants and other city attractions. Your positive comments on our team and guest rooms is greatly appreciated and will be shared. We hope to see you back at our hotel the next time your travels bring you to Mobile.
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Pace, Florida, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2013

We made a pit stop here on our way home from a long stay with sick family member. it was wonderfully restful and beautiful....requested a river view and was it ever a wow factor,end of hall northeast side 18th floor...Across from hotel on south corner, fabulous cafe. Great food! Go with the valet for $5.00 more and enjoy no worry. Loved it all ......you will not be disappointed!

Room Tip: Higher floors and end rooms with river view are the best!
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip K, Rooms Division Manager at Renaissance Mobile Riverview Plaza Hotel, responded to this review, February 27, 2013
Thank you for staying with us at the Renaissance Mobile Riverview Plaza hotel. I am delighted to hear that you were able to get some quality rest while staying with us. We do have incredible views of the Mobile River and Mobile Bay from our River View rooms. Your feedback is greatly appreciated and i will be sure to share your comments with the team. We hope you will stay with us again in the future should your travels bring you back to Mobile.
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San Antonio, Texas, United States
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 20, 2013

Everything was great room-wise and staff were friendly so the hotel delivers a decent experience. The parking garage is VERY confusing. You can be on the garage's "third" floor but only be a few feet up from street level??? I spent 30 minutes looking for my car one time until their security guard met me at the elevator and got us to our car (which we were calling using the honking feature). If anything, there should be color coded pillars to help orient the guests, but this may be a city issue not the hotel. The banquet food was pretty bad. The london broil was very raw and thin. The mashed potatoes were cold. They needed some more wait-staff. Everyone at my table was complaining about the food at the banquet. They would do well to beef up that aspect, no pun intended.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip K, Rooms Division Manager at Renaissance Mobile Riverview Plaza Hotel, responded to this review, February 22, 2013
Thank you for providing feedback on your recent stay with us. We are delighted to hear that you enjoyed your room and that our staff was friendly throughout your stay. At the same time we are also sorry to hear that you experienced some challenges during your stay. The garage attached to the hotel is in need of some better signage and we hope to one day have this project completed. Your comments on your banquet meal have been shared with our food and beverage team leaders so they can use your feedback to look into what happened and make the necessary changes so this does not happen again in the future. Your business is very much appeciated and we will use your input to improve the operation of our hotel. We thank you again for choosing the Renaissance Mobile Riverview Plaza hotel and we hope you will choose us again should you come back to the Mobile area.
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Alabama
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 14, 2013

Stayed here during Mardi Gras Feb 2013, great room as always Within walking distance to everywhere we wanted to go. As always great rooms, great people, great service. We always ask for a room with a view and never are dissappointed

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip K, Rooms Division Manager at Renaissance Mobile Riverview Plaza Hotel, responded to this review, February 18, 2013
Thank you for selecting the Renaissance Mobile Riverview Plaza hotel for your hotel choice during Mardi Gras. We are delighted to hear that you thoroughly enjoyed your guest room, our people and the service provided by our team. Our team of ambassadors is what makes our property so successful. We hope you will elect to stay with us again in the future should your travels bring you back to our area. Thanks for your time and feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Station, Texas
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 14, 2013

My hubby and I "ran away from home" for our 25th wedding anniversary. For a week we wandered the gulf coast, enjoying the sites and some fairly decent properties and experiences. On our actual anniversary day, hubby decided to surprise me by booking a room at the 4 star Renaissance Riverview in Mobile. Upon checking in, when front desk clerk Amanda learned it was our actual 25th she upgraded us to a wonderful room. Then she took the initiative to work with Barry, the concierge, to find us a reservation at a special restaurant for our anniversary dinner. Imagine our surprise when we returned to our room to find chocolate covered strawberries. Simply amazing and thoughtful customer service. We also spent some time at the hotel bar and the servers were also very attentive and made great drinks. We learned that the next night there would be a Mardi Gras parade and we loved the hotel so much we decided to stay a second night, no matter the cost,. The hotel made it possible for us to keep our room at the original listed rate and the second day was just as wonderful as the first. For those who haven't experienced Mobile, I was so impressed. Everyone is friendly and helpful. The parade route is clearly marked and very safe. The restaurants and bars are priced right and the food is good. And the Renaissance is the right property to call home during your visit! Thank you again Amanda and Barry!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip K, Rooms Division Manager at Renaissance Mobile Riverview Plaza Hotel, responded to this review, February 20, 2013
We are delighted to hear that you stayed with us for your 25th wedding anniversary. Your positive feedback is greatly appreciated. Amanda and Barry will definetely be commended on their impeccable customer service. Our ambassadors is what makes the Renaissance Mobile Riverview Plaza Hotel such a special place and be assured that your positive comments will be shared with our entire hotel team. Mardi Gras is a wonderful time for Mobile and I am glad to hear that you had an opportunity to take in a parade. On behalf of the hotel happy belated 25th wedding anniversary; we hope to see you back at the Riverview should your travels ever bring you back to our community.
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Georgia
Top Contributor
91 reviews 91 reviews
30 hotel reviews
Reviews in 54 cities Reviews in 54 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 4, 2013

Stayed here in January for a convention and have nothing but good things to say. I travel a lot on business and this hotel is certainly a step above any other place I've stayed in Mobile. I know its a small thing but the shower was excellent - I loved it.

Room Tip: Ask for a room facing the water. The views of early morning fog over the bay are outstanding.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip K, Rooms Division Manager at Renaissance Mobile Riverview Plaza Hotel, responded to this review, February 5, 2013
Thank you for providing us feedback on your recent stay with us at the Renaissance Mobile Riverview Plaza Hotel. We are delighted to hear that you enjoyed the view from your room. The views from our guest rooms are some of the best views you will find in the city. We hope you will continue to make our hotel your home away from home should your travels bring you back to our area. Again thank you for your time and feedback, it is greatly appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Mobile Riverview Plaza Hotel

Address: 64 South Water Street, Mobile, AL 36602
Location: United States > Alabama > Mobile
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Mobile
#11 Business Hotel in Mobile
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Mobile Riverview Plaza Hotel 3.5*
Number of rooms: 374
Official Description (provided by the hotel):
Embark on an amazing journey at the premier Mobile, Alabama, Renaissance Mobile Riverview Plaza hotel, which is connected by skywalk to the Arthur R. Outlaw Convention Center and located in the revitalized Downtown business and entertainment districts. Rising majestically over the sparkling waters of Mobile Bay, guests can enjoy Southern charm effortlessly blended with modern ingenuity. Play a round of championship golf along the Robert Trent Jones Golf Trail, which is situated near this trendy hotel. Over 44,000 square feet of flexible meeting and event space provides the perfect location for successful business engagements and flawless social events. ... more   less 
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Also Known As:
Renaissance Mobile

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