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“The Best Spot for Straits of Malacca” 4 of 5 stars
Review of Holiday Inn Melaka

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Holiday Inn Melaka
4.0 of 5 Resort   |   Jalan Syed Abdul Aziz, Melaka 75000, Malaysia   |  
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Ranked #6 of 144 hotels in Melaka
Hong Kong, China
Top Contributor
63 reviews 63 reviews
40 hotel reviews
Reviews in 31 cities Reviews in 31 cities
60 helpful votes 60 helpful votes
“The Best Spot for Straits of Malacca”
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at this Holiday Inn for 4 nights, as part of our long weekend getaway from Hong Kong.

The hotel is well situated next to the Jetty, a short walking distance to all the major attractions and shopping malls (Mahkota Parade and Dataran Pahlawan). There is also regular shuttle bus service available from the hotel.

The first room that we got was on the 11th floor with city view. However, we felt it pretty noise with the morning traffic. After we reported this to the reception, we were offered a different room on 10th floor with the Straits view, which was quieter but not quite inspiring.

On level 3, there's an infinity pool but it's often packed with family and children. This may be the ideal place for relaxation. Alternatively, we chose to visit the Tea Tree Spa. There was a weekend offer for free express facial with any massage of 90 minutes booked. The treatment was pretty good and we will definitely recommend it after a long day wandering around.

The hotel also offers various dining discount on site. We had a dinner one night at Sirocco Restaurant at the lobby level. It is great if you want some good pasta and wood fire oven pizza. If you want a quick drink, the bar next door is the best option. The manager Henry is very friendly.

All is all, it is a decent hotel - this may not be a luxury option but have everything you will need for a short stay.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this review, 2 weeks ago
Dear TravelGeekz,

Thank you very much for your positive review. I am very grateful for your kind words and it is truly rewarding when a guest recognizes our efforts and commitment in delivering our promise. At Holiday Inn, we always strive for continuous improvement.

We would like to welcome you back to Holiday Inn Melaka again in not too distant future.

Warm regards,
Alvin J
General Manager
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
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Kuala Lumpur, Malaysia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Was down in Melaka for a friends wedding, fiancee was her bridesmaid, decided to try Holiday Inn Melaka, stayed in a few hotel Melaka, this can qualify as average, great location , looks grand from the outside, but the room condition can be better i guess,
Overall its a decent stay

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Melaka, responded to this review, 6 days ago
Dear Shah B,

Thank you for giving us the pleasure to host you recently and taking the time to review our hotel. Although I would have preferred you had a better stay, I am pleased with your kind comments regarding your overall experience. We will certainly use your feedback to improve on our rooms so we can provide you with an exemplary stay in the future.

Sincerely,

Faith R
Case Manager
IHGCare
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Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice modern hotel. Rooms in good condition. Everything works. Helpful and professional staff. This is how a Holiday Inn is supposed to be.

The location is a bit off the main tourist area. But the upside is quietness and privacy. The ample parking is a strong point (especially given the state of traffic in Melaka and narrow streets around Jonker). Would stay again.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this review, 2 weeks ago
Dear waiwingtaialbert,

Thank you for your review. I am pleased to learn that our service met up to your expectation. We strive to deliver the best service and ensure guest leaves the hotel with sweet memories.

Please do not hesitate to visit our website to look for special offers the next time you return to Melaka. We would like to welcome you back to Holiday Inn Melaka in not too distant future.

Warm regards,
Alvin J
General Manager
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singapore
Top Contributor
88 reviews 88 reviews
27 hotel reviews
Reviews in 20 cities Reviews in 20 cities
131 helpful votes 131 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Holiday inn is one of the more expensive hotel in melaka but i didn't regret my choice. Just the service @ check in had won me over - prompt, extremely friendly and professional, welcome drinks and buttery cookies for those who are queueing.

Service @ spa was great too - patient and professional with gd product knowledge. Not to forget the service of staff @ the F & B outlets and conceirge - extremely friendly and prompt.

The quality of food and drinks are wonderful (@ bar lounge). We even takeaway sandwiches after checking out. Breakfast was a gd spread though not the best.

Room was of a gd size - clean and constantly being refurbished (according to my friend who's a regular and noticed that carpet is always changed). Even the additional bed we asked for came with extra towel and toiletries.

Shuttle service is available to Jonker Street and Dataran pahlawan shopping centre.

My only complaint would be the distance to the shopping area - after exiting from backdoor of Mahkota shopping centre, one would have to cross the busy roads leading to highway before reaching Holiday Inn hotel. You would need guts and patience to cross these busy lanes.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this review, 2 weeks ago
Dear satoyuriko,

Thank you for sharing your feedback. I am please to read your excellent review. I am glad that you are satisfied with the hotel and the service we provided. Your excellent review has been shared among the team and this has been a motivational factor to our team to provide excellent service to our valued guests.

Guests’ safety is our main priority and hence, we discourage guest to cross the busy road. Alternatively, we provide shuttle service for all guests which operates daily.

We look forward to welcoming you back to Holiday Inn Melaka in not too distant future.

Warm regards,
Alvin J
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Back again for the second time since our last visit in May 2013 with 2 other families. The service and experience has remained very good with friendly and helpful staff at the check in and through out our nights stay. Due to some problems with the bathrooms of 2 of the normal rooms for our of families when we checked in last Wed evening, we were upgraded to the presidential suite as replacement without additional cost, that was really a blessing! wow, it was such an expected outcome...the kids in our group were completely overwhelmed when they stepped into the suite.

The rooms were well maintained and clean. We used the gym for 2 mornings and had breakfast (enjoyed the silky bean curd "dou hua") on the day of checked out. Everything just worked out well for our group of 12. We should be back again on our next visit to Malacca!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this review, 2 weeks ago
Dear 9357MarkY,

I am pleased to learn that you and your group had enjoyed your stay with us. I feel that it is always a combination of passion, dedication, hard work, and being in the right place at the right time in providing great service to our valued guests. I believe that with your compliments, it has added value to our staff morale and motivates them to serve you and your group better in your next visit.

I look forward to your next return in not too distant future.

Warm regards,
Alvin J
General Manager
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Kl
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 4 weeks ago

i've never had such a fast and smooth, hassle-free check-in and check-out. the reception staffs were very friendly and remarkably efficient in their job. we were sponsored a room with king size bed for attending a conference but we call up offer to pay for additional extra bed since bringing family along, but before we check in, reception staffs already automatically upgraded it to a room with a queen and a single bed.
room was very clean and it was so spacious. i like the fresh scent of the room and the light background music. the bed and pillows were so comfy even my 2y old daughter liked it so much.
the location is pretty convenient and view was good. we got to see the melaka river, menara and maritime museum from our room and on the saturday night we've seen the best fireworks up the melaka river!

probably the only few things the hotel could improve shall include activating the room pass security system in the lifts because the carpark is not gated and via the carpark you can directly enter the lift up to every floor which post me some safety concern. and if we got to choose the complimentary newspaper it would be great because not all occupants prefer english paper.

overall well done i will come back again definitely

Room Tip: get the front desk staffs help they are extremely considerate
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this review, 2 weeks ago
Dear Bee hong S,

Thank you very much for staying with us. I am glad to know that you have a great stay with us. At Holiday Inn Melaka, we work towards a common objective which is to deliver our promises of “Great Hotels Guests Love”. Every day is a new opportunity for us to make improvements and innovation. Hence, your comments had been taken into consideration and will look into plans for continuous improvement.

We look forward to welcoming you back to Holiday Inn Melaka soon.

Warm regards,
Alvin J
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Picked this hotel as Hatten was fully booked and paid a higher price for a standard room expecting holiday inn to be of a higher standard.. but I was wrong.
1. Lift took the longest ever to go up or down. During breakfast, I stood for 10 mins just to wait for my turn to go up.
2. I ordered a roti prata and the chef who was preparing it was looking after the oven behind him as well. I saw him wore a very dirty brown glove to remove the stuff from the oven and then took off the gloves without washing his hands and started rubbing the eggs onto the prata and etc...the gloves were obviously ysed for handling hot stuff and doesnt looked like it has been washed ever... gross to the max.
3. Breakfast is a mess with inadequate crowd control and most stuff were empty with refills not done.
4. When I checked in, the front desk mgr gave me my room cards and when I checked, it was for a club room. I thought I was given an upgrade and asked. But the lady gave a shocked face and took away my cards and kept telling her staff "no club no club". Come on... its just holiday inn... I don't think your club room is anything heavenly, the attitude is uncalled for.
5. The location makes traveling to shopping area tedious as the road in front can be very busy and dangerous.
6. On check out, I was given a drink while awaiting for my friends. As my transport arrived, I wanted to hand the glass to the lady sitting at a small desk near the door. She actually told me to bring it back to the bar at the other end.. ( knowing that I am carrying my heavy bag and rushing out!) I walked over and halfway, decided to pass the glass to the desk manned by the bellboy. The bellboy took it after I asked him. At this minute, I turned and there I saw the same lady turning to stare at me... I mean, if she is so free to stare, can't she take the glass?! I could have left it on the floor like other guests, but I decided to return it. So much for being helpful!

The experience is really bad and for that price, It doesn't deserve a return visit.... no wonder it was one of the few hotels that were available during this holiday season...

Stayed June 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Melaka, responded to this review, 2 weeks ago
Dear Kenji0710,

Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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Additional Information about Holiday Inn Melaka

Address: Jalan Syed Abdul Aziz, Melaka 75000, Malaysia
Phone Number:
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Melaka
#2 Business Hotel in Melaka
#3 Luxury Hotel in Melaka
#4 Spa Hotel in Melaka
#4 Family Hotel in Melaka
#5 Romantic Hotel in Melaka
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Melaka 4*
Official Description (provided by the hotel):
Holiday Inn Melaka is the choice for families and business travelers alike who are looking for a relaxing base with award-winning service, close proximity to shopping and business district, all in a new contemporary setting. This hotel in Melaka boasts an unrivaled location, residing on the stylish waterfront overlooking the Straits of Melaka, with easy access to the hidden gems surrounding Bandar Hilir or shopping around at Melaka Raya. Retreat to the 275-rooms including deluxe, suites, and Kids Suite with featuring Wi-Fi Internet service throughout the hotel. Soak in the fun at the hotel's infinity pool complimented by a picturesque view. Conduct business and meetings in comfort with its state of the art function rooms and pillar-less ballroom, all with floor to ceiling windows for natural sunlight. Discover a brand new you at the Balinese inspired Tea Tree Spa by pampering yourselves with its wide range of treatments. At es.Sense kitchen, indulge in the international favourites and local inspired cuisines such as Baba Nyonya and authentic Peranakan. Then there is Sirocco Italian Restaurant, a relaxed dining outlet serving the best wood fired pizza in town. ... more   less 
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Also Known As:
Holiday Inn Melaka Hotel Melaka
Melaka Holiday Inn

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