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“Above average” 4 of 5 stars
Review of Holiday Inn Melaka

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Holiday Inn Melaka
4.0 of 5 Resort   |   Jalan Syed Abdul Aziz, Melaka 75000, Malaysia   |  
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Ranked #7 of 148 Hotels in Melaka
Taipei, Taiwan
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Above average”
4 of 5 stars Reviewed April 18, 2014

Service
Check-in is very efficient.
Porter transporting luggage is fast enough.
In-room dining unfortunately there is no way to provide pizza, but pasta, sandwiches, tiramisu are good, if the hot food hotter will be better.
Concierge provide maps, asking all cordial reply. But when we make a reservation of taxi to bus sentral costing $ 25, the official price is $ 20 when we arriving, not be told first is a small drawback.
Restaurant waitress automatically ask coffee or other.
Check-out is polite, asking to fill a questionnaire and the overall score.
Overall, people have smile and are friendly.

Value
Booking through booking.com, the overall quality is fairly good deal, right from the price.

Sleep Quality
There are two options of pillows, and quilts are quite soft.
There is a little flawed of sound, you can hear the sound of the other rooms, not annoying us.

Cleaning and Hygiene
Very clean, interior and furniture is new.
Flavor is very strong, perhaps because smoking floors shall overshadowed smoke, not unpleasant taste is acceptable.
Ventilation of Bathroom is ordinary, it could be better.

Location
First row facing the sea, the height is high enough, the landscape is very good.
From the urban ring, monuments, night markets, shopping malls walking are acceptable, but there is no crosswalk across the main road a bit dangerous.

Comfort
There are advantages about offering conditioner, body lotion. Sufficient number of plugs. Rainfall shower is comfortable. Sensitive enough to adjust the air temperature.
The disadvantage is no razors, cotton swabs, comb, it need to requested. No matches in the smoking room.

Breakfast
There are plenty of style.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this review, May 24, 2014
Dear Valued Guest,

Thank you for your comments.

I am grateful with your kind words and meaningful review. At the same time, it is regrettable for me to know about the shortfalls during your stay. Please rest assured that I look into those matters with my respective departments to avoid future recurrences.

Should your travel plans bring you back to Melaka, please so visit our website to enjoy great savings off your stay.

While at the hotel, please indulge in our award winning sirocco Italian Restaurant and Tea Tree Spa with special discounts and the Kids get to Stay and Eat for FREE.

Warm regards,

Alvin J
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,201 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (291)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 17, 2014

you have to stay in this place for an unforgettable experience

All the staff are the most courteous in my 40 years of 5 star hotel stays,(except for SOUTH AMERICA, have stayed in HOTELS in all the other continents.

Room Tip: the receptionists are ALL very well versed-take their suggestions go for the straits view rather...
See more room tips
  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this review, May 24, 2014
Dear Valued Guest,

Thank you for choosing Holiday Inn as your preferred hotel in Melaka and for taking the time to share your recent feedback.

Your powerful comments will always be remembered by the team as it fuels us to deliver our promises to our esteemed guest.

We look forward to having you back in the near future and I encourage you to visit our website to enjoy great savings off your stay.

Once at the hotel, please indulge in our award winning sirocco Italian Restaurant and Tea Tree Spa with special discounts and the Kids get to Stay and Eat for FREE.

Warm regards,

Alvin J
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
35 reviews 35 reviews
34 hotel reviews
Reviews in 26 cities Reviews in 26 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed April 16, 2014

The booking system allowed me to reserve successfully 3 rooms even when the hotel was full during that particular period. The staff called me to apologize and they took all efforts to compensate for the mistake. They put us up at Equatorial Hotel Club rooms for the first night and transferred us back to Holiday inn again for the second night. We were also treated to a complimentary high tea buffet upon arrival. The hotel was very sincere in compensating the little boo-boo occurred.

The buffet spread for the high tea and breakfast was quite impressive with a mixture of local and western delights. Rooms were comfortable and modern, we always stayed in Holiday inn and know what to expect from the hotel. Great and friendly service from the staff too, especially the lady who greeted us upon our arrival and the gentleman at the Lounge who arranged transport for us to the Nyonya restaurant.

As mentioned before, always our first choice in Malacca..

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 15, 2014

Been here for a couple of times before. Very nice, cozy, and clean. Breakfast was good and variety. Checking in and out was smooth. The staff are helpful. The only drawbacks was, we couldn't spent more time here! Highly recommended!

Stayed October 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this review, April 17, 2014
Dear Valued Guest,

It’s always a pleasure to have a loyal guest who is very passionate and positive with their reviews. Thank you very much for your continuous support and for staying with us.

Your review has further motivated us to stay focus and devote our efforts in delivering exemplary service to our guest. I look forward to welcoming you back to the hotel in the near future.

For your next visit, please visit our website to enjoy great savings off your stay and while at the hotel, please indulge in our award winning sirocco Italian Restaurant and Tea Tree Spa with special discounts and the Kids get to Stay and Eat for FREE.

Warm regards,

Alvin J
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 12, 2014

We drove from Singapore to KL and broke the journey up by stopping in Melaka

The hotel was fantastic staff and value for money was great

The breakfast was a impressive spread

Would stay again for sure. There is a free shuttle service to the town centre there and back

Very clean and safe

Stayed April 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this review, April 17, 2014
Dear Valued Guest,

Thank you for choosing Holiday Inn as your preferred hotel in Melaka and for taking the time to share your recent feedback.

Your kind words will always be remembered by the team as it fuels us to deliver our promises to our esteemed guest.

We look forward to having you back in the near future and I encourage you to visit our website to enjoy great savings off your stay.

While at the hotel, please indulge in our award winning sirocco Italian Restaurant and Tea Tree Spa with special discounts and the Kids get to Stay and Eat for FREE.

Warm regards,

Alvin J
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wiesbaden, Germany
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2014

Extremely friendly staff (also warmly welcoming our kids). Very good SPA and a very good kitchen. Big "Tumbs-up" to the friendly staff!!!! Restaurant can be recommended! Clean rooms, everything high quality and thanks to staff very personal and nice atmosphere !

Stayed April 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this review, April 17, 2014
Dear Valued Guest,

I am grateful for your kind words and excellent review. I believe that such positive feedback will only reinforce our purpose and passion in delivering exemplary service.

The team and I are in pursuit of excellence and turning our vision from ‘Good to Great’. Hence, you views will only motivate us to strive and see for continuous improvement to create ‘Great Hotels Guest Love.’

I looking forward to having you back in the near future and encourage you to visit our website to enjoy great savings off your stay.

Once at the hotel, please indulge in our award winning sirocco Italian Restaurant and Tea Tree Spa with special discounts and the Kids get to Stay and Eat for FREE.

Warm regards,

Alvin J
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 12, 2014

Back here after few years... lotsa things have improved! Breakfast was superb (very tasty indeed!), with kids eat for free. Arrived here at night.... good hospitality by the staff, which has offered to send the luggage to the room (no need to ask them). Cleanliness tremendously improved (especially the surroundings and the toilet). I could see so many foreigners around... and maybe a good review that put this hotel as a choice. The parking and amenities are the advantage here. Mahkota Parade is a walking distance.. and nothing to complain about. Cool!! Can be voted as a hotel of choice for Melaka.

Stayed April 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this review, April 17, 2014
Dear Valued Guest,

Thank you for your positive and powerful comments. The team and I truly appreciate you taking the time to share with us your recent experiences at the hotel.

Your review has further motivated us to stay focus and devote our efforts in delivering exemplary service to our guest. I look forward to welcoming you back to the hotel in the near future.

For your next visit, please book direct from our website to enjoy great savings off your stay. While at the hotel, please indulge in our award winning sirocco Italian Restaurant and Tea Tree Spa with special discounts and the Kids get to Stay and Eat for FREE.

Warm regards,

Alvin J
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Melaka

Address: Jalan Syed Abdul Aziz, Melaka 75000, Malaysia
Phone Number:
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Melaka
#2 Business Hotel in Melaka
#4 Luxury Hotel in Melaka
#5 Spa Hotel in Melaka
#5 Romantic Hotel in Melaka
#5 Family Hotel in Melaka
#14 Best Value Hotel in Melaka
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Melaka 4*
Number of rooms: 275
Official Description (provided by the hotel):
Holiday Inn Melaka is the choice for families and business travelers alike who are looking for a relaxing base with award-winning service, close proximity to shopping and business district, all in a new contemporary setting. This hotel in Melaka boasts an unrivaled location, residing on the stylish waterfront overlooking the Straits of Melaka, with easy access to the hidden gems surrounding Bandar Hilir or shopping around at Melaka Raya. Retreat to the 275-rooms including deluxe, suites, and Kids Suite with featuring Wi-Fi Internet service throughout the hotel. Soak in the fun at the hotel's infinity pool complimented by a picturesque view. Conduct business and meetings in comfort with its state of the art function rooms and pillar-less ballroom, all with floor to ceiling windows for natural sunlight. Discover a brand new you at the Balinese inspired Tea Tree Spa by pampering yourselves with its wide range of treatments. At es.Sense kitchen, indulge in the international favourites and local inspired cuisines such as Baba Nyonya and authentic Peranakan. Then there is Sirocco Italian Restaurant, a relaxed dining outlet serving the best wood fired pizza in town. ... more   less 
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Also Known As:
Holiday Inn Melaka Hotel Melaka
Melaka Holiday Inn

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