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“Read this : feel the C O M F O R T !” 5 of 5 stars
Review of Holiday Inn Melaka

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Holiday Inn Melaka
4.0 of 5 Resort   |   Jalan Syed Abdul Aziz, Melaka 75000, Malaysia   |  
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Ranked #7 of 152 Hotels in Melaka
Shiraz, Iran
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Read this : feel the C O M F O R T !”
5 of 5 stars Reviewed August 30, 2013

Anyone choosing Melaka for the holiday is for sure looking for peace and comfort and that is exactly what this hotel will provide you .
I stayed here for two nights but really wish it could be longer ,
Me personally did not detect any defect here :

The location of the hotel is in one of the best spots in Melaka .
The hotel building , lobby , rooms and pool are smartly designed ,
Staff are extremely good , friendly , responsible and will pay
attention to make you feel comfortable .
Food is much much better from what I had in kulalampur .
Do not forget to swim in the pool even for once , you will catch a great sight view there .
Later I tried Holliday inn in Phuket ,, but this one in Melaka is really better .

In the end I really suggest this for anyone visiting this city .
And definitely I am gonna go back someday

Room Tip: The 3rd floor .not sure but I think that was where the pool was . Do not forget to swim in the poo...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric O, Marketing Communication Manager at Holiday Inn Melaka, responded to this review, September 5, 2013
Dear Valued Guest,

Thank you very much for sharing. We are pleased to learn that you enjoyed your stay.

Your kind words are much appreciated as it's the testimonial of our hard work and effort. It's with such compliments that further empowered us to striver harder towards - 'Great Hotels, Guests Love.'

Thank you, thank you, and thank you. At your next visit to any of the Holiday Inns or IHG Hotels, please do check out our website for great saving and getaway offers. We look forward to welcoming you back.

Stay Relaxed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,302 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (319)
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Hong Kong
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 27, 2013

Stayed there for a night with great satisfaction. All staff were friendly with great smile. We were arranged a gorgeous seaview room in higher floor. It was huge and clean, but the phone couldn't get a line. And the windows seemed having leakage after heavy rain in midnight, the carpet nearby got wet. It was pity that the beach was gone and under some construction work. The swimming pool was great but no more infinite seaview now. There was some shopping malls nearby where we needed 10 mins walk. For those main sights, taxis were the main transport. We had rented a car from KL that travelling was not much affected.

I hope that the construction site is not for a new hotel or new building in future, or I'd rather reconsider to stay there again.

Room Tip: Higher floors have magnificent seaview
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric O, Marketing Communication Manager at Holiday Inn Melaka, responded to this review, September 5, 2013
Dear Valued Guest,

Thank you for sharing your feedback. We are pleased to learn that you enjoyed your stay.

We apologize for the minor defect with the room. The hotel takes pride in the comfort of our guest and clearly there are still rooms for improvement. Rest assured that this issue had been rectified.

Thank you again for everything. We look forward to welcoming you back in the near future.

Stay Relaxed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 25, 2013 via mobile

Good hotel. Clean and well maintained room. The staff on the front desk and the concierge were very helpful. Free wifi with membership of the hotel reward scheme is a bonus.

The location was a 10 to 15 min walk from the main sights and felt a bit out of the centre. The hotel does provide a free shuttle bus but this only goes once an hour.

If you are leaving the hotel in a taxi only limousines can be booked from the hotel. If you are after a cheaper option metered taxis are available at the local shopping centre. We agreed a price with a non metered taxi to central KL of MYR200.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric O, Marketing Communication Manager at Holiday Inn Melaka, responded to this review, September 5, 2013
Dear Valued Guest,

Thank you for taking the time to share. We are glad to learn that you enjoyed your stay.

If we may, the hotel is actually located in proximity of the city's main attraction with hardly 5 minutes walk to the malls and the acclaimed A'Famosa fort. As for our shuttle service, it's also available upon request apart from the hourly scheduled departure time.

Thank you, thank you and thank you. We look forward to welcoming you back in the not too distant future.

Stay Relaxed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 23, 2013 via mobile

The good things about the Holiday Inn is the warm reception service and also the small add ons like cookie & cold drink at check in lobby.. Free 2way bookable van transfers to and from Palawan mega mall or Jonker steet which meant you not having to spend on rip off taxi rides!!

My non smoking room reeked of smoke smells upon checkin and this was promptly changed without any fuss by the check in staff.

I was upgraded to top floor (club floor) room .. Which was huge with tall windows overlooking the city. Unfortunately there was varnishing of wooden panelling along the corridors of the top floor and NO WINDOWS which could be opened to ventilate the corridors. Soon the strong varnish smells wafted into the rooms which I tried to steep with my bathmat towel.

Windows panes were also of inadequate thickness and noise frm highway and nearby disco cud be heard.. as on last nite of stay (Friday) there was loud pounding music frm nearby disco throughout the nite. Luckily baby was alresdy asleep.

Breakfast had a good spread and you could order specialty coffee ie latte cappuccino at no added costs. Nice array for freshly baked pastries and breads!!

My relatives tried the hotel oil massage and thoroughly satisfied.

Infinity Pool was lovely and peaceful however rather cold in the mornings as shadow overcast from hotel building on pool left it unheated until later in afternoon. Also a separate baby pool for lil ones to play in.

As a HI card member I was given free wifi which was fantastic for keeping tots occupied during stay and late checkout till 2pm wih no fuss!

Over all I will definitely stay again.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric O, Marketing Communication Manager at Holiday Inn Melaka, responded to this review, September 5, 2013
Dear Valued Guest,

Thank you very much for sharing and for staying at the Holiday Inn Melaka. It's good to learn that you enjoyed your stay.

We also appreciate your effort to highlight on the areas that we could done better. Guest feedback is indeed valuable to us as it allows us to understand our guest's needs better.

Rest assured that your feedback will be looked into for future improvement to be taken.

Thank you again for everything. We do hope that your next visit to Melaka will bring you back to the Holiday Inn.

Stay Relaxed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Senior Contributor
41 reviews 41 reviews
39 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 22, 2013

Stayed here in July with the family. Check in was good and quick although they didn't mention my platinum status and got no upgrade. We stayed in a room with club access and the lounge was nice. The staff was very friendly especially one young waiter who was in charge of making the cocktails. I tried all his recommendations and gave him feedback on the drinks :-) Funny guy and it was pleasant to sit in the lounge. Food choice was not that great but sufficient.

Do to the fact that we had a room with city view and even though it was on the top floor that was noise from the opposite side of the street from a club/disco that played loud music until early in the morning. This was a little inconvenient and it cost us some sleep.

For the rest the location, staff etc was excellent.

Room Tip: Take a room with river/sea view for a quiet stay.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric O, Marketing Communication Manager at Holiday Inn Melaka, responded to this review, September 5, 2013
Dear Valued Guest,

Thank you for taking the time to share. We read with delight that you enjoyed your stay.

Having said that, the management wishes to express our regret about the noise disturbance during your stay. Rest assured that we are aware of this situation and discussion for a resolution is ongoing.

Thank you again. At your next visit to any of the Holiday Inns or IHG Hotels, please do check out our website for great saving and getaway offers. We look forward to welcoming you back.

Stay Relaxed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed August 20, 2013

i've booked 2 rooms for 3D 2N stay and requested for connecting rooms with early check-in. This is a super peak period due to the Hari Raya Holiday. The hotel was packed with locals and tourists ,was quite surprised that they could provide 1 room first but will only available in an hour. We were pretty happy thou. After an hour, they provided us with 2 rooms and are connected!

As we booked the club room, we could access the lounge all day. The staffs have good service but the food are average.

Swimming pool is pretty crowded most of the time. Gym is ok.

Spa is fully booked so did not get a chance to try.

Hotel provides transfer to Jonker street or any nearby tourist attractions, do book early and check on the timing as it is not hourly. Concierge team provided the best service in the hotel, most of them are helpful and thoughtful.

Feedback:

1) The pillows - should get better quality as they are too soft even on the firm ones. Some of the pillows smelled even after changing to new ones.

2) Soundproof - We could hear people walking, talking along the corridor or from next room.
If you are light sleeper, dont opt for seaview room as there is a disco on the ground floor. You could hear the music / bass thumping loudly till it closed. For 2 nights, my husband and i slept at 11+ but we were awoke few times by the music.

Overall, this is a pretty decent hotel. Maybe will return but will ask for room away from the disco and perhaps with my own pillow.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric O, Marketing Communication Manager at Holiday Inn Melaka, responded to this review, August 26, 2013
Dear Valued Guest,

Thank you for staying with us and for taking the time to share your feedback. We are glad that you enjoyed your stay despite the few shortfalls.

If we may, the management had taken note of the issues and rest assured that necessary actions had been taken for immediate resolution. We apologize for any inconveniences caused.

Thank you again for everything. We look forward to welcoming you back in the not too distant future.

Stay Relaxed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 17, 2013 via mobile

Frequent travelers to Melaka, we started staying at the Holidays Inn some years back and never bothered to look elsewhere.

Clean rooms with decent amenities, what I like most is the friendly staff who will go an extra mile to ensure your comfortable stay. I would specially like to commend Jaz and her team at the front desk and Eric from Marketing, who were extremely responsive when contacted with some feedback I made prior to checking in, and made it a point to ensure that they were addressed when I arrived.

We like the spacious parking and proximity to a cluster of malls across the street. Jonker is also a short drive away. These are made even easier my the complimentary hotel shuttle.

A really comfortable place to stay, no doubt we'll return again!

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric O, Marketing Communication Manager at Holiday Inn Melaka, responded to this review, August 21, 2013
Dear Valued Guest,

Thank you very much for your feedback. It's always nice to hear from a loyal guest like you.

At the Holiday Inn Melaka, we take guests' comfort very close to our heart. Hence, it's always important for us to deliver our very best for you to have 'Your Stay, Your Way.'

I'm indeed humbled by your kind words. Rest assured that I'll also personally channel your compliments to Jaz and the rest of the team.

Thank you, thank you and thank you. We look forward to welcoming you back in the not too distant future.

Stay Relaxed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Melaka

Address: Jalan Syed Abdul Aziz, Melaka 75000, Malaysia
Phone Number:
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Melaka
#2 Business Hotel in Melaka
#4 Family Hotel in Melaka
#5 Luxury Hotel in Melaka
#5 Spa Hotel in Melaka
#5 Romantic Hotel in Melaka
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Melaka 4*
Number of rooms: 275
Official Description (provided by the hotel):
Holiday Inn Melaka is the choice for families and business travelers alike who are looking for a relaxing base with award-winning service, close proximity to shopping and business district, all in a new contemporary setting. This hotel in Melaka boasts an unrivaled location, residing on the stylish waterfront overlooking the Straits of Melaka, with easy access to the hidden gems surrounding Bandar Hilir or shopping around at Melaka Raya. Retreat to the 275-rooms including deluxe, suites, and Kids Suite with featuring Wi-Fi Internet service throughout the hotel. Soak in the fun at the hotel's infinity pool complimented by a picturesque view. Conduct business and meetings in comfort with its state of the art function rooms and pillar-less ballroom, all with floor to ceiling windows for natural sunlight. Discover a brand new you at the Balinese inspired Tea Tree Spa by pampering yourselves with its wide range of treatments. At es.Sense kitchen, indulge in the international favourites and local inspired cuisines such as Baba Nyonya and authentic Peranakan. Then there is Sirocco Italian Restaurant, a relaxed dining outlet serving the best wood fired pizza in town. ... more   less 
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Also Known As:
Holiday Inn Melaka Hotel Melaka
Melaka Holiday Inn

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