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“best service, good location!” 5 of 5 stars
Review of Holiday Inn Melaka

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Holiday Inn Melaka
4.0 of 5 Resort   |   Jalan Syed Abdul Aziz, Melaka 75000, Malaysia   |  
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Ranked #7 of 142 hotels in Melaka
Bruges, Belgium
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
“best service, good location!”
5 of 5 stars Reviewed March 15, 2013

The staff is great and gives you all the attention you need; we booked the executive floor with lounge-access, where the service is optimal as well as the quality of wines and snacks.
The rooms have a good size and the windows can open. It is a modern hotel and their swimming pool of about 30m. length is just the best ever! This is like a 5-star H.Inn and the distance to the historic centre is not too far, you can walk, although the climate is much too hot for us Europeans. We booked a 2-night stay which was perfect to explore this beautiful town.
One con however: there is music in the night from a pub in the neighbourhood; it lasts until 2-3 am and you cannot sleep with an open window; the staff knows about this and they 'll try to do something about this.

Room Tip: we had a straitview, which is not so overwhelming, but the cityview is also very good and cheaper.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric O, Assistant Marketing Communication Manager at Holiday Inn Melaka, responded to this review, March 19, 2013
Dear Valued Guest,

We thank you for staying with us and for sharing your reviews.

Having said that, our apologies for the noise pollution. Rest assured that management will again meet the relevant party for a proper solution. Nevertheless, we thank you for your kind understanding and patience.

Stay Relaxed and we look forward to welcoming you back in the near future.

Regards,
Eric Ong
Holiday Inn Melaka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (244)
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English first
Halifax west yorkshire England
Top Contributor
81 reviews 81 reviews
47 hotel reviews
Reviews in 47 cities Reviews in 47 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed March 14, 2013

We stayed here in March 2013 and had an enjoyable stay for 3 nights. Weekends are the best time to visit Melaka. We arrived on a Sunday and saw it at its best with lots going on in the evening. By contrast Monday and Tuesday were dead and finding something to eat in Melaka could be problematic after 21:00. The resort was very quiet at this time.

The hotel is nice and cool and everything is new and works well. There is a well equipped gym and nice pool. The rooms were well cleaned though housekeeping kept forgetting to leave towels and took our soap each time. I'm sure guest aren't so wasteful as to want a fresh bar each day. The rooms are airy light and nicely furnished and the air conditioning works well and is quiet. The beds were nice.

The staff were very helpful and always friendly and actually contributed to us having a nice stay they were so friendly. Breakfast was very good. One of the best we had during our travels around Malaysia with lots of Choice and nicely presented and all tasting fresh.

The only gripe was the wifi. Having to pay in this day and age isn't on and there is an overly complicated log in system which required repeated attempts to log in each time. Thankfully the wifi was free when we checked our booking with our booking company.

Lobby evening drinks were expensive. There's a cheaper little bar behind the car park.

One thing to be careful of was the main road. There's a dual carriageway right next to the Holiday Inn and there's no crossing outside or nearly. Hence people perilously peer round bushes or run across fast moving traffic which is a bit unnerving. It can't be long before there will be an accident and seems strange a crossing isn't there's as there's a few hotels there and it's across from the shopping mall so an obvious place to cross.

A couple of helpful tips. If you want to book the tickets for the main bus back to KL airport or KL LLC the booking office is inside the hospital entrance around the corner from the 7-11 shop. They have an amazing canteen / buffet / restaurant next to the booking office for hospital staff and visitors. We had an amazing lunch there twice. It has helpful staff and picture boards and a vegetarian choice 2 courses and a drink £1.60!

I can definitely recommend a stay at the Holiday Inn Melaka.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric O, Assistant Marketing Communication Manager at Holiday Inn Melaka, responded to this review, March 19, 2013
Dear Valued Guest,

Thank you for taking the time to share your thoughts. We are very delighted to learn that you had an enjoyable stay with us.

At the Holiday Inn Melaka, you can always ensure that you will have 'Your Stay, Your Way.' We believe in looking after our guest and delivering personable and genuine service at all times.

We would like to thank you for your suggestion for free Wi-Fi. If we may, the management understands that it's a necessity these days and thus we are currently looking towards enabling free Wi-Fi to all. In the meantime, we are pleased to share that Wi-Fi is now free at the lobby area for 2 hours effective April 1 2013.

Stay Relaxed and Thank You for sharing your feedback. The team and I look forward to welcoming you back in the near future.

Regards,
Eric Ong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 10, 2013

Usually any hotel would like you to get off from their premises as soon as possible but what suprised me at Holiday Inn Melaka, not only i was allowed to delay my check out time buat i was also served with refreshment during check out. Wow... the first ini my whole life... Holiday Inn Melaka not only have the most friendly staffs but also know how to make the guests fell appreciated. Personally breakfast time is the best, great place and great food.

Room Tip: Any room will be okay.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 5, 2013

An excellent place to stay, very friendly staffs, good service, clean, convenient to find good food nearby ( for those who doesn't dine in), reasonable rates, good breakfast.

I can consider this hotel to be d'best in Melaka city.

Room Tip: If possible try to get a sea view room, the higher the room the better view of the sea you can get...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric O, Assistant Marketing Communication Manager at Holiday Inn Melaka, responded to this review, March 8, 2013
Dear Valued Guest,

Thank you very much for sharing. It’s always nice to hear good things about the hotel.

Your kind words are much appreciated as it’s a reflection of who we are. Rest assured that your feedback will be channeled to the team as I’m sure that it will further motivate them to do better.

Again, thank you for the feedback. We look forward to your next visit in the very near future. When at the hotel, we recommend that you try out Sirocco Italian Restaurant or Tea Tree Spa for a special 20% OFF.

Regards,
Eric Ong
Holiday Inn Melaka
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo
Top Contributor
82 reviews 82 reviews
67 hotel reviews
Reviews in 41 cities Reviews in 41 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 2, 2013

Hotel is located 10-15 minutes walk from the tourist attractions, but its pool with a view of Melaka Straits outweighs the disadvantage of that walk. If you are in Melaka to view attractions and relax at the rate of 50-50 this would be the place to consider. Breakfast has a good selection of food, worth a try. Rooms are spatious and hotel staff appeared friendly and professional. Absolutely a place we will consider next time in Melaka.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric O, Assistant Marketing Communication Manager at Holiday Inn Melaka, responded to this review, March 3, 2013
Dear Valued Guest,

Thank you very much for taking the time to share your review.

We take pride on our proximity to the local attractions. Some guests may feel that traveling on foot to those locations can be a hassle. Just to share that for the benefits of the readers here, the hotel provides free shuttle, from 10am - 10pm daily to the local attractions in town. Nevertheless, we thank you for your patience and understanding.

Again, thank you for your feedback. The team and I look forward to welcoming you in the very near future.

Regards,
Eric Ong
Holiday Inn Melaka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 28, 2013 via mobile

Being in the service industry myself I'd say this hotel impress me with their very excellent service. Friendly, warm, welcoming, helpful & very attentive to their guests need.

No issues with the location as it's just perfectly located for visitors to see Melaka as a whole. The straits view was amazing! Cleaniness around the hotel as well as the room is top notch.

Could do a bit more on the wifi connection because it's pretty slow and it keep requesting users to keep logging in every few hours.

Overall i am glad i chose this hotel for my first family trip after being spoilt by many other options. My family love it & i so wouldn't mind staying here again because not only the staffs were lovely they recognise their guests. Kudos to the team!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric O, Assistant Marketing Communication Manager at Holiday Inn Melaka, responded to this review, March 3, 2013
Dear Valued Guest,

Thank you very much for sharing and we are grateful for your kind words.

Rest assured that your fair observation on our wi-fi connection is currently being looked into by the management. We apologize for any inconveniences caused.

Again, thank you for the feedback. The team and I look forward to welcoming you back in the very near future.

Regards,
Eric Ong
Holiday Inn Melaka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Melaka

Address: Jalan Syed Abdul Aziz, Melaka 75000, Malaysia
Phone Number:
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Melaka
#2 Business Hotel in Melaka
#4 Family Hotel in Melaka
#4 Luxury Hotel in Melaka
#5 Romantic Hotel in Melaka
#5 Spa Hotel in Melaka
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Melaka 4*
Official Description (provided by the hotel):
Holiday Inn Melaka is the choice for families and business travelers alike who are looking for a relaxing base with award-winning service, close proximity to shopping and business district, all in a new contemporary setting. This hotel in Melaka boasts an unrivaled location, residing on the stylish waterfront overlooking the Straits of Melaka, with easy access to the hidden gems surrounding Bandar Hilir or shopping around at Melaka Raya. Retreat to the 275-rooms including deluxe, suites, and Kids Suite with featuring Wi-Fi Internet service throughout the hotel. Soak in the fun at the hotel's infinity pool complimented by a picturesque view. Conduct business and meetings in comfort with its state of the art function rooms and pillar-less ballroom, all with floor to ceiling windows for natural sunlight. Discover a brand new you at the Balinese inspired Tea Tree Spa by pampering yourselves with its wide range of treatments. At es.Sense kitchen, indulge in the international favourites and local inspired cuisines such as Baba Nyonya and authentic Peranakan. Then there is Sirocco Italian Restaurant, a relaxed dining outlet serving the best wood fired pizza in town. ... more   less 
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Also Known As:
Holiday Inn Melaka Hotel Melaka
Melaka Holiday Inn

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