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“Outstanding Budget-Friendly Hotel” 5 of 5 stars
Review of Terra Nova Hotel

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Terra Nova Hotel
2.5 of 5 Hotel   |   29, Jalan Ksb 11, Taman Kota Syahbandar, Kota Laksamana, Melaka 75200, Malaysia   |  
Hotel amenities
Ranked #33 of 144 hotels in Melaka
Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Outstanding Budget-Friendly Hotel”
5 of 5 stars Reviewed April 21, 2014

I'm not an easily pleased person but I've got to say, this hotel is outstanding!

Rooms are slightly small for a family of 3 but for it's value, can't complain. Bathroom is sizable though, with strong water pressure and perfectly hot shower.

Excellent staff, particularly the night car park attendant. He ensures we park in front of the hotel vicinity to ensure safety (although there were many spots nearby) and even asked us if we locked our car. We stayed 2 nights and on both nights he displayed outstanding values for an economical hotel (better than some 5 stars that I've stayed!)

Excellent housekeeping staff too, for the superb tidying our rooms. They change the sheets daily! (not every economical hotel does this based on my own test). On both nights, I'm welcomed by an inviting fragrance each time I enter my room.

Very well done. I'm a frequent visitor to Malacca and have tried out a good number of hotels. The next time though, I know I won't have to try out another, am definitely a returning customer!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dylan5273, Manager at Terra Nova Hotel, responded to this review, April 24, 2014
Dear Sir,

Thank you for taking the time to write your review of our property, your comments are very much valued and I will make sure that these positive comments from you will reach our housekeeping staff and the car park attendant as well. It would be our pleasure to have you back at our property again.

Thank You very much for your time.

Kind Regards,
Dylan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 20, 2014

Thr room is clean and full of facilities. Besides, the staffs are polite and willing to answer any of the questions. Overall, I am quite satisfied with the service and the room. I will still choose this hotel for my next mrlaka trip. The only thing thst I wish to voice out is about the unavailable of breakfast. Breakfast is not provided by thr hotel and this make me to feel suffer of what to est early in the morning.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dylan5273, Manager at Terra Nova Hotel, responded to this review, April 24, 2014
Dear Sir,

Thank you for choosing Terra Nova Hotel, it's our pleasure to have you in our hotel. I would like to personally apologize to you because of the inconvenience due to our restaurant is still under renovation. And the breakfast will be provided as soon as possible. Once again, we thank you for your comment and we are looking forward to have you as our guest again in the future.

Thank You

Kind Regards,
Dylan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 31, 2014 via mobile

Nice place and good view locations. Value for money. Will come back again. Staff also good and friendly. Just there is no hotel restaurant inside. Mybe next time will do because the hotel still new. Hotel also near some attractions place.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dylan5273, Manager at Terra Nova Hotel, responded to this review, February 4, 2014
Dear Sir,

Thank you for taking the time to review our hotel. We very much appreciate your kind words, and positive feedback. And for your information, our hotel will provide breakfast for every guest who stay with us and the breakfast is FOC. It would be our pleasure to have you back at our property soon.

Once again, thank you very much for your time.

Kind regards
Dylan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 25, 2014

-the room is clean and new
-amenities and facilities is good
-location near to tourist attraction point
-food is not a problem there

sorry what did not like is the room which i stayed the window curtains are not long enough as you can see inside from outside the window especially at night when the room light is on.

Room Tip: do not take the rooms with windows facing front of the hotel if there is no other option check the c...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dylan5273, Manager at Terra Nova Hotel, responded to this review, February 4, 2014
Dear Adrian,

Thank you for your comments. It was nice to read the mostly positive review, and I apologize for unnecessary annoyances that you had also noted. We had made an improvement on that room that you mention, and we’re looking forward to being of service to you again soon.

Once again, I thank you for your comment.

Kind Regards
Dylan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Terra Nova Hotel

Address: 29, Jalan Ksb 11, Taman Kota Syahbandar, Kota Laksamana, Melaka 75200, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Room Service Wheelchair access
Hotel Style:
Ranked #33 of 144 hotels in Melaka
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Terra Nova Hotel 2.5*
Official Description (provided by the hotel):
Air Condition, 32" LCD TV with Astro Channel, Hair Dryer, Auto Boil Kettle, Personal Toiletries, Private Bathroom, IDD (International Direct Dial) and room to room service, Wardrobe, Iron Board, Extra Bed (limited). ... more   less 
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