Main factor: Friendly and attentive staff, located not too close to busy malacca yet pretty close to others attractions (Portuguese village, beach, etc), super cosy and cute hotel.
the negative side was only due to its location. pretty far from malacca city or bandar hilir. but as i travel by my own car, i'm not facing any problem bout that. but they do provide one way shuttle service, for free!
positive side; fast check in and check out, friendly staff, unique hotel design, super cosy three type pillows, bathrobe is provided, complimentary note book and high quality pen and many more!