2 weekends ago, I and my wife, together with my parents decided to stay at The Settlement Hotel Melaka for a 2D1N stay, especially after reading thru their raving reviews. Prior to the actual day of arrival, I have been corresponding with their hotel staff, Que thru email on some of my enquiries. Email replies from Que had been very prompt and with clear detailed explanation to my queries. Kudos to Que for his efficiency.
On the actual day of arrival, the 4 of us reached the hotel which can be easily spotted from the main road. However, from this main hotel entrance, there wasn’t any entrance to their carpark. Instead, there was only a small entrance leading to their lawn and hotel entrance (which vehicles cannot go thru). I spent some time driving back and forth that road in trying to locate their hotel carpark but to no avail. In the end, I parked by the road in front of their hotel for a while, while my wife went down to walk over inside to ask them for the carpark directions. A hotel staff then accompanied my wife to my car and informed me that he will valet park my vehicle. While I most appreciated this kind gesture, I would have preferred that the hotel staff informed me earlier in the previous emails that valet parking would be provided from the hotel entrance, or at least clearer directions to park my car if I DIY. Nevertheless, this is just a small issue.
When we reached the reception, we were greeted by the hotel staff and were given drinks and towels. A definite warm welcome!! One of their hotel staff, Ben, then proceeded to bring us to our rooms. I and my wife stayed in their Junior Villa, whilst my parents stayed in their Luxury Villa. Ben did a great job in showing us to both the villas and he explained very meticulously on what needs to be explained to us.
First, on my assigned Junior Villa. Upon arrival and exploring the room, the toilet floor mat was soaked. The toilet roll was also somehow soaked with dirt and water. TV projects the pictures but no sound can be heard. I immediately called their housekeeper for assistance which they promptly responded by changing the toilet floor mat and the toilet roll, as well as they did a quick clean up. However, they could not rectify the TV sound problem after half an hour. So I told the housekeeper that they can take the whole afternoon in trying to fix the TV problem as the 4 of us are going to Jonker Street for some shopping and will only be back in the evening. Yes, when we are back in the hotel in the evening, they managed to solve the TV sound problem by replacing another working TV to our room. One suggestion for the Hotel Management is that perhaps they can personally check all the room conditions again prior to the guests arrival so as to ensure the assigned rooms are in tip top condition.
No problems for the Luxury Villa which my parents stayed in. As the Luxury Villa costs more than the Junior Villa, the former naturally is much more bigger in size and does feel indeed more “luxurious”. In fact, I and my wife liked my parents Luxury Villa that we spent most of the time in their villa to chit chat. As it is much bigger than ours, it’s very airy, cosy and much more comfortable. In addition, the king bed for the Luxury Villa comes with a “hanging net” surrounding the bed, which is definitely needed. Perhaps the Hotel Management can consider making one also for the Junior Villa too, as without the net, I and my wife were like supper for some flies in the night (we didn’t sleep very comfortably because of this over the night and we woke up with a few mosquito bites on our bodies). Anyway, just my recommendation for prospective hotel guests that you can consider taking their Luxury Villa instead (I believe they have 3 Luxury Villas and just 1 Junior Villa).
The usual toiletries were given FOC, and on top of this, they gave us a good quality pen and also a very nice notebook per room for us to keep (like what the previous reviewers mentioned). So thoughtful of the Management. And yes, the soft drinks in the mini-bar fridge were all complimentary. A quick note on their shower towels: Very good quality, and both I and my wife liked the softness of the towels indeed.
We were also pleasantly surprised that the hotel guests brought us some cakes (which were really nice and of standard”) as a welcome token. Very thoughtful of them again…
We also met up with the Hotel Manager, Mr Liu during our stay. We enjoyed our conversation with him as he shared heaps of information about the hotel history as well as his advice on where to go, what to eat amidst others. I’m sure you will find his companionship enjoyable like we did.
The whole hotel (more of a resort) is well-maintained, and you can definitely see that the grasses and the lawn and other outdoor furniture are all well-maintained and nicely nice up (I believe this Hotel opened in Late 2013/early 2014 period).
Just to clarify for the benefit of all readers: The shuttle service which the hotel provides for the guests is indeed complimentary, but it’s complimentary for one way only (i.e. from Settlement Hotel to Jonker Street which will take about 10mins). If you require the return trip from Jonker Street to the Hotel (which you most probably would need), then you would need to pay RM15 per trip. Perhaps the Management can again consider making the to-and-fro trips complimentary for one time foc to there, and one time foc back to the hotel. Any other additional to-and-fro trips can then be borne by the Hotel guests. By the way, the drop off and pick up area is beside the Christ Church Melaka which is less than 5 mins walk away from Jonker Street.
Going back to the car, the Hotel staff parked my car in a secure carpark beside the Hotel which was locked securely at night (we walked past it as we walked from the Hotel to the Portuguese Settlement for dinner). This should provide some form of ease and assurance for those of us driving in to stay with Settlement Hotel.
Speaking of Portuguese Settlement, it will take you about 15mins of leisure walk from the hotel to the Portuguese Settlement. A must go place if you are into the Portuguese “zhi-cha” style of food, simply delicious and the best part is the price. I strongly recommend you to check out the Portuguese Settlement, you won’t regret it… To go there from the hotel, you have to exit the hotel via the back door (from the Luxury Villa side) and walk downwards towards the sea direction.
Moving on to the included hotel breakfast, again, like what some of the previous reviewers mentioned, the variety of the breakfast buffet spread was not that varied, but to the 4 of us, we thought the variety was enough and suffices for the morning. Breakfast spread primarily consists of the American breakfast style of food, and with some fried mee hoon and some fishball soup with some nonya pastries and also the usual fruits. More than enough for our stomachs… Upon check-out and payment, Ben personally showed us to our car and gave me concise directions in driving out my car to the main road.
Personally, on the whole, this had been a pleasant experience for me, my wife and my parents (especially the kampong-style Luxury Villa). Although it could be argued that for the relatively high price that you folk out for the Villas, which you can easily stay in other hotels right in the city centre, I guess what you are paying for is the personalized attention and the uniqueness of the Villas. Except for some of the above mentioned minor service lapses, nevertheless, this is one place which you won’t go wrong staying…