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“Bravo! - Unit upgraded.” 4 of 5 stars
Review of Garden City Melaka Service Apartments

Garden City Melaka Service Apartments
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Garden City Melaka Service Apartments
Suites 1, Penthouse, Bangunan, Draland, 9, Jalan Merdeka, Melaka 75000, Malaysia   |  
Hotel amenities
Ranked #45 of 67 Specialty Lodging in Melaka
Ipoh, Malaysia
2 reviews
8 helpful votes 8 helpful votes
“Bravo! - Unit upgraded.”
4 of 5 stars Reviewed September 16, 2013

Visited the Service Apartment again last week, for the economical price, free secured parking (not by the roadside for peace of mind!) and request for the same unit facing the swimming pool to be on the safe side.

Surprised to discover that the unit some what looked different... more welcoming and upon closer look, there are a few changes with the same price:

1. Walls have nice pictures;
2. Kitchen has microwave oven;
3. TV is flat screen type;
4. Fridge is new;
5. Swimming pool looked more welcoming with crystal clear water;
6. Water fall and children slide water flowing;
7. Luckily the Cooling Breeze unique to the place is still there.

Will not hesitate to recommend and sure will come back again without doubt!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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30 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Isle of Wight, United Kingdom
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 2, 2013

We stayed at this establishment in june . We didnt realise how far it was from anywhere. Had to get a bus into town which ran irregularly. The garden complex was very much like a starderd block of flats, with stone floors and lifts that hadnt been serviced or inspected for 2 years. The appartment we had was ok but the second "bathroom" was off the utility area which was adjacent to the kitchen so if you needed to use it during the night you needed to gothroughtthe lounge kitchen and utility room to get to it. I wouldnt have clasified it as a bathroom st it was a shower that when used drenshed the toilet and didnt even have a wash basin ithit so i had to wash my hand in the kitchen sink. The one good thing was the security man on the gate was very friendly and helpfull. you get what you pay or is a true addage . wish we had gone to hotel in the centre but we didnt as an experiment. Apart from all this the place was clean, put sparcely equiped.

Room Tip: If your considering having an appartment think again. However if money is a major concern this is a...
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang Island, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 16, 2013

First of all, I would like to give a warning to all those who actually stumbled upon to this service apartment for bigger rooms ( 3 - 4 bedrooms, penthouse etc ). DO NOT EVEN CONSIDER THIS SERVICE APARTMENT. First off, do not be fooled by the pictures taken for this service apartment, it is not even close to what you expect. The place looks absolutely shabby and old, rooms were extremely dusty and unkept, not to mention the toilet was horrible. I booked the penthouse with 4 bedrooms for 2 nights and i checked out the next day. The staffs there were rude and unhelpful. Ground floor that has the swimming pool looks like it has not been cleaned for centuries. Stayed in holiday inn on the 2nd night. Conclusion, this is a horrible horrible service apartment that's not being maintained up to standards, rude staffs, cleanliness does not exist in their dictionary. If you're planning to stay here just because they offer you a cheaper price, be prepared to have the worst stay on your holiday.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 25, 2012

My experience was good. Staff were friendly and service very fast. and the unit was clean and pleasant facing the pool and the sea. Called the Family Suite. Big Living Room and Spacious Bedroom.

With wansenglim experience as I was prepared for the worse. However, I was surprised with his experience and I performed some checks on their system:

First, there is a proper check-in counter though in another building. Keys were all collected over the counter, I ask them how many sets of keys do they have and they said two sets, one for Housekeeping and another set with me. For Security sake, I asked them the Housekeeping set of keys. I was informed that once the unit is cleaned, the keys will be kept at the Reception office. And my other set is also in the Office.

Secondly, in the unit there is a phone, and we communicated with the Reception and Housekeeping for extra pillows and action was fast. For curiosity I ask them do they SMS guests. Their reply is that they communicate using the intercom phone. No SMSes.

Thirdly, I purposely call them wanting to extend for another day, after checking the Receptionist said it is alright to extend, then I ask them how many units in total do they have, and they have about 80 units. So there will not be short of units at any time unless during super peak season.

Overall, Good Experience, SURE will return again!

Room Tip: Ask for Pool & Sea View.
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 25, 2012

Dear all,

Terrible and poor service by the hotel management and workers.

1st, check in time was supposed to be 2pm, but they told us to wait for an extra 20 minutes without any explanation.

2nd, after waiting for 20 minutes and getting the keys to our unit, turns out that the key was the wrong key. We had to wait for another 20 minutes for them to locate the correct key to our unit and the management patronizingly explained that it was because of a mixup with the cleaner.

3rd, check out time was supposed to be 12pm, but the management sent us an SMS, forcing us to check out at 11am instead, again, without any explanation.

4th, I actually did a reschedule (delaying 1 day) on our staying date 3 days before we arrived. When I called the management regarding my rescheduling request, the management gave me the 'OK' to delay our stay for 1 day, and assures me that the room will still be available. On our check in day, they told us over the counter that, the room that we've booked is not available, and we are forced to take another room instead, with added charge. These were not told upfront during my call to reschedule.

All in all, this hotel doesn't have a proper management system, their workers are not friendly and the arrangements are all screwed up. I would strongly discourage anyone to pick this hotel.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed July 7, 2012 via mobile

Stayed in a 3-room apartment. Comfortable stay-can fit in 6-8 adults with young children. Apartment is equipped with new sofa set, flat screen tv. My children & nephews/nieces were very pleased with the place. Can even go for a swimming at the pool in the area. The mgmt team should provide with sufficient cup/saucers/plates for a minimum 6 people. Shld also provide a broom, dishwashing liquid in the apartment for guest to maintain cleanliness of the unit. Location wise-need a car to go around as the place is not within a walking distance from other happening places. Malacca is quite pack during public holidays......

  • Stayed March 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
2 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 29, 2012

We had let A Boon do the booking of the accommodation for us in Malacca and he booked Garden City Service Apartment. After going through some reviews on trip advisor which score 50-50, we were going to be angry with A Boon. However, we thought instead of expecting the worst, we should give the other half some contemplation and be critical about it.

On check-in day, surprised to see a lot of people, must be alright with such crowd. Three Receptionists looked very busy, and one happened to looked up and greeted us with a very sweet smile. Got the Map RM5.00 as suggested in the review. (Found it most helpful to move around Malacca later.) Then we got a bunch of keys with a pink tag for the access barrier, good security. So far so good. One Point.

We drove into a place with lots of grown trees, shady garden with a big swimming pool. Nice and comfortable impression so far.

There were two lifts at the lift lobby, happy swimmers with wet attires dripping, waiting for the lift. They looked like they had had a good swim. Lucky A Boon reminded us of the swimming costumes. On security again, there was an access card reader to operate the lifts and there’s a very helpful Security Guard. Impressive. One point.

The lift was a bit old and slow, but working ok. We went to 12th floor. The corridor was cement rendered, shinny and clean, acceptable. The unit Entrance Door has an iron grille and double locks. Good security point.

We were reminded to switch on the main power, and we on all the lights. Well…. The Living Room was spacious with simple furniture; sofa looked new, cozy and clean. One point.

Opening up the curtain, the direct view was the opposite Towers but on the right… you can see the Straits of Malacca and the Town Centre. Night View even best and the breeeeeeeeezzzee…no air-cond also tak apa! Two points for that.

The master bedroom was also large, with an adjoining shower room with instant water heater. Clean with toiletries and towels. Second room was smaller and a common shower room and external basin, simple and functional. Clean. One Point.

There’s a kitchen, not going to do cooking though, but kettle is there, also a hot plate for heating. Not a bad idea for steamboat gathering… but somebody booed down any type of cooking.

The swimming pool looked inviting and children wanted a splash. So adults tagged along. Water looked clean was cooling, lucky with the trees shades around we were not grilled by the sun. There’s a water fall and a children slide… a hanging bridge, an attap rest area. Looked tropical and fun. Enjoyed ourselves immensely. Two points!

Without realizing I had had 8 points for Garden City. Well! It was a value-for-money stay. Staffs were friendly. And near to all restaurants of your choice. Thanked A Boon for the Right Choice. Sure will come back again!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Garden City Melaka Service Apartments

Address: Suites 1, Penthouse, Bangunan, Draland, 9, Jalan Merdeka, Melaka 75000, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Free Parking Swimming Pool
Hotel Style:
Ranked #45 of 67 Specialty Lodging in Melaka
Price Range (Based on Average Rates): $
Number of rooms: 6
Reservation Options:
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Also Known As:
Garden City Melaka Service Apartments Hotel Melaka

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