Check-in was simple and quick. Staff knew who they were expecting & addressed us by name the moment we informed them that we had booked 3 rooms.
Rooms were spacious and clean. All our rooms were east facing, hence very hot in the afternoon. It did not help that we were only given 1 key for each room & the room key is required to activate the power in the room. As a result, we always return to a hot sauna in the afternoon. Evenings were more bearable. It would have been better if we could keep the air con on while we were out as it took the air con a while to cool the big rooms.
Breakfast included at the restaurant next door was basic - really basic. There was a simple local spread with some bread & fruits. It seems that the spread was not as good as my parents' previous visit. In fact, most of the children refused to eat there.
There seemed to be some miscommunication between the hotel and the restaurant providing breakfast. We were told upon check-in that breakfast was included in our package. We were given breakfast coupons for 10 adults & told that breakfast is foc for children. However, we were asked to pay for my 12yo daughter and 8yo nephew. In fact, the restaurant was so rigid, they insisted on the breakfast coupon before entry. My sister had forgotten to bring hers down as a result she & her son were made to stand at the door while my daughter help her get her coupons from the room. The rest of the group with coupons were allowed entry.
Excellent location & within walking distance of many places of interest in Malacca.
- Official Description (provided by the hotel):
- You've arrived at Quayside Hotel. A Customs Warehouse renovation 3-star Boutique Hotel.Located on the banks of Melaka River in the heart of the tourist hub, you're within walking distance to everything you want to see in Melaka. Do you stay and relax, or go exploring? ... more less
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