We arrived just after 1pm on 1st day of CNY, there was already a crowd but the Q was not too long. I was given my 2 units of 3-bdrm apt and they were next to each other, so that was great. I asked for an extra key card for both rooms but was told to come back in the evening/night to request since it's peak time at counter and the check-in staff wants to clear the Q quickly. Fine, since I am a reasonable person I agreed. I also asked for a baby cot and was told to call housekeeping when I got to my room. Fine.
So we went up to our 8th flr unit (the lifts were not too crowded at that time) and I quickly called to request for the baby cot. 10mins later I called again to ask for a prayer mat. Half an hour later no one showed up and when I called again the girl told me staff was on the way. 10 mins later the staff appeared with the mat and a tiny baby cot. My baby is just 2 yrs old and when she straightens her body it was a perfect fit. Oh and it's made of metal with no bumper for protection. They provided a mattress cover and pillow. Good thing we brought her pillow which at least helps to protect one side of her head.
Anyway the 2 units we got were okay, but the floor is quite dusty. Each bedroom has a writing desk and chair and a wardrobe with a few hangers. 2 rooms were with a queen bed and the other room with 2 single beds, which are comfy enough. We were given 6 bath towels and 2 floor towels for each unit. The master room has attached toilet and side tables with lamps and a side cabinet to place our luggage. All lights in the rooms are dim though, no white light used. The pantry has a small fridge and kettle and we were given 6 bottles of water and some tea & coffee.
There was no iron/board or hairdryer. I called housekeeping at 4pm to ask for hairdryer but was told there is none left. OK, whatever.
So that evening I went to the reception to get the extra key cards and were promptly given but when I tried the cards only 1 was working. Didnt bother to go down again as it was already a chore trying to get a lift up so we left it at that. The next day however, when I tried ALL the cards after 12pm, NONE of them worked! We didnt go down immediately after realizing this as it was the peak period at reception. So we decided to go down later. I made a call to housekeeping to ask for the iron & board. Was told that it will take some time (I didnt bother asking how long). So anyway we went to reception in the late afternoon. There was a short Q and we joined one but as we reached the front, the staff went to take something at the corner and a guest came up to her apparently with the same problem as mine and she served him instead! I couldn't believe it and so I had to ask her which counter she is actually manning. She probably realised her mistake and quickly attended to me. In her haste she gave me that other guest's card instead. Luckily I noticed this (the card jacket has guest's name on it) just after I walked away from the counter. But guess what? Only 1 card worked! Oh what a surprise. So I immediately called the operator and told her the issue and said I am not about to go down again when it's so difficult to get a lift back to our floor. Staff assured me she will send someone up with a replacement card. After more than 1 hour no one appeared. Not the staff with the card nor the staff with the iron n board. I went down again some time later with the faulty card and approached the reception staff to activate it. At the same time I told him that I have been waiting for someone to send up the replacement card but no one showed up. The staff claimed a manager already took the card an hour ago to send to me! Hmm.. I think the manager must have gotten kidnapped or something cos he NEVER showed up at all! I also told the staff that the iron n board I requested didnt arrive. He noted down on a piece of paper my room no. and said he will notify housekeeping. Riiiiight. Next morning at 8+ I called housekeeping to ask yet again and again I was told it will take some time. By that time I have given up all hope.
Service was really slow but staff were actually polite so I didnt blow my top.
There's actually nothing to do there much apart from the pool. Although they really need to increase their number of pool towels! Imagine the pool opens at 8am, by 9.30am we were told there are no more towels. So we had to leave a trail of water back to the room. Great isnt it?
Games room is small and not all machines were working. The so-called 9D theatre is lame. Not worth the RM15 per pax. Please dont waste your time and money. The "massage chair" used in the theatre will cost you much less at the hotel lobby, trust me.
I can't comment on hotel food as I didnt try out any. But there is a TomYam coffeeshop (restaurant) about less than 3 mins drive from the hotel that sells pretty decent food).
Overall, I can't say I regret staying there. I had to experience the negativities for myself, only then will I know if I'll ever go back again. And the answer is no.
- Official Description (provided by the hotel):
- The most exciting resort in Melaka for fun family escapades & business needs! Located a mere 15 minutes away from the historical city of Melaka and within the Ayer Keroh Tourism Belt. Bayou Lagoon Park Resort is an award winning development, comprising an exclusive water park, convention centre, service apartments and retail centre. The unique resort-style service apartment is planned as the perfect destination for the whole family, couples and for your business needs. Yes...Bayou Lagoon Park Resort is your choice for leisure and business destination! ... more less
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