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“Worth of Money” 4 of 5 stars
Review of Jetty Suites

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Jetty Suites
3.0 of 5 Condominium   |   B12-(3125), Costa Mahkota, Jalan Merdeka, Melaka 75000, Malaysia   |  
Hotel amenities
Ranked #11 of 67 Specialty Lodging in Melaka
Pontian Kecil, Johor, Malaysia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Worth of Money”
4 of 5 stars Reviewed July 7, 2014

nice view of room, spacious, clean & comfortable, nice staff to handle check in and check out.
Good follow up after booking, thy give reminder one day before the check in date.
Good location, it is just opposite the mahkota parade. it share the same compound with Mahkota Hotel. We can enjoy the faciliti of the hotel too.

But, the lift is too old n slow. should improve it.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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45 reviews from our community

Traveler rating
    13
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    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Any
English first
Singapore
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 7, 2014

Initially, we have some difficulties trying to locate the unit as it is located together with the Mahkota hotel, where these apartments are owned by private owners instead.

The agent Amy picked us up and sent us to the beautiful rooms (see photos), where everything is really clean and nice. Everything is well taken care of with the necessary water dispenser, boiler, clean air con and fans. It is a very well kept unit that makes you feel at home immediately!

Also, to ensure that their customer service is top notch, a wireless phone is provided for you to call various department, which we did when the internet went down. Within 3 mins, a technical personnel came up to reset the router.

The swimming pools are great, that caters to the kids, old folks and the personnels that are very willing to ensure everything is taken care off (towels, jacuzzi etc).

The playroom for kids is a bit lacking as many of the toys are rather worn out but otherwise still safe to play.

While the location is good, the trip over to the Makhota Parade is a challenge as the side gate is never open, and you have to make one big round either to the lobby or the backdoor to cross the otherwise super fast speeding road, where cars just sped down from the highway.

Overall, it has been a pleasant stay and is highly recommended to all but do be very very careful when crossing the road as it is simply crazy to have traffic lights (that are not for people to cross) and not overhead bridge.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 2, 2014

The apartment is located in the same compound as Mahkota Hotel.
It is clean and self contained apartment.
It looks a little old but clean.

Our apartment came with a king bed and a queen bed. The aircon was a little weak, but they had ceiling fans and it helped to have both turned on. The cupboard in one of the room was broken.

Check-in and out was a breeze and the friendly representative came to meet us at the car park and showed us the apartment. The cable TV has a wide selection of channels and reception was clear. The wifi didn't work when we just checked in, but it worked after we returned from dinner.

Facilites for this apartment is the same as the hotel, and I must say that the surrounding environment (hotel compound) is really old and not that well maintained. Give the "Mahkota Executive Spa" a miss, it does not look like a spa at all!

The location is really good as the shopping malls are just opposite the apartment.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shah Alam
Top Contributor
58 reviews 58 reviews
47 hotel reviews
Reviews in 41 cities Reviews in 41 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed July 1, 2014

These apartments are actually located within the same building blocks as the Mahkota Hotel, which is next to the Holiday Inn. There are 2 types of accommodation that you can choose from – if you prefer to have the hotel room type and services – then it is Mahkota Hotel for you. However, if you prefer an apartment type of accommodation – choices of 1, 2 or 3 bedrooms, then it is the Jetty Suites Apartment. They share the same the facilities – parking area, pool, restaurants etc.

However, for the check in and check out, the representative will wait for you at the parking area, and straight away take you to the apartment. There is no special desk or check in / checkout counter – everything is being done once you get to your apartment. So, on that note, you can avoid long queuing at the lobby while waiting for your room keys. And if you are with a family with kids or elderly, it made sense to get to your apartment quickly and do the paperwork in the comfort of the apartment itself.

The apartment that I had been was a 2 room apartment with ensuite bathrooms – the master bedroom's toilet comes with a bath tub. The master bedroom comes with a double bed while the other room has 2 single beds. The lounge and kitchen area were adequate for a family of 4 pax, maybe 5 if you children with you. All the basic amenities are available – well equipped kitchen with a table for 4 persons.

The only drawback I would say is the toilet window – you have to be careful if you are in the toilet with the opened window – people in another block or unit may catch a glimpse of yourself.

Apart from that, the apartment itself is really nice, clean and should be comfortable for 4 pax - the size of the unit is adequate for that number of occupants. Sofa is comfortable, TV has a few Astro channels, all lighting were working - the only thing you have to remember is to switch on the water heater about 10mins prior of taking shower.

In summary, it is a nice place to stay and location wise, it is easily accessible and close to shopping centre and shops.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 20, 2014

What you see in the pictures, is what you really get. The rooms are very clean and nice, quiet (seaview). Comes with a kitchen with a water dispenser! Floors, walls and toilet looks and feels brand new. However, the furniture was a bit dated. Great Astro HD channels and wireless connection!

Staff would wait for your arrival at the car park (they will SMS when the day you'll arrive). Many car parking spaces.

Remember, Jetty Suites is at Century Mahkota Hotel, so enter the car-park as you would for Century Mahkota Hotel and head to the multilevel parking (level 1). The staff will wait for you there.

Value for Money. The lifts and corridors may be old, but the rooms are top-notch. Great for families as they have 1-3 bedrooms (comes with living room).

Room Tip: Choose seaview as it would be quieter.
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 16, 2014 via mobile

My family and me love our stay in The Jetty! Would recommend friends for sure! Warm welcome by their administrator when you reach Malacca. The carpark is hard to find though. The rooms are very clean and same goes with the bathrooms. Huge living room and spacious!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 17 cities Reviews in 17 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed April 15, 2014

It has been more than a decade since we last stayed at the former Century Mahkota, thanks to the reputation of its rundown and bad upkeep! Chanced upon Jetty Suites which is located right at the same locality. We were skeptical at first but decided to give it a try after reading about the newly refurbished units.

Our party of 4 checked into a 2-Bedroom pool view apartment on the 7th floor. Parking was right downstairs, easy and convenient! We could see our car through one of the bedroom's window. Well, the surrounding had not changed, the old lift, old corridor, still the same old Century Mahkota! We were starting to get worried if we had made the wrong choice, until a friendly Mr Sam brought us to the unit, and patiently briefed us. Surprise! Surprise! It was a clean and lovely little apartment about 700+ sqft, fully air-conditioned. 4 pairs of flip-flops were provided; how thoughtful! The floor was squeaking clean- we had happy feet! :p The kitchen was basic, yet clean and functional; came with basics like a frying pan and pot, not sure about utensils as we did not cook, so did not notice if there were. 4 drinking glasses, 4 coffee cups with a few sachets of instant coffee/ tea were provided. The TV came with HD cable channels with a great selection of programmes- indeed a couch potatoes' Haven! One room had a Queen bed (ensuite toilet/ bathtub) and the other with 2 single beds (ensuite toilet/ standing shower). The beds were firm and comfortable. However, the bathrooms urgently need a makeover, especially the not-so-clean looking bathtub. Heater was working well but the water pressure from both the shower heads were painfully low, could be due the high floor we were on, as the water tank was on the roof- as we were told.

Overall, it was a comfortable 2D/1N stay, as we cuddled like koala bears and slept very well through the night. Yes, we will be back! By then, the bathroom issues should be rectified- we hope! :)

  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jetty Suites

Address: B12-(3125), Costa Mahkota, Jalan Merdeka, Melaka 75000, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Hotel Style:
Ranked #11 of 67 Specialty Lodging in Melaka
Price Range (Based on Average Rates): $
Hotel Class:3 star — Jetty Suites 3*
Number of rooms: 15
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