Initially, we have some difficulties trying to locate the unit as it is located together with the Mahkota hotel, where these apartments are owned by private owners instead.
The agent Amy picked us up and sent us to the beautiful rooms (see photos), where everything is really clean and nice. Everything is well taken care of with the necessary water dispenser, boiler, clean air con and fans. It is a very well kept unit that makes you feel at home immediately!
Also, to ensure that their customer service is top notch, a wireless phone is provided for you to call various department, which we did when the internet went down. Within 3 mins, a technical personnel came up to reset the router.
The swimming pools are great, that caters to the kids, old folks and the personnels that are very willing to ensure everything is taken care off (towels, jacuzzi etc).
The playroom for kids is a bit lacking as many of the toys are rather worn out but otherwise still safe to play.
While the location is good, the trip over to the Makhota Parade is a challenge as the side gate is never open, and you have to make one big round either to the lobby or the backdoor to cross the otherwise super fast speeding road, where cars just sped down from the highway.
Overall, it has been a pleasant stay and is highly recommended to all but do be very very careful when crossing the road as it is simply crazy to have traffic lights (that are not for people to cross) and not overhead bridge.
- Official Description (provided by the hotel):
- The Jetty Suites are serviced apartments located in the centre of Melaka City (Malaysia) overlooking the Straits of Melaka and the historical city itself. A choice of one, two or three bedroom apartments surrounded by numerous conveniences at your service. Suitable for long or short term stay; for one, a couple or a family. ... more less
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