I was at this property for 3days 2nights as I conducted a training course for a Goverment Ministry.
Because participants' as well as my room was booked the the government ministry, therefore our rooms were almost ready at 3pm.
The meals throughout our stay was good with a flair of Melaka, especially the cincalok (a bit saltish). Day 3 dinner was barbecue with karaoke. Overall the food was ok including the dessert. One dish, a chocolate cake was stale.
The chef in charge was innovative with the different dishes for different days, kidos.
They should address the flies problem. Flies are flying day and nights.
The most senior person in the hotel (for the duration of my 3 days), don't know whether a supervisior or manager, lined up with diners for food and he was served with a glass of drink brought from the kitchen. To me, it is unethical for staff to dine alongside guests (guests pay his salary). He should be eating away from guests like his room or the kitchen. Dining area is for paying guests only.
On the second night of my stay during karaoke, this person openned the entrance door to tell my partcicpant that he should refrain from smoking in the building. To me it is questionable because our rooms on the 6th floor are provide with ashtray. That aside, what I am trying to say is, a hotel staffs, whether, junior or senior, should not address this sort of matter to a guest in front of other guests. It should be done privatey away fro the crowd. You not only offend the person, you put him to shame. If a guest smoke in areas not designated for smoking, politely, privately and smilingly tell the guest of the wrong. Is that too difficult.
So this senior person has committed something unforgivable by any hotel standard.
Most other staff are polite. There was an occasion where my wife and I came of the elevator and ther was this staff mopping the floor. I asked if we could walk through, this female staff not only told us we could do so, but she told us to be careful of the slippery floor. There was communication, isn't that nice.
Being 1 year old, the hotel is still relatively new. The plasma and wifi were much wanted by guests. My wife and I favour white towels, white shees and white blankets. The inroom facilities provided were adequate except they do not provide a tissue box at a rate of RM220.00 per night stay. I reported that two wall lamps were not working, the mainenance came and fixed them in just a short while. Unfortunately for the price with sea view, there was no sea to be seen as the trees in front blocked the viev.
The training room was nice and comfortable except that it has a grand pillar which obstruct view between participants and coordinators. The projection screen should be wall hung instead floor placed on a tripod stand. Conviently there was a housephone outside the training room.
Parking lots are in the open air. Those near the front of the building are not enough, so one has to park at the rear of the building which is a bit too far. So guests parked at "Reserved" lots (god knows for who, too many) and lots for handicapped.
Swimming pool somewhat too small, not made for adult use. From a bird's eye view from the 6th floor, they have space for a bigger pool.
There were 2 bus loads of children and some adults from out of state (Penang) who checked in at around 3pm. Half the group had to wait until around 8pm to get to their rooms. Rooms were not vacated on time so understaffed housekeeping could not clean up and the poor tired group (children especially) were "squatting" in the lobby area.
Where was the management team? What happened to pre booking arrangement?
Imagine children were made to wait at the lobby for almost 5 hours. They can't check in nor can they go to beach unaccompanied by adults who also were in need to get to a room as soon as possible. The beach is right if front of the hotel across the road.
I don't need to tell them how to do their work. Checkout time is 12 noon. Rooms should be ready by 2pm. On a high or peak season, no extensionn hours should be allowed. Late checkout after 12.30 should be charged half day on the bill. This will discourage guests for the late checkout. Simple. This is a practice worldwide.
The beach across the road in front of the hotel, a stroll away, ideal. However the authourity fail to take care of the beach. The sight, something of the 1980's. No benches no where sit, a few miserable stalls selling fruits.
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