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“Third Terendak Reunion” 5 of 5 stars
Review of Hotel Equatorial Melaka

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Hotel Equatorial Melaka
4.0 of 5 Hotel   |   Bandar Hilir, Melaka 75000, Malaysia   |  
Hotel amenities
Ranked #9 of 144 hotels in Melaka
Gosport, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Third Terendak Reunion”
5 of 5 stars Reviewed May 16, 2014

This was the 3rd reunion held at The Hotel Equatorial. As always the staff greeted us warmly and with their normal friendly smile. The organisation for our Buffet Dinner and Dance was, as always, superb. Rooms are comfortable, well kept and cleaned daily.
The swimming pool and gym are very good, although more sun beds could be provided!

The only let down was the breakfast. Whilst the fresh cooked egg 'bar' is excellent, the rest of the menu was a bit of a let down.

Room Tip: The Club Rooms are excellent value for money, when booked as a group.
See more room tips
  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, May 23, 2014
Dear Guest,

Thank you for your kind review.

It is certainly pleasing to know that we have met with your expectation every time you visit us.

I have shared your comments on our breakfast with our Director of Food and Beverage who will urgently review the quality.

I sincerely apologize that the stay was somewhat not flawless, rest assured we will make every effort to improve on our shortcomings and we certainly look forward to welcome you back again to Hotel Equatorial Melaka.


Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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English first
Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 15, 2014

We have just stayed at this hotel and had booked a Club Room. Yes, the check in at their Club Room was great as drinks were available after a long drive. We were also happy with the corner suite given where there were two balconies over looking the Formosa Fort and the city.

The Australian wine was acceptable and cocktails were acceptable.

Though my friends told me the nearby Hattan Hotel is new and bigger, I still find this Hotel Equatorial good after so many years of staying here.

Newspapers were promptly placed at my hotel room every morning. Unlike some hotels that I stayed in KL....this hotel surpasses some of the others who called themselves offering Club Room and yet short-changed customers of their money where no proper club room facilities were given and only small rooms given instead.

I can only hope Hotel Equatorial will continue offering it's best to loyal customers!!!

Room Tip: It's good value for your money when you book Club Room
See more room tips
  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, May 23, 2014
Dear Guest,

Thank you for your review and I am most grateful that we are your preferred choice of stay in Malacca.

We are extremely grateful to receive your compliments on our services. Rest assured we will continue to strive to always provide the best level of service.

Once again, thank you for your kind review and we will always look forward to welcome you back ‘home’ to Hotel Equatorial Melaka.


Yours sincerely,
Adrian Chung
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Putrajaya, Malaysia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 13, 2014

Great location. Within walking distance to the historical sites and also next to a shopping mall. All the staff gave excellent service from the check-in staff to the security guards at the parking. But parking bays are quite limited. I don't think you could get a parking during any peak season.

Room Tip: deluxe room with a day bed.
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, May 23, 2014
Dear Guest,

Thank you for your kind review.

I am certainly very pleased that we have met to your expectation. We will always make every effort to provide the best level of service to all our guests.

Nevertheless, I sincerely apologize for the limited parking space available. In case you may have missed it, we do have additional parking space at the open parking which is located adjacent to the hotel.

Once again, our sincere appreciations to you for taking the time to provide us with your kind review.


Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaling Jaya, Wilayah Persekutuan, Malaysia
Top Contributor
57 reviews 57 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 13, 2014

Excellent service from Receptions and Bell Boys. Went for a tour in the whole hotel and is overwhelmed that they really refurbished every single corner of the hotel. Worth the money and definitely will go back again.

Room Tip: Premium Room is good enough with a day bed in it.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, May 23, 2014
Dear Guest,

Thank you for your kind review and we are very pleased that your stay has been pleasant.

I am certainly very pleased that we have met to your expectation. We will always make every effort to provide the best level of service to all our guests.

Once again, our sincere appreciations to you for taking the time to provide us with your kind review.


Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 13, 2014

love the macaroons from the coffee shop at the lobby. The breakfast is average. Dinner I ordered teh tarik taste awful and ask to do it again still taste the same . so they take off from the bill. hubby got Grilled salmon half cook. and were served cold i was bit disappointed because we were looking for good hotel food. I was there on monday so didn't get to try the japanese buffet.

The bath room -i found strings of hairs in bath tub and on the shower curtains.

If you want to go Jonker walk please decide to go friday to sunday. we went there monday and the shop all closed after 5. We went there walking about 20 min distance from the hotel. When we decide to turn back it was quit dark. so please take care of your belongings because i drop a pair of glasses and can't find it the place is too dark.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, May 23, 2014
Dear Guest,

Thank you for your kind review.

I am glad that you had enjoyed our macaroons sold at Etc corner, nevertheless I sincerely apologize for the quality of the food served. I have shared your comments with my Director of Food and Beverage and rest assured every effort will be made to improve where we have fallen short.

Cleanliness is certainly paramount and must be kept at its level best at all times and a thorough review with our Executive Housekeeper on the cleanliness was carried out to ensure such carelessness does not repeat itself.

Once again, our sincere appreciations to you for taking the time to provide us with your kind review.


Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed May 10, 2014

Stayed for 1 night. Check in is slow as usual in Melaka without a lot queue. For the price paid, the room is reasonable with comfortable bed and clean towels. Do not have a high expectation on the deco or added services.

Location: 2 mins walk to a mall with sufficient food selection

If you are looking for a simple place to stay, this is the one.

Room Tip: A higher floor for better view
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  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, May 23, 2014
Dear Guest,

We thank you for your recent stay with us and for taking the time to post your reviews. You will be pleased to know we will be embarking on upgrading works.

Once again, my sincere appreciations for taking the time to post your kind review and I look forward to welcome you back.



Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Top Contributor
66 reviews 66 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed May 8, 2014

We arrived as part of a group and while having stayed at Traders (KL) and probably unfairly, we thought initially it looked a bit tired - but the lobby/reception area had a grandeur - we were dealt with reasonably promptly. We had a club room and again not as flash as Traders - room views (room 804) overlooking pool and Melaka. Walls were bit dowdy and in one area noted the wallpaper needed attention. The lifts were intolerably slow - there were 4 lifts but took some time would have been better to have two lifts going up and two down
Club lounge: breakfast was a hit and miss - food was cold, not great variety. Service was good. The toaster was slow - took 2-3 goes to get it brown. Not set right. We had breakfast down stairs on the next two mornings. Good variety but could be crowded - as one of our group said 'it could be a bit of a bun fight'
Toilet blocked but swiftly fixed - room service - was efficient.
Staff positive and cheerful. I wonder if having a key card entry to the lift might solve security problems, although rooms could be accessed via the stairwell.
Our group had a function on the last evening - the variety and amount of food was excellent - and I personally felt we were well catered for. A great way to end our time there. Service again was excellent and food was tasty. Nicely labelled for us westerners.

Room Tip: Get a club room away from the street.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, May 23, 2014
Dear Guest,

Thank you for your kind review and we are very pleased that your stay has been pleasant.

I am glad that the room had met your expectations and the opportunity to experience friendly service from our staffs. Nevertheless I sincerely apologize that you had to wait for quite a while for the lift.

I have taken a serious view on your feedback of our Club Lounge offering. I have addressed them with my Director of Food and Beverage for immediate corrective actions and improvements.

Nevertheless, I am pleased that you had an enjoyable time at the event on the last evening.

Once again, our sincerest appreciation for taking the time to provide us with your review and we look forward to welcome you back.


Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Equatorial Melaka

Address: Bandar Hilir, Melaka 75000, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 144 hotels in Melaka
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Equatorial Melaka 4*
Official Description (provided by the hotel):
Standing majestically in the heart of history is the Hotel Equatorial Melaka. Bringing you the allure of historical Melaka with modern day conveniences, this 5-Star 22-storey international business hotel features 496 luxuriously furnished rooms and a host of food and beverage outlets. The hotel offers a range of facilities from recreation - swimming pools, a fitness centre; to business - business centre, meeting rooms and the largest grand ballroom in the state. ... more   less 
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