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“Simply splendid!!!” 5 of 5 stars
Review of Hotel Equatorial Melaka

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Hotel Equatorial Melaka
4.0 of 5 Hotel   |   Bandar Hilir, Melaka 75000, Malaysia   |  
Hotel amenities
Ranked #9 of 144 hotels in Melaka
Subang Jaya, Malaysia
Top Contributor
51 reviews 51 reviews
37 hotel reviews
Reviews in 35 cities Reviews in 35 cities
82 helpful votes 82 helpful votes
“Simply splendid!!!”
5 of 5 stars Reviewed December 3, 2013

The location is great. Almost in the heart of the city and close to tourist spots. Then again Malacca is small. Anyway check in was fast. The food is to die for. All buffet breakfast and lunch and room service for dinner was simply fabulous. The choices for dessert was so tasty and luxurious. Rooms are taste fully decorated, spacious and the bed was just like home.

The meeting facilities was close to perfect except for the pillars in the center of the room thats blocking the screen. Other than the tiny glitch every thing else is perfect.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, December 12, 2013
Dear Guest,

Thank you for your kind review and we are very pleased that your stay has been pleasant.

I am certainly very pleased that we have met to your expectation. We will always make every effort to provide the best level of service to all our guests.

Once again, our sincere appreciations to you for taking the time to provide us with your kind review.


Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
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Kuala Lumpur, Malaysia
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 2, 2013

If you go Melaka, one good choice for you to have some comfortable accommodation is Equatoria Hotel, located in downtown Melaka, easy to go most important tourist points and with a shopping mall very near. Nice room and good service. The swimming pool is very big and nice, good place to have a leisure time there.From high level room window, you may have nice view. Easy parking. Only thing to be reminded here check in time is 15:00, seems not so convenient if you arrive early.

Room Tip: High level toward to sea side for good view
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, December 22, 2013
Dear Guest,

Thank you for your kind review.

I am pleased that you had an enjoyable time with us during your recent visit . Melaka certainly is an interesting city to visit with plenty of historical sites to see and a shopping heaven.

Though our check in time is at 1500hrs however, we make every effort possible to try and accommodate early check ins.

Once again, thank you for your kind review and we look forward to welcome you back to Hotel Equatorial Melaka.


Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
73 reviews 73 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 30, 2013

My first choice if I stay in melaka. Though some of the fittings are starting to show its age, I really like the location, the helpful and friendly staffs. The view from the rooms overlooking the city towards the sea is awesome and the pool is really nice too.

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, December 2, 2013
Dear Guest,

Thank you for your kind review and I am most grateful that we are your preferred choice of stay in Malacca.

It is very pleasing to know you had an enjoyable stay.

My sincerest appreciations for taking the time to post your kind review and I look forward to welcome you back.




Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
1 review
4 of 5 stars Reviewed November 26, 2013

Went there twice on last year Nov and early this year with my family. Both times book Exec Suite + 1 connecting premier rooms , the rooms was huge and well kept (9/10) . Although the price was quite high but the Service was tip top and helpful especially all the guys at lobby .They are very helpful .Can say that the service was good except the pool management sucks. There's only 1 guy who maintained the towels etc and when we order some snacks he had to rush down to get for us .the free WIFI signal was weak and it take forever to connect.

Overall : 8/10 . Would suggest these hotel to all .

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, December 2, 2013
Dear Guest,

Thank you for your kind review and I am pleased that you had a pleasant stay with us and the opportunity to experience friendly service from our staff.

On your comments of internet access, the Hotel provides internet services to facilitate guest like yourself to stay connected and our bandwidth capacity enable our guests to work on email and general web browsing. Often than not the slow internet is the result of some users streaming movies which may have caused the poor connection. We are currently embarking on an upgrading work where the system will better manage the traffic of small and large bandwidth users allowing uninterrupted connection for guest to work on e-mails and general browsing.

Once again, our sincerest appreciation for taking the time to provide us with your review.


Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
49 reviews 49 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 24, 2013

This is a modern hotel with spacious rooms, comfortable beds and internet included. I stayed for two nights to attend a conference held within the hotel. Staff were very helpful and the food was good -- except the coffee, which was ordinary. I would stay there again.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, November 29, 2013
Dear Guest,

Thank you for your kind review.

I have taken a serious note of your feedback with an intention to improve where we have fallen short.

Once again, our sincerest appreciation for taking the time to provide us with your review.


Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 21, 2013

Amenities are good. Clean and cosy. I like the breakfast there. Very delicious and comfortable. Breakfast is extremely important at the starts of the day, I will give it a thump up as the breakfast is really delicious. As for the coffee, the quality of the coffee needs to improve. It tastes sour. Other than that are very nice.

Room Tip: Toilet must be clean and in good working condition with enough toilet rolls, tissues, towels, soups...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, November 29, 2013
Reply :
Dear Guest,

Thank you for your kind review.

I am certainly very pleased that we have met to your expectation. We will always make every effort to provide the best level of service to all our guests.

I have noted on your comments of the coffee quality and immediate action has been taken to address the issue.

My sincerest appreciations for taking the time to post your kind review and I look forward to welcome you back.




Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed November 20, 2013

Having recently stayed in the Equatorial on Penang, we were disappointed with this hotel.

The whole hotel smells damp and musty. We asked to change rooms as the initial room smelled terrible. The replacement room was only slightly better. The bathrooms and pool need a good clean. This is the worst hotel we have stayed at in Malaysia thus far by some distance.

On a more positive note the location is good, the rooms are spacious and it has a pretty well equipped gym.

Overall we wished we had booked one of the plush looking alternatives at a similar price point just down the road.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, November 29, 2013
Dear Guest,

Thank you for posting your review.

I would like to take the opportunity to apologize as we have failed in this instant with our initial quality checks.

I have taken a serious view on all your feedback and addressed them with all my colleagues responsible in their respective areas for immediate corrective actions and improvements.

Once again, my sincere appreciation for taking the time to post your review which certainly helpful for us to improve further and I look forward to welcome you back.


Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Equatorial Melaka

Address: Bandar Hilir, Melaka 75000, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 144 hotels in Melaka
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Equatorial Melaka 4*
Official Description (provided by the hotel):
Standing majestically in the heart of history is the Hotel Equatorial Melaka. Bringing you the allure of historical Melaka with modern day conveniences, this 5-Star 22-storey international business hotel features 496 luxuriously furnished rooms and a host of food and beverage outlets. The hotel offers a range of facilities from recreation - swimming pools, a fitness centre; to business - business centre, meeting rooms and the largest grand ballroom in the state. ... more   less 
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