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“Good location, nice hotel, value for money” 5 of 5 stars
Review of Hotel Equatorial Melaka

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Hotel Equatorial Melaka
4.0 of 5 Hotel   |   Bandar Hilir, Melaka 75000, Malaysia   |  
Hotel amenities
Ranked #8 of 139 hotels in Melaka
London, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
34 helpful votes 34 helpful votes
“Good location, nice hotel, value for money”
5 of 5 stars Reviewed August 4, 2013

I have a pleasant stay in this hotel, really feel like holiday and relax my self. The location is central, easy to access to nearby shopping mall like Mahkota, Jonker street, and historical place around the hotel. Front desk staff are professional, i have requested high floor during my booking and they assign nice room according to my request.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, August 14, 2013
Dear Guest,

Thank you for your kind review and I am very pleased that you had an enjoyable stay with us.

It is always gratifying to receive compliments on our staff’s professionalism and that we met with your expectation on your room’s request. Rest assured we will continue to strive to provide the best level of service.

We cherish your patronage and we look forward to welcome you back to Hotel Equatorial Melaka.



Yours sincerely,
Adrian Chung
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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Singapore, Singapore
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 28, 2013

We had a last minute trip to Melaka. We chose the Equatorial this time and loved it! The lobby was beautiful and the check-in was a breeze. We booked 2 premier rooms which were interconnected. The day-beds facing the waterfront was lovely since we were on the 17th floor. It was an upgraded room but the bathroom could use more "upgrading". It was definitely clean though.

The café at the lobby(etc...) serves in-house pastries which were decadent. In addition, we arrived late and chose to eat at their restaurant called Rest House. It was a beautiful seafood spread cooked in traditional Asian fare and one of the best buffets we have had. We chose to have breakfast in our room and the food as well as service was impeccable.

The biggest benefit of this hotel was its location. It was walking distance to tourist sites and the mega-mall next door made it much easier for us. It is a great family hotel and we would return.

Room Tip: Request for a Premium room on a high floor.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, August 7, 2013
Dear Guest,

Thank you for your kind review and I am very pleased that you had an enjoyable stay with us.

Certainly in keeping with time Hotel Equatorial Melaka endeavours to provide the best product and service possible and you will be pleased to know we will be embarking on upgrading works soon.

We certainly cherish your patronage and we look forward to welcome you back to Hotel Equatorial Melaka.



Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 25, 2013

Business trip with 2 colleagues.

Upon arrival, assistance with luggage could have been better. We checked in at Level 21 where the lounge is located. Lounge has a decent mini-spread of food. Alcoholic drinks not on display but available upon request. A meeting room available for complimentary use.

Clean spacious room with a living area. Had a great view of Melaka city, and the A' Famosa. Disappointed with water quality in the toilet. Perhaps time to renew the piping? Hot water temperature consistency not great. Water pressure could be better.

Supper food available within the hotel cafe and opposite McDonald's.

Breakfast spread at the Rest House disappointing in terms of quality. Ramada better.

Check out was smooth. Staff responsive.

Parking floors disappointingly connected to the lobby only by stairs and not lift.

Overall, an above average business stay.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, August 1, 2013
Dear Guest,

Thank you for your kind review. I see that your stay was not all that flawless and certainly with a better attentive luggage service would have made the welcome experience better. I have spoken to our concierge team to ensure a better attentive and anticipative luggage assistance at all times.

We did have an upgrading work on our water system which was completed on 10th July, 2013 but the upgrading work was planned in a way that it should not affect guest’s experience which certainly is not the case. I sincerely apologize for the poor water experience. On a positive note, when you next visit us you will be pleased with our water system after having done the upgrading work.

I have also addressed your disappointment on the breakfast buffet spread at Rest House Café with our Director of Food and Beverage (who recently joined us) and he will be reviewing our offerings and make improvements.

Yes, it is true that all our lifts do not serve the basement and this is purely for security reasons. We do not wish to put our guest’s safety at risk by allowing non registered guests / visitors accessing the guest floor directly from the car park.

Once again, I sincerely apologize for the shortcomings, rest assured we will make every effort to improve and we certainly look forward to welcome you back again to Hotel Equatorial Melaka.


Yours sincerely,
Adrian Chung
General Manager
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Antwerp, Belgium
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 23, 2013

Perfect location and found everyone friendly and helpful. Local food in the hotel yes was much more expensive than outside but one can't argue. Nice pool and spa also. Rooms were clean with excellent view. Hotel was perfect for business or leisure

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, August 1, 2013
Dear Guest,

Thank you for your kind review and we are very pleased that your stay has been pleasant. I am glad that the service, room and hotel facility has met to your expectation.

We cherish your patronage and we look forward to welcome you back.

Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 20, 2013

Came from a disappointing stay in singapore at mbs, this place more our style, older, much better value and in a great location. Very helpful staff,rooms old perhaps but really clean, great beds & pillows, huge swimming pool, good breakfast, small balcony but great view...all at 1/4 price of the place in singapore. If you want to explore melaka, you could do a lot worse than the equatorial. If you want a bland experience, go to the Holiday Inn.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, August 1, 2013
Dear Guest,

Thank you for your kind review and I am very pleased that your stay has been pleasant.

I am pleased that you have had a helpful service and the room and facilities has met to your expectations.

We certainly cherish your patronage and we look forward to welcome you back to Hotel Equatorial Melaka.



Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 15, 2013

Fulfilled all that was expected of this hotel, ie. Clean sheets, good sized rooms, good shower, friendly staff, and a complimentary newspaper in the morning. The hotel is a good 10-15 mins walk from the old town, but quite close to contemporary shopping malls.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, July 18, 2013
Dear Guest,

Thank you for your kind review and I am very pleased that your stay has been pleasant.

I am glad that the room had met your expectations and I truly appreciate of your comments towards our friendly staff.

We certainly cherish your patronage and we look forward to welcome you back to Hotel Equatorial Melaka.


Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 9, 2013

The Equatorial was a well-known chain of hotels in Malaysia years ago and still retains some of its charm. The best feature of this hotel in Melaka was its location - top tourist attractions such as the A'Famosa fort and Istana (Palace) Museum was a walking distance away. There is a huge mall located just next to the hotel which is also convenient as you can shop for/ buy any items which you require at short notice. I did like the large bath tub and overall spaciousness of the room and the balcony.
What could be improved is the overall cleanliness and upkeep of the hotel. If you are looking for a very swanky environment then this is not the place for you. This hotel is rather old-world. We spent one night and two days there - and there were issues with the water supply at the time. In terms of services - i did feel the front desk services could be faster; also every time i looked for the concierge (to ask for guidance on moving around the town) i couldnt find him! The hotel is pricey and to consider it value for money, the hotel needs to invest in its upkeep and improve its services.

Room Tip: Ask for rooms facing the sea - the sight of the sea and the port, is a delight and transports you to...
See more room tips
  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, July 18, 2013
Dear Guest,

Thank you for your kind review and we are very pleased that your stay has been pleasant.

Cleanliness is certainly paramount and must be kept at its level best at all times and I have done a thorough review with my Executive Housekeeper on the cleanliness.

On your comments of the water supply, my sincere apologies for experiencing the poor water supply. We did have an unusual snag in early June where our water pump mechanism tripped causing the interruptions.

I sincerely apologize that the stay was somewhat not flawless, rest assured we will make every effort to improve on our shortcomings and we certainly look forward to welcome you back again to Hotel Equatorial Melaka.

Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Equatorial Melaka

Address: Bandar Hilir, Melaka 75000, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 139 hotels in Melaka
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Equatorial Melaka 4*
Official Description (provided by the hotel):
Standing majestically in the heart of history is the Hotel Equatorial Melaka. Bringing you the allure of historical Melaka with modern day conveniences, this 5-Star 22-storey international business hotel features 496 luxuriously furnished rooms and a host of food and beverage outlets. The hotel offers a range of facilities from recreation - swimming pools, a fitness centre; to business - business centre, meeting rooms and the largest grand ballroom in the state. ... more   less 
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