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“Very Nice Stay” 5 of 5 stars
Review of Hotel Equatorial Melaka

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Hotel Equatorial Melaka
4.0 of 5 Hotel   |   Bandar Hilir, Melaka 75000, Malaysia   |  
Hotel amenities
Ranked #9 of 146 Hotels in Melaka
Singapore
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Very Nice Stay”
5 of 5 stars Reviewed July 2, 2013

My wife, daughter and me stayed from 9th June to 11th June,. Not much expectation about the room as the hotel looked dated from exterior. But it was more than expectation when came to the interior. The premier room we got was superb, Newly renovated, spacious, fresh, nice deco,a big sofa bed and a paronamic view of city and sea. Thanks also for hotel staff, front desk especially for the quick and smooth check in/out.

Enjoyed our stay and looking forward to enjoy the same quality of stay and service the next time.

By the way, there was this simple but nice Chinese zi char stall at Meleka Raya that served very nice oyster hokkien noodle (dark gravy type). Just a five minutes walk from the hotel, go straight into Meleka Raya and the first side road on the left after that,. Opened only in the evening :)

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, July 18, 2013
Dear Guest,

Thank you for your kind review and I am very pleased that your stay has been pleasant. I am glad that the room condition met with your expectation. We will be embarking on more upgrading work especially on the public area.

We truly appreciate your patronage and we look forward to welcome you back to Hotel Equatorial Melaka.


Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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886 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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English first
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 1, 2013

It was our first trip out together and for sure, we were quite impressed with the room.

When we arrived, at the lobby, it gave us a pretty good impression with a cafe at the left side which displayed yummy cakes and cookies. I'm a sucker for them and my partner had to pull me away. It was pretty well furnished and clean. At the reception, they were nice and helpful as the smile is always on their faces.

The room was clean, ample space for us to put our luggage and a big wardrobe with iron and ironing board. They had a bath tub with great hot water system. Room was clean and nicely packed to welcome us. We had nothing that we were not satisfied in.

After a long day, we always look forward to return back to hotel to catch a good sleep and for sure, we did. We enjoyed our stay there, it was comfortable and quiet.

Room Tip: Non-smoking room for sure if you're not a smoker!
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, July 9, 2013
Dear Guest,

Thank you for your kind review and we are very pleased that your stay has been pleasant.

We cherish your patronage and we look forward to welcome you back.

Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed June 30, 2013

I attended a church camp held at the hotel recently. The room is comfortable and the location is very good as it is very near to all the shopping malls and walking distance from Jonker Street.

The check-in and check-out was quick and smooth and although we were all affected by the haze in Melaka, we could still enjoy being confined inside the hotel.

Room Tip: Choose a non-smoking room if you are allergic to cigarette smell.
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, July 9, 2013
Dear Guest,

Thank you for your kind review and we are very pleased that your stay has been pleasant.

I am pleased to read that the check in and check out was smoothly done and you had enjoyed your stay despite the haze.

We cherish your patronage and we look forward to welcome you back.

Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 6 cities Reviews in 6 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 24, 2013

The room is clean and pleasant, The hotel staff are friendly, Good location, near shopping areas and also Jonker walk is within walking distance. The famous fort , museums, and the "red house is nearby. Nearby there are good food outlet like Amy, Baynonya nonya food restuarant.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, July 1, 2013
Dear Guest,

Thank you for your kind review and we are very pleased that your stay has been pleasant.

We cherish your patronage and we look forward to welcome you back.

Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 24, 2013 via mobile

We stayed at Equatorial Hotel for 2 night while Malacca is covered with haze. With it's friendly staff across different levels, I am quite happy to have paid that little bit extra vs some cheaper boutique hotels. Some observations and points to note:
1) If you are driving, remember to drop off your luggages at the front before parking at the basement. Equatorial's lift serves all floors except the basement car park. My son and I ended up lugging the pram and luggages up the stairs after dropping his mom and baby brother at the front. I suppose the hotel could either get their staff to warn us when I dropped my family members off, put up a sign, or perhaps even open up a staff lift for guests. I was only warned at the check in counter.
2) If Jonker St is a key reason for visiting and you want to experience something more local and different, a cosy little hotel like Puri might be a better choice. Equatorial is good but location, though just beside the main shopping mall, is not as ideal for visiting Jonker St.
3) Don't expect too much from the wifi. I could not connect my iPhone and iPad and even when we connected through other phones and laptops, the speed is very slow.
4) Another thing that I wish the hotel can take note of - Babies tend to want to taste and sometimes bite anything they can put their mouths on. So it is important to keep such baby items clean. But we found a layer of dust on the baby cot after it was delivered to our room and some of the paint seem to flake off. So if any Equatorial guest services staff is looking at this, you may want get your guys to wipe the cots a bit before sending to the room and do a check to see if you need to repaint some of them.

In conclusion, Equatorial is a good choice for a family as it has all the facilities you can expect from a big hotel.

Stayed June 2013, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, July 1, 2013
Dear Guest,

Thank you for your kind review and I am pleased that you had a pleasant stay with us and the opportunity to experience friendly service from our staff.

Yes, it is true that all our lifts do not serve the basement and this is purely for security reasons. We do not wish to put our guest’s safety at risk by allowing non registered guests / visitors accessing the guest floor.

On your comments of internet access, the Hotel provides internet services to facilitate guest like yourself to stay connected and our bandwidth capacity enable our guests to work on email and general web browsing. Often than not the slow internet is the result of some users streaming movies which may have caused the poor connection. We are currently embarking on an upgrading work where the system will better manage the traffic of small and large bandwidth users allowing uninterrupted connection for guest to work on e-mails and general browsing.

I have addressed your concerns over the baby cot with my Housekeeper who will be replacing the baby cot with new ones.

I sincerely apologize that the stay was somewhat not flawless, rest assured we will make every effort to improve on our shortcomings.

Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 22, 2013

It's been sometime since I last stayed at Hotel Equatorial. We stayed in a Premier Room with 2 twin beds and 1 day bed by the window which was great since there were 3 of us sharing a room. Rooms must have been recently upgraded/refurbished and we had a comfortable night in Malacca! Definitely would stay in Hotel Equatorial again, especially if I can get a good deal :).

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed June 21, 2013

I have visited Malacca 4 times and I stayed there every time. And at each visit, I tried different room layouts and by far, the premium room has the best layout. Big and spacious, I add in an extra bed for my 9 year old while my 5 year old slept on a spacious day bed.

Although many people commented that this hotel is old, however I will say that this hotel is well kept. Right at the centre of many attractions, there is no better hotel to be at when you are visiting Malacca.

The restaurants that are situated within this hotel serves good quality food and is a must try.

Things that this hotel can improve includes a lift from the carpark (right now there are only stairs and you have to be strong to carry your luggage up 3 flights of stairs) and free Wifi. The cost of the Wifi at this hotel does not seem very worth it.

Room Tip: The day bed is big enough for a child to sleep on.
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, July 1, 2013
Dear Guest,

Thank you for your review and I am most grateful that we are your preferred choice of stay in Malacca.

Yes, it is true that all our lifts do not serve the basement and this is purely for security reasons. We do not wish to put our guest’s safety at risk by allowing non registered guests / visitors accessing the guest floor.

Lastly as one of our frequent visitor to Hotel Equatorial Melaka, I would like to introduce to you our loyalty guest programme where you will be able to enjoyed preferred discounted room rates. Kindly write to me at gmhgss@mel.equatorial.com.

We sincerely value your patronage and we look forward to welcome you back.


Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Equatorial Melaka

Address: Bandar Hilir, Melaka 75000, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 146 Hotels in Melaka
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Equatorial Melaka 4*
Number of rooms: 496
Official Description (provided by the hotel):
Set in the heart of historical Melaka, Hotel Equatorial Melaka is a 5-star international business hotel with 496 elegantly furnished guestrooms and suites offering stunning views of the Straits of Melaka and St. Paul's Hill, whilst providing our guests the most luxurious comfort and service. It is ideally located within a few minutes' walk from historical sites and trails, shopping complexes, night spots, financial institutions as well as the ever famous Jonker's Street - a haven for antique collectors and bargain hunters. Featuring guestrooms ranging from the modest Deluxe room to the Presidential Suite, the hotel rooms are tastefully furnished along elegant and contemporary designs. Each room features an ensuite bathroom, and comes equipped with a flat-screen television, mini-refrigerator, coffee & tea making facilities, in-room personal safe, IDD telephone line, individually controlled air-conditioning, complimentary wireless internet access, hair dryer, cable channels and iron/ ironing board. Relax, take a swim, or simply keep in shape when you stay in Hotel Equatorial Melaka. Equinox Fitness Centre located on Level 3 offers state-of-the-art gym equipment and also includes a steam room, sauna, cold plunge pool and indoor Jacuzzi. Whereas, sun worshippers will appreciate a relaxing dip in the outdoor swimming pool located on Level 4, whilst the kids can enjoy the children's pool. ... more   less 
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