My family of 3 adults and 2 children stayed in 2 club rooms for 2 nights from 23 Sep (Sun) to 25 Sep (Tue).
The façade and main entrance of the hotel was showing its age and could do with a refurbishment. The main lobby was very busy when we arrived at around 12.30pm and there was food smell (fried shallots?) in the air.
Check-in on 21st floor club lounge was hardly “exclusive”. Had to join a queue at a tiny reception counter managed by 2 staff near a small entrance. No one came to assist us so grandma and kids had to make their own way through the crowd with luggage and all to find empty seats to rest while waiting for hubby and me to do the check-in formalities. Staff stationed at club lounge were polite but unable to give immediate answers to simple questions such as location and opening hours of hotel facilities.
There were no interconnecting club rooms but we were fine with rooms facing each other. Our rooms on 16th floor were not ready hence we decided to have lunch at their Peranakan restaurant. Seri Nonya is a good option if you don’t want to venture out.
Club rooms were at the end of a long corridor on each floor (i.e. not just on high floors so do request for a high floor if you want one). The corridors, rooms and toilets were bright and spacious. Beds were comfortable. Quality of toilet amenities was basic. The 2 balconies in each room offered nice views of the city, sea and pool but I wouldn’t step into them without footwear. I couldn't find a clock anywhere but wake-up call came from the early morning hustle and bustle of the schools in the vicinity. Mini-fridge was empty. No Wi-Fi in rooms, just broadband. Temperature of running water in the bath/shower was inconsistent. Lighting system in our room was faulty but this was rectified promptly. Housekeeping service was prompt too.
We did not exercise the “privilege” of having breakfast at the club lounge as the selection was wider at the ground floor café; a tip-off by staff at the club lounge.
We booked this hotel for its location (important as we were travelling with very young children and not driving) and the views from a high floor. Our return coach from Singapore dropped us and picked us up right at the hotel entrance. The major malls are in the area and we enjoyed the pleasant late afternoon strolls from Equatorial to Jonker Walk and vice versa; passing historical sites and playgrounds. Hubby and toddler son also had fun in the hotel pool. A point to note is that the hotel is not wheel chair/stroller friendly although staff should be able to assist. And beware of a small step when you come out of the lift on the ground floor.
This is our 2nd stay at Equatorial (the 1st being our last trip to Malacca 10 years ago). The small city has undergone much change and managed to bring out its unique charms culturally and architecturally. We will visit again soon and while our stay at Equatorial is not unpleasant, we look forward to experience either Casa Del Rio or one of the boutique hotels which impressed us when we made brief stops at their premises.
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