Compliments to the chefs for the delicious Christmas banquet dinner where an incredible selection of temptations encouraged me to forget the waistline and indulge! In particular, the Turkey and Lobster dishes reminded me of Christmas dinner in Australia diminishing my homesickness at this special time of year. Breakfast choices daily were also inspiring and dangerous because even when my stomach was trying to tell me I had enough, there were so many choices that I wanted to try. Congratulations to the restaurant staff, for I could not fault their attention and service.
The hotel had some ups and downs, firstly the staff were fantastic, in every department, baggage, room service, business centre etc all so friendly and helpful. The actual size of the room was terrific, we could spread out and the king size bed was so comfortable. Maintenance seemed somewhat neglected, e.g.our cold water vanity tap leaked. When we first arrived the refrigerator was hidden behind a locked cupboard however, after a call to reception, staff promptly arrived to unlock. The safe did not respond to any of the instructions and we were promised this would be attended to however, this was not the case, but not being a priority, we did not worry about this.
The room smelt a bit musty, probably time to refresh and replace the carpet. A spectacular view over the city and ocean was revealed when we drew back the curtains. We checked out the gym and the swimming pool area, this was a little shabby and could also do with some upmarket renovations. The Christmas decorations in the lobby were beautifully done, management seemed like they had totally embraced the Christmas spirit by providing a Choir on Christmas eve and dancing Santas! The disappointment for me was the wifi because initially we were told we had to pay a high price for hourly rate. I found this hard to believe as we travel regularly and usually wifi is free. After exclaiming my disappointment, I was given complimentary wifi that had brilliant strength allowing us fast internet access. The hotel was fully booked for the Christmas period but this did not seem to be a problem. Another bonus for me was the efficient elevators, this may seem a minor point, but we often spend a lot of time waiting for the lift. Here at the Renaissance, the elevators were amazing, we never had to wait. In reflection, we really did enjoy our stay, but I have to agree with other reviewers, it is time the hotel had a major upgrade if they intend to continue to claiming high star ranking.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.