Location was good for this hotel. Walking distance to shopping mall, jonker street and many more.
The setback was, front desk staff took a very long time to check in a guest, more than 15 minutes, and the queue is getting longer.. From my observation, they are trying to get a clean room for the guest although check in time is 3pm. At that point, it was only at 1150am.
He should have inform the guest to come back at 3pm instead of keep looking at the PC. We have requested to have a 2 bedroom with 2 twin beds and it has been confirmed upon registration.
When we came back at 7pm to get our room key, we were being told that the room is not available, and we were being assigned to 1 king and 1 twin bed. Kinda upset but as we are quite tired, we do not want to pursue further as my friends (two ladies) do not mind to sleep on the king bed, and myself and another friend on twin bed.
Room was ok, but need it needs a major refurbishment, and cleaniness needs to improve further.
- Official Description (provided by the hotel):
- Mahkota Hotel Melaka comprises one main hotel block & 8 blocks of hotel apartment. Located on the waterfront in the heart of historical Melaka, adjacent to the Mahkota Parade and Melaka Megamall - Dataran Pahlawan, the city's most popular shopping and entertainment complex, and within short walking distance to the business hub of Melaka as well as various historical places of interest. ... more less
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- Also Known As:
- Melaka Mahkota Hotel