This is the worst place I have stayed in!!
But I will say that I was in the apartment and not the hotel rooms so I can't comment about those.
Booking was difficult and the staff were not helpful.
Check-in was fine.
Free wifi is only available in the lobby, wifi in the complex has to be paid for, which is ridiculous considering in every other hotel I've stayed in offers free wifi.
Also if you purchase, the wifi is only for one device at a time, otherwise you have to pay for multiple connections!!
When I questioned this, the staff laughed at me.
After purchasing connection for 24hrs, I could not connect and reception were VERY unhelpful!!
So I got a refund.
I was staying at the back of the hotel in block 1 and the phone was not working, so everytime I had a problem I had to make my way back down to reception who were adamant the phones were fine.
Now.. The room...
I stayed in a 3 bedroom apartment with my family, including my disabled grandmother.
The hotel put us at the very back of the complex on the 13th floor.
Most of the blocks at the back are very dated!
The apartment was dusty and clearly hadn't been stayed in or cleaned in a long time.
The toilet water was brown with the bowls stained yellow due to stale water bring sat in there.
There were only baths with showers over them, which was not workable for my disabled grandmother, but the staff would not change our room without extra charges.
The kitchen tap when opened produced brown water which took a while to clear, it also sounded like there was a road side drill going off everytime we opened the tap!!!
The furniture and decor etc was very dated and tatty. The tv had 1 English Channel which was not clear. The bathroom and bedrooms were dirty with marks on walls and ceilings.
We had a "sea view", although I wouldn't really call it that.
The pool looked nice, although I didn't use it as we left after 1 night.
The hotel was very quiet and looked empty which was strange considering it was the week if CNY.
The location of this hotel isn't the greatest if you want to be central to everything.. This is close to the mall.
Chinatown might be a better location, or the riverside.
My advice, you can get loads better for your money!!!
- Official Description (provided by the hotel):
- Mahkota Hotel Melaka comprises one main hotel block & 8 blocks of hotel apartment. Located on the waterfront in the heart of historical Melaka, adjacent to the Mahkota Parade and Melaka Megamall - Dataran Pahlawan, the city's most popular shopping and entertainment complex, and within short walking distance to the business hub of Melaka as well as various historical places of interest. ... more less
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- Also Known As:
- Melaka Mahkota Hotel