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“Not bad, but not exactly fantastic” 3 of 5 stars
Review of Mahkota Hotel Melaka

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Mahkota Hotel Melaka
3.5 of 5 Hotel   |   No. 16, Jalan Syed Abdul Aziz, Melaka 75000, Malaysia   |  
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Hotel amenities
Special Offer
50% Off on 2nd night stay
Ranked #75 of 156 Hotels in Melaka
Singapore, Singapore
Level Contributor
85 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Not bad, but not exactly fantastic”
3 of 5 stars Reviewed October 1, 2012

Price is affordable and room is spacious for its value and pricing. Considering around RM228++ per room per night for 1 Bedroom (Twin Bed) with a living room hall is pretty affordable when converted back to Singapore dollars / per person / per night (about RM114 per person per night is equivalent to about S$50 per person per night and is inclusive of buffet breakfast). It has nice swimming pool, service was pretty good (concierge), easy access to 2 major shopping malls (Mahkota Parade and Dataran Pahlawan) within walking distance.

The cons are the door access key cards, or rather, the door access reader is spoilt, hence every time we use the key card to open the door, the next time we have to go to reception to get a new key card and reset. Also, the water from the shower is very little and the heater requires 10 minutes beforehand to heat up and is not stable (sometimes too hot and sometimes too cold), hence it is not possible to have quick showers. Room service foods can be better though. Also, the executive spa is rather expensive and not so worth it as it was a normal type of massage spa (in my opinion).

Room Tip: It helps to get the rooms at Block 5 or 6, which are nearest to the main lobby in case you need to c...
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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416 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Jakarta, Indonesia
Level Contributor
63 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed September 7, 2012

Mahkota hotel is not very good at facility, the water was quite yellowish and the wardrobe was broken when i opened it. But, the good point is that this hotel was very close to the center attraction of the city. such as Jonker street, various museum, and Dataran Pahlawan Mall Center, but anything beside the strategic location it's not that worthed for relaxing inside the hotel , just good for stay over night.

Stayed September 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahkota_Marcom, Marcom at Mahkota Hotel Melaka, responded to this review, September 13, 2012
Dear Kingsen Yan,

Thank you for choosing Mahkota Hotel Melaka during your recent trip in Malacca.
We regret to learn that you and your family have experienced some difficulties during your recent stay.
We normally will advice to all our guests to run the tap water for few minutes before use, because some apartments were not occupied for more than 48 hours hence there will be some yellowish water.
Hope to welcome you and your family back to the Hotel during your next trip in Malacca.


Thank you & have a pleasant day!

From The Management & Staff of Mahkota Hotel Melaka
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Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 6, 2012

well, despite the fact that the room are quite outdated, both me and family are impressed with the staff. They are both cheerful and helpful, and help me to babysit my 8-month old boy so both me and my wife can enjoy a nice dinner, with our gem in sight . . . thanks so much

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahkota_Marcom, Marcom at Mahkota Hotel Melaka, responded to this review, September 13, 2012
Dear jaxximo,

Thank you for choosing Mahkota Hotel Melaka during your recent trip in Malacca.
We are pleased to know that you and your family enjoyed your stay. We will definitely share your kind comments with our department heads.
Once again, appreciate your valuable time to share your experience and evaluate us.
We hope to welcoming you and your family back to the Hotel during your next trip in Malacca.


Thank you & have a pleasant day!

From The Management & Staff of Mahkota Hotel Melaka
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Melbourne, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed September 3, 2012

The room was spacious and clean and the staff helpful. Breakfast was ok, especially when you are dying for a western breakfast of toast and cereal. Good location.

We had to complain to reception 3 times as another group staying above us were having an all night party on their balcony and we couldn't sleep. They did send security up but i think they could have done more to control them. That probably dampened my experience and reduced my rating from 4 to 3 stars,

Stayed September 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahkota_Marcom, Marcom at Mahkota Hotel Melaka, responded to this review, September 13, 2012
Dear mjc2012_12,

Thank you for taking your time to evaluate and share your experience with us.
We regret to learn that you have experience some difficulties during your stay with us. With regards to your feedback about the unpleasant night party of the above occupying room, our Security should be strict with them and ensure that it is stopped immediately. We will advise our Chief Security to be prepared and tactful in handling cases similar to this should such case occur in the future. Nonetheless, we appreciate your constructive feedback and will share your positive feedback and compliments to our F&B Departments. We hope that this would not deter you from not selecting us during your next visit to Malacca.

Thank you & have a pleasant day!

From The Management & Staff of Mahkota Hotel Melaka
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Singapore
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed August 22, 2012

We had a great weekend trip to Malacca and stayed over in Mahkota Hotel, having 3 families travelling, we settled for the 3 bedroom apartment in Mahkota, which gave the 3 families a great time of gathering even after a long day in the town of Malacca.

Location
The hotel is located behind 2 large shopping mall, Mahkota Parade (a uptown shopping with branded boutiques) and Dataran Pahlawan Melaka Megamall (a shopping paradise for everyone). Restaurants are also located nearby.

It is also a short drive to Jonker street, a must go for a visit on weekends for the cheap deals at the night market.

Facilities
The hotel is sufficiently furnished with the basic needs, the lack of WIFi was a little inconvience but it kept us focus on family building and away from the isolated world of our individual gadgets. Compliementary breakfast was a decent spread of international crusine and helps starts the day. The swimming pool is well maintained and kept and a small children play area.

Room Tip: Chose the rooms which face the ocean.
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahkota_Marcom, Marcom at Mahkota Hotel Melaka, responded to this review, September 13, 2012
Dear CMESL,

Thank you for choosing Mahkota Hotel Melaka during your recent trip in Malacca.
Glad that you and your family enjoyed your stay, our facilities and the Buffet Breakfast. We do have WIFI for all the Hotel rooms and Apartment Blocks (Deluxe Category, i.e.: Block 5, Block 6, Block 7 and Block 8.) and we charge a nominal sum of RM 10nett for 24 hours usage. Currently, we are expending the WIFI facilities coverage to all our rooms.
Appreciate you have taken your valuable time to share your experience and evaluate us.
Hope to welcome you and your family back to the Hotel during your next trip in Malacca.

Thank you & have a pleasant day!

From The Management & Staff of Mahkota Hotel Melaka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 21, 2012

The water was yellowish water. The Aircon was not working. The service was slow. The breakfast was suck. The location is good but there was no over bridge for crossing the road. The bathroom was a bit dirty. The room was old. The lift door was too fast to close.

  • Stayed August 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahkota_Marcom, Marcom at Mahkota Hotel Melaka, responded to this review, September 13, 2012
Dear Cutelittle,

Thank you for choosing Mahkota Hotel Melaka during your recent trip to Melaka. We regret to learn that you had encountered some bad experience with the Hotel. Please accept our apologies, all your feedbacks will be channeled to the relevant departments for improvement and has been warned not to repeat it again.
As regards to the overhead bridge, the authority has agreed to construct a Zebra Crossing with pedestrians light, at the cross junction traffic light near to Mahkota Medical Center Hospital. As for the yellowish water, we normally will advice the guests to run the tap water for few minutes before usage.
Once again, please accept our apologies and hope you will consider us again in the near future.

Thank you & have a pleasant day!

The Staff and Management of Mahkota Hotel Melaka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 19, 2012

Total we had two 2 bedroom apartment share with 6 friends. Nice room except the water need to let it run when we try to boil water, the water that Come out was cloudy and the balcony sliding door lock was spoilt. The card reader at one of the hotel was spoilt.

Stayed August 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahkota_Marcom, Marcom at Mahkota Hotel Melaka, responded to this review, September 13, 2012
Dear smiley2002,

Thank you for choosing Mahkota Hotel Melaka during your trip in Malacca and your evaluation on us.
We are sorry that you and your friends had experience some difficulties during your stay with us. We usually will advice our guests to run the tap water for few minutes before usage.
With regards to your feedback about the sliding door and the keycard reader, we would like to rectify this immediately, and if you could e-mail us (reservation@mahkotahotel.com.my) the room number?

Thank you again, and have pleasant day!

From The Management & Staff of Mahkota Hotel Melaka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Mahkota Hotel Melaka

Address: No. 16, Jalan Syed Abdul Aziz, Melaka 75000, Malaysia
Phone Number:
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Melaka
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mahkota Hotel Melaka 3.5*
Number of rooms: 376
Official Description (provided by the hotel):
Mahkota Hotel Melaka comprises one main hotel block & 8 blocks of hotel apartment. Located on the waterfront in the heart of historical Melaka, adjacent to the Mahkota Parade and Melaka Megamall - Dataran Pahlawan, the city's most popular shopping and entertainment complex, and within short walking distance to the business hub of Melaka as well as various historical places of interest. ... more   less 
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Also Known As:
Melaka Mahkota Hotel

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