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“Hotel groaning with age :-(” 2 of 5 stars
Review of Mahkota Hotel Melaka

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Mahkota Hotel Melaka
3.5 of 5 Hotel   |   No.16 Jalan Syed Abdul Aziz, Melaka 75000, Malaysia   |  
Hotel amenities
Ranked #59 of 148 Hotels in Melaka
Singapore
Top Contributor
164 reviews 164 reviews
27 hotel reviews
Reviews in 42 cities Reviews in 42 cities
661 helpful votes 661 helpful votes
“Hotel groaning with age :-(”
2 of 5 stars Reviewed March 29, 2011

The Mahkota Melaka is a landmark hotel way passed its prime. And it shows as you make your way to your room. The single room key (not access card) for a 3 bedrooms units (3 families), the malfunctioned bathroom door lock, the faulty running tap, and malfunctioned air-con (1 of 3 rooms, found out late at night) were to contribute to a weekend break being compromised. The only saving grace was the relatively convenient location. The Mahkota Parade shopping mall is just opposite the hotel, and a few upcoming malls. For the famous Jonker Street, it is a good 20min walking distance under the Malaccan blistering sun. A Rm12 taxi ride (seats 8), hired from the hotel lobby is a better option.
The only few saving grace would be the view of the Straits of Malacca (from some blocks only). The shocker was the mini "queen" size bed. I wonder where does this queen come from ? The room was equally claustrophohic. I think the designer of the hotel realised the small room size and match with an equally small bed. The unit also have few power points for charging purpose, for instance, I had to pull the table lamp plug so that I can charge my handphone. The maintenance & housekeeping crews were prompt in responding to our complaint on the faulty aircon and forever running tap. Kudos for this. The hotel breakfast were nothing unusual and basic. I would not go back to this hotel, ever, if given a choice.

  • Stayed March 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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377 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Russian first
  • Spanish first
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English first
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 19, 2011

When we step in to this hotel we feel welcome from them!!Reception give us a warm service...One of the reception guy clearly guide us to the place that we wanted to go!!The room that issue for us was nice..Our family member like it..Have a nice city view from room..This hotel do have a nice and beautiful pool..The location was great..Near to the two big shooping complex at malacca!!It was really nice..for sure once we came back malacca we will choose mahkota hotel melaka!!

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
49 reviews 49 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 19, 2011

We stayed one night in a 2 bedroom unit. We arrived at 3.30pm, checkin was brisk but the room had not been cleaned yet. We waited in the room till 4.15pm before housekeeping came to do their stuff. The walls are thin so bathroom sound like flushing and bathing can be heard clearly. The bathroom is pretty old and the tap water came out brownish, which makes the place seem unclean.

The view from our unit facing the jetty is pretty impressive. Breakfast buffet spread is very good with wide choices to choose from.

There is free packing for hotel guest, and it is near shopping mall Mahkota Parade and Dataran Palawan. Jonker Street and Portuguese Settlement is a short drive away. So despite the room being old, I would still recommend it for it has other saving grace like the view and delicious breakfast.

  • Stayed March 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johor bahru
1 review
4 of 5 stars Reviewed March 15, 2011

the location of the hotel save us a lot on the transportation and time on getting to shopping complex as it is just opposite to the nearest shopping complex. whenever we need any groceries or daily needs, we can buy it almost instantly so it's very convenient for us travelers.

  • Stayed November 2010, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed March 14, 2011

I made a reservation before the visit. Suppose to check-in at 1pm but we were caught up in jam n arrive at 2:30pm. We were left standing at the reception for almost 15 mins coz they cant find a room despite the reservation. Finally a senior female staff step in n resolve the issue. We were glad n made no fuss over it.
The surprise appears as we step into the 2 rooms apartment. We were looking at a cyclone bashed apartment. Tried calling the reception but to no avail. So decided to go back to reception to get their side of story. Btw, I don't think they undergone any service oriented training to be qualified to attend to customers' need.
Instead of cushioning our anger n frustration, she retaliated with series of excuses n worst of all, putting the blame to the junior staff. the heck??? Her sarcastic remark made us blow our top. She said the other customer "understand our situation n wait..." meaning we are do not show sense of understanding thus we demand what we demand which is another room.

I guess customer is willing to give in n wait if only our concern is being addressed by human who understands human, not opting the attacking and in rebutting mode.
Lastly, we decided to cancel the reservation n checked in a hotel next to it.

To be fair, the hotel is strategically located and ambience is great, there's pool for children, stream of rivers surrounding the apartments but . . . . There's more than meet the eyes. . . BAD HUMANISTIC TOUCHPOINTS

  • Stayed March 2011, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Singapore, Singapore
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed March 13, 2011

Went to Mahkota recently for a stay. The hotel was near 2 huge shopping centers. However it's not very good for people like me who prefer to explore the street life and local culture. As it is pretty far away from areas such as jonker street.

The hotel looked nice initially. However after stepping further in you can see that the floors are dirty, carpets littered, furniture old, sinks stained, swimming filled with specks of dirt. I stayed in a 2 bedroom apartment and the aircon was down in my room. It was really stuffy and we had to call for servicing 3 times before they came. They did offer us a portable cooler which didn't really help s lot.

  • Stayed March 2011
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
1 review
4 of 5 stars Reviewed February 28, 2011

my friends and i were very nervous cause off the comment of the tripadvisor . But i decided to try . when we 1st go there It was not that bad acutally i quite like the location and the pool .my friends enjoyed the pool and the historycal area.but at the room the bath curtain was rusty it wont hurts us .so i think the hotel is not too bad.The food is fantastic is was the most nice food i ever tryied

  • Stayed December 2010, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mahkota Hotel Melaka

Address: No.16 Jalan Syed Abdul Aziz, Melaka 75000, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Melaka
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mahkota Hotel Melaka 3.5*
Number of rooms: 3
Official Description (provided by the hotel):
Mahkota Hotel Melaka comprises one main hotel block & 8 blocks of hotel apartment. Located on the waterfront in the heart of historical Melaka, adjacent to the Mahkota Parade and Melaka Megamall - Dataran Pahlawan, the city's most popular shopping and entertainment complex, and within short walking distance to the business hub of Melaka as well as various historical places of interest. ... more   less 
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Also Known As:
Melaka Mahkota Hotel

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