The Hatten Hotel is a large hotel with over 600 rooms.The Hotel describes itself as “a 22 tower high Business Class Hotel” on its website. However we booked this hotel thinking it was a Tourist Hotel in a touristy town. It is conveniently located right in the heart of the city and also close to shopping and major businesses maybe that is why they call themselves a Business Hotel. Rooms were clean, comfortable and well furnished .Our room featured two LCD televisions, broadband internet access and a rather small separate living area, separated by a glass partition with a pull down curtain to make it look like a real separate living room.Clever design but could have been bit bigger.
The staff was efficient but lacked the personal, warm, friendly touch perhaps due to being a business hotel with a very high volume of transient business guests.
Great breakfast with plenty of variety and the service was efficient but once again lacked the‘warm hospitality’ that we expected and received everywhere in beautiful and friendly Malaysia. However,we understand feeding nearly over 1000 guests is no easy task!
Lastly I would like to a make a comment on the highly polished, large,magnificent and grand table with the flower display in the lobby. This is, no doubt a beautiful piece of furniture but it should be in a museum or in a furniture display exhibition if guests are not to touch it or even leave their keys or Ipad on it, even for few seconds!! Staff are well trained here to pounce on you - if you use this table, so beware!!
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