We gave this hotel a go as we frequent Melaka a fair bit and wanted to see what options there were from our usual haunts. TLDR version, apart from some minor quibbles, it's pretty much a good bang for your buck.
Location is fantastic. Situated right next to Mahkota Parade and opposite from Dataran Pahlawan (DP) and with a mall of the same name sharing the same space one would be spoiled for choice when it comes to dining and entertainment options. Lots of restaurants scattered throughout the different malls, a cineplex and an indoor playground at DP are a couple of options to keep the kids happy.
The room itself was great, 2 TVs in a room, that was a first for us, allowed the adults to unwind in front of the TV when the kids were asleep for the night. The room was partitioned with a glass wall between the bed and door. This was not a bad idea as it muffled the noise coming from the hallway, of which there was a fair bit, especially during check-in/out times. The room was generally very clean and everything worked as it should.
The bad. (drivers take note)
This hotel was pretty annoying from a driver's point of view. There was no proper drop off area in front of the hotel lobby as it was cordoned off which resulted in us having to unload our luggage by the road and wheeling it into the hotel lobby. As it was our first visit, we didn't know that the mall and the hotel shared the same lift lobby and that it would have been easier to drive up into the mall's carpark and unload our stuff there before wheeling it to the lobby via the carpark lift.
It was also annoying having to change lifts every time we wanted to get from our room to the car and vice versa but that was to be expected if you wanted some semblance of security. Still, if you're the type to want to drive around Melaka in search of food or shopping while you're staying in Hatten, be prepared to do a spot of waiting at the lift lobbies during your stay.
As a relatively large hotel that was new, we were expecting the buffet breakfast to be a little like rush hour and it wasn't far from our expectations. Expect long queues to get into breakfast and food ranging from alright to downright inedible. We gave breakfast a shot as it was our first go around but we'll probably skip it even if it's included in the price the next time round, there's plenty of food around the corner from the hotel.
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