We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Modern hotel with great rooms but some operational issues” 4 of 5 stars
Review of Hatten Hotel Melaka

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Hatten Hotel Melaka to your Saves list
Hatten Hotel Melaka
4.0 of 5 Hotel   |   Hatten Square, Jalan Merdeka, Bandar Hilir, Melaka 75000, Malaysia   |  
Hotel amenities
Ranked #10 of 152 Hotels in Melaka
Singapore, Singapore
Top Contributor
60 reviews 60 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
37 helpful votes 37 helpful votes
“Modern hotel with great rooms but some operational issues”
4 of 5 stars Reviewed April 7, 2013

Hatten Hotel is one of the newer Melaka hotels and it feels very modern and comfortable. It's in a good location right next to the Mahkota Parade and Dataran Pahlawan malls with Jonker Street a 20–30 minute walk away.

I stayed in a junior suite (twin) on the 21st floor and the room was definitely the best thing about the hotel, being spacious and well-equipped with all the modern comforts you could possibly need on your holiday (even a second flatscreen TV in case you and your roommate can't agree on what to watch). It's divided into the sleeping space, a small living room area that is the first space you enter, and a bathroom. Large windows let lots of natural light and the sea view was great too. Up on the 21st floor, the air-conditioning wasn't great in the stuffy and warm common areas and the room air-conditioning wasn't particularly powerful as well, but still passable. Free LAN internet access is available in the room (bring your own LAN cable) but it would have been so much more nicer if there were free WI-FI instead. The majority of Melaka tourists are probably weekend trippers with their smartphones and tablets and not laptops.

The biggest annoyance with the hotel is the very slow check-ins and check-outs. There are many, many guests at this hotel and the volume and high weekend turnover rate probably is something the hotel is struggling to cope with. Having dedicated check-in and check-out counters might probably help ease the traffic a bit. Right now it feels like you're picking a line and queueing up to clear immigration.

Our two rooms weren't ready when we reached the hotel at 2.30pm and were asked to return at 3.30pm. At 3.30pm, only one room was ready but that wasn't so bad as that meant we could park our belongings in a room and not at the concierge. A few of the other reviews also mention this problem and you notice that the other hotel guests in line with you are also facing the same problem so this seems to be a regular problem.

This annoyance is compounded when you finally get your keycards and head to the lifts, of which there are a number but are all temperamental and slow, and usually have a horde of hotel guests waiting to use. Lift rides are mildly alarming with irregular lags and surges in speed, and a sensitive over-capacity alarm that needs exxagerated recalibrating by having many people exit the lift each time the alarm is triggered. Waiting for the lift is a confusing experience as well as the lift arrival chimes are loud and ring and echo through the different levels, meaning you will be turning around many times thinking the lift is here.

The breakfast was passable with a good variety of cuisine. Due to the high number of guests, the restaurant was full and the Grand Ballroom was used as an alternative breakfast venue with its own breakfast buffet spread. This wasn't unpleasant although having a Japanese anime blaring on screens all around the ballroom during breakfast is a strange choice. The restaurant is situated on the 11th floor and not the ground floor so that meant the lifts were also in great demand, resulting in guests having to spend more time waiting for and using the lifts.

If Hatten Hotel can work out its operational issues and the wonky lifts, this will be an exceptional place to stay in when you're in Melaka as their rooms are a huge plus point.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,146 reviews from our community

Traveler rating
    251
    610
    197
    51
    37
See reviews for
432
277
24
89
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (320)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Singapore, Singapore
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed April 7, 2013

We stayed for 1 night on a Saturday. The main selling point for the hotel is its location - just beside Makota Parade and Dataran Palawan where you can get easy access to old town white coffee and Mille crepe from nadeje. It is also a 10-15 mins walk to jonker but as you can cut through Palawan, it's not that hot in the humid weather. However, there are some things that can be improved. It was a cattle race to get into the lift in the morning and at check-out ...I must say that's a first in any hotel I have ever stayed in. The room was ok for the price but the towels were worn out/torn for such a new hotel. Shower also went hot/cold unexpectedly so beware. Breakfast was like a wedding banquet with strangers. We had some fried noodles and decided to make our way to more edible food.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KL
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 7, 2013

Pros : Good location, city center, nice pool, variety breakfast menu, large rooms with 2 lcd tvs.
Cons : no wifi, maxis receiver data plan also problem on15th floor, long wait for elevator, long queue check in /checkout, no carpet in lobby area

Room Tip: please choose swimming pool view.
See more room tips
  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
Top Contributor
59 reviews 59 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed April 4, 2013

stayed for 4 days 3 night with 2 rooms.

the stay was average. room is generally clean.

service is slightly below average. there was a day where both room were not made even though we have the "make room" indicators on. Were out since 0830 am and returned in the evening after dinner.


getting to the carpark from the hotel requires changing lifts and to make matter worse, the lifts seems to have some problems with the controls where it will randomly clear out floor selection.

overall, it is value for money.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 3, 2013

Was there for a night with family and friends. The check-in reception was such a pain as there were not many receptionist there to check us in. The decorations were indeed different and sparkly. The rooms were quite nice and comfy although I was expecting a bigger bathroom instead of a small one. The location of the hotel is strategic in the town. We were able to walk from place to place for food and entertainment. It was bout 20 minutes walk to Jonkers Street...The breakfast buffet was more than what i expected. Had all sorts of local breakfast including the basic nasi lemak and roti canai.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 31, 2013

Location wise, Hatten is among the best in Melaka. Walking distance to historical attractions (and it was the first time I heard of conservation tax being charged at the hotel).

Deluxe room is spacious but without bathtub. We've got the luxury of having 2 lcd tv in the same room.

Swimming pool is shaded most of the time, which make it a great spot to have fun with young kids.

Breakfast's quality is acceptable, but beware of long queue during school holiday. Waiting for hotel lift can be painful during peak period.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 29, 2013 via mobile

I loved the fact that the room was prim and proper and it was beautifully furnished. Simple but elegant. The breakfast buffet wasnt much but the variety satisfied my family's stomach. Even though it took them awhile to get our room ready and to check us in, they were apologetic about it. The ladies at the front desk were very polite.
However, do visit this hotel only during non-peak season. As a Singaporean, I realised that the close proximit Malacca is to Singapore means that I see my fellow people here. Something I wasnt expecting. I think you guys should make provisions for large amount of crowd.

Kudos for being patient and polite even though I knew you guys could hear large amounts of complains and moans. I wish I couldve shut the mouth of some impatient and ungrateful people.

Stayed December 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hatten Hotel Melaka? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hatten Hotel Melaka

Address: Hatten Square, Jalan Merdeka, Bandar Hilir, Melaka 75000, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 152 Hotels in Melaka
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hatten Hotel Melaka 4*
Number of rooms: 695
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Orbitz, Despegar.com, HotelTravel.com, Agoda, Asiatravel.com Holdings, Cheap Tickets, Odigeo, getaroom.com and Hotels.com so you can book your Hatten Hotel Melaka reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hatten Hotel Melaka, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.