Hatten Hotel is one of the newer Melaka hotels and it feels very modern and comfortable. It's in a good location right next to the Mahkota Parade and Dataran Pahlawan malls with Jonker Street a 20–30 minute walk away.
I stayed in a junior suite (twin) on the 21st floor and the room was definitely the best thing about the hotel, being spacious and well-equipped with all the modern comforts you could possibly need on your holiday (even a second flatscreen TV in case you and your roommate can't agree on what to watch). It's divided into the sleeping space, a small living room area that is the first space you enter, and a bathroom. Large windows let lots of natural light and the sea view was great too. Up on the 21st floor, the air-conditioning wasn't great in the stuffy and warm common areas and the room air-conditioning wasn't particularly powerful as well, but still passable. Free LAN internet access is available in the room (bring your own LAN cable) but it would have been so much more nicer if there were free WI-FI instead. The majority of Melaka tourists are probably weekend trippers with their smartphones and tablets and not laptops.
The biggest annoyance with the hotel is the very slow check-ins and check-outs. There are many, many guests at this hotel and the volume and high weekend turnover rate probably is something the hotel is struggling to cope with. Having dedicated check-in and check-out counters might probably help ease the traffic a bit. Right now it feels like you're picking a line and queueing up to clear immigration.
Our two rooms weren't ready when we reached the hotel at 2.30pm and were asked to return at 3.30pm. At 3.30pm, only one room was ready but that wasn't so bad as that meant we could park our belongings in a room and not at the concierge. A few of the other reviews also mention this problem and you notice that the other hotel guests in line with you are also facing the same problem so this seems to be a regular problem.
This annoyance is compounded when you finally get your keycards and head to the lifts, of which there are a number but are all temperamental and slow, and usually have a horde of hotel guests waiting to use. Lift rides are mildly alarming with irregular lags and surges in speed, and a sensitive over-capacity alarm that needs exxagerated recalibrating by having many people exit the lift each time the alarm is triggered. Waiting for the lift is a confusing experience as well as the lift arrival chimes are loud and ring and echo through the different levels, meaning you will be turning around many times thinking the lift is here.
The breakfast was passable with a good variety of cuisine. Due to the high number of guests, the restaurant was full and the Grand Ballroom was used as an alternative breakfast venue with its own breakfast buffet spread. This wasn't unpleasant although having a Japanese anime blaring on screens all around the ballroom during breakfast is a strange choice. The restaurant is situated on the 11th floor and not the ground floor so that meant the lifts were also in great demand, resulting in guests having to spend more time waiting for and using the lifts.
If Hatten Hotel can work out its operational issues and the wonky lifts, this will be an exceptional place to stay in when you're in Melaka as their rooms are a huge plus point.
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