This is a new hotel which is in their soft-opening stage with only a few levels of their rooms available. We decided to veer from our usual stay at Holiday Inn and try out this place. Check in was swift at 1pm, our room was ready - we overheard the couple before us in the check-in queue had to wait till 3pm as their room was not ready. The room was nice albeit with a plastic / latex smell on the sheets and there are 2 LCD tvs - 1 of which had a grainy quality.
Housekeeping could definitely do better:
1. There was only half a roll of toilet paper when we first got into the room - had to ask for another roll.
2. As we stayed for 2 nights, the cotton buds and shower cap were not replenished during the housekeeping on the 2nd day.
3. After the housekeeping, we realised they took our used towels without replacing fresh ones for us - had to call housekeeping.
There was no internet cable in the room, we then called housekeeping for a set but they only came after we called twice - citing the reason that they were busy and couldn't come up. That was ok, we weren't in a hurry to use the internet.
We had wanted to order room service but they called us back a while after we've placed our order and said 2 of the 3 items we wanted were sold out - fried noodles and satay. It was quite unbelievable that a hotel can run out of noodles but anyways we canceled our room service order and decided to eat out.
Breakfast spread was excellent - one of the best I've had for a while. Love that they have fruits (mainly red and green apples) at the front desk everyday.
As we travel to Melaka pretty often for short getaways, we tend to laze in the hotel room watching the movie channel all day. This was good enough for us. We'll be back for sure - at least within their promotional price period.
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