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“Decent location,good room,service can be better” 4 of 5 stars
Review of Wana Riverside Hotel

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Wana Riverside Hotel
3.0 of 5 Hotel   |   No.2, Jalan Munshi Abdullah, Melaka 75100, Malaysia   |  
Hotel amenities
Ranked #55 of 152 Hotels in Melaka
Bengaluru (Bangalore), India
Top Contributor
99 reviews 99 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
58 helpful votes 58 helpful votes
“Decent location,good room,service can be better”
4 of 5 stars Reviewed April 4, 2013

The hotel is located 10 minutes walk along the riverside to christchurch. From here, all tourist attractions are closeby. Except for one dead cockroach, the room was excellent. Shower area is slightly cramped. Toiletries were provided.The ac made noise without seeming to work initially but later became quiet and was working fine after some time.The paintwork in the hallway area of the 8th floor was peeling off and didnt give a good initial impression. We specifically booked two non-smoking rooms but were given only one(we checked in at 2 am) which was disappointing. I would expect them to be allocated as i had paid in advance and my check-in time shouldnt make a difference. breakfast was fairly good. one of the lockers was locked and no one was sent to fix it.we availed their travel services for our transfer to KL. Little on the expensive side but assured service(timely, friendly and helpful).

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWWanaRiverside, General Manager at Wana Riverside Hotel, responded to this review, April 11, 2013
Dear Guest,

Thank you very much for taking the time to give us your comments about your stay with us recently.

It is with this constructive feedback that we are able to improve our services and facilities for our guests.

We look forward to welcoming you again to BEST WESTERN Wana Riverside Hotel, Melaka on your next visit here.

Thank you and best regards

Ravi Firdaus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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189 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 1, 2013 via mobile

The condition of the room was so unpleasant.the curtain in 1of the room was not hung properly.bed lining was not properly placed.the fridge was not working tat well.even the safebox in the room was locked.How am i supposed to place my valueable if it is lock.some room uses old tv set while some rooms use flat screen tv.can it be standardise in all room to use flat screen tv?now im like 50/50 to come back...

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWWanaRiverside, General Manager at Wana Riverside Hotel, responded to this review, April 11, 2013
Dear Guest,

Thank you very much for taking the time to write about your stay with us recently.

We have taken note of your concern and will be looking at making the necessary improvements in due time.

Thank you and best regards

Ravi Firdaus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johor Bahru, Malaysia
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 29, 2013

The hotel along the Malacca riveside. It's nice during the evening and convenience access to the nearby happening places. There are 3 schedules of the river cruise by the hotel jetty, Great!
Room was clean and quiet, we stayed at the 7th floor with the river view. Marvelous view of Malacca town from the room!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWWanaRiverside, General Manager at Wana Riverside Hotel, responded to this review, April 11, 2013
Dear Sir,

Thank you for taking the time to write a comment about your stay with us recently.

I am glad to note that you had a pleasant and enjoyable stay with us.

I look forward to welcoming you and your family again to BEST WESTERN Wana Riverside Hotel, Melaka on your next trip here.

Thank you and best regards

Ravi Firdaus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 20, 2013

Stayed here for 2 nights with family in 2 rooms.

Good points
- Just 10-15min walk to Jonker along the Malacca River (across 2nd bridge) -> scenic view too with mural paintings on buildings that line the River
- Clean and spacious rooms
- Some breakfast items are changed daily
- Cheap local supermarket within walking distance from hotel and another across 1st bridge
- Food stalls line the street opposite the car park at night - but we didn't get to try them but they look crowded with locals
- Short walk to Madam Kings dept store (and the yummy-and-not-to-be-missed non-halal Popiah stall outside Mdm Kings!)
- Musical fountain just at entrance of hotel car park..nice open space area to enjoy the night view for free
- Safe, ironing board, hairdryer provided in rooms

Areas to improve
- Poor maintenance of room - we had leaking ceiling just outside the toilet of one of the rooms and another room, door could be opened from outside though it was locked (faulty lock)
-Inconsistency of room key vs sensor card - card is also used for power supply (modern vs traditional)
- No one to find table for guests at breakfast - find your own table and guess if it has been taken. Avoid early breakfast if there're school groups else be prepared to wait longer for food to be replenished.
- no bedroom slippers provided -> BYO if you don't like stepping on carpeted floor

Other comments
- It seems like this is the hotel of choice for school trips for overseas students -> we met 2 big groups on the days we were there. So, book early during school holidays season to avoid disappointment.

Room Tip: - Avoid top floor (9th floor) especially on hot days - air conditioner takes a long time to cool dow...
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWWanaRiverside, General Manager at Wana Riverside Hotel, responded to this review, March 25, 2013
Dear Guest,

Thank you very much for givig us your feedback on your stay with us recently.

Thank you for highlighting both our good and not so so good points during your stay here. The school holidays for both Malaysia and Singapore is when the groups travel and stay with us.
As for the room defects, we are in the process of repairing these issues. As for the locksets issue, we are in the process of sourcing for a new vendor and will be chaing all the locksets in due course.

We do hope you will consider us again for your stay on your next visit to Melaka.

Thank you and best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SOUTHAMPTON
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 9, 2013

Stayed here dec 2012 whilst on our 5 month trip away, lovely hotel in a great location on the river and only a 10 minute walk to the centre of Melaka. The one big complaint is that we were on the highest floor that was open and the floor above had building work taking place all through the night. After complaining many times to reception via the phone they assured us there was no work being done, however at 2 in the morning we had enough so we took the lift up to the next floor to see a hallway door that was locked and the workmen making noise behind it. In the morning we told the receptionist we were not happy but we had already paid for the room and he assured us that the manager would contact us by e-mail and the money would be refunded but after 2 months now it still has not been returned to our account and we have heard nothing from the manager. So our advice is make sure you are on a lower floor and you will then love this hotel.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 8, 2013

Checkin was smooth (booked through Agoda). Nice, clean rooms, and the hotel is located just outside Chinatown and Jonker Street (about 10 minute walk). Breakfast was good, so was the free wifi.No shuttle to and from Melaka Central, but the folks in the reception helped arrange a metered cab. There is a "Heritage Tax" in addition to what you've already paid, which you are made aware of on check out :)

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWWanaRiverside, General Manager at Wana Riverside Hotel, responded to this review, March 25, 2013
Dear Mr. Sanjay,

Thank you very much for taking the time to write about your stay with us recently.

I am pleased to note that you had a pleasant and enjoyable stay with us.

We look forward to welcoming you again to BEST WESTERn Wana Riverside Hotel, Melaka soon.

Thank you and best regards

Ravi Firdaus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 4, 2013

Well priced, large rooms with a view. Utilitarian, but what one would expect for the price. Has everything needed. On the river so you can walk along peacefully and not overwhelmed by traffic noise and unrelenting heat.

Room Tip: Facing east is best, but 1/2 rooms do. So you might be challenged. Definitely choose a higher room...
See more room tips
  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWWanaRiverside, General Manager at Wana Riverside Hotel, responded to this review, March 15, 2013
Dear Sir,

Thank you ver much for taking the time to give us your valuable feedback on your stay with us recently.

My team and I are pleased that you enjoyed your stay with us.

Please do come back soon and we look forward to welcoming you back to BEST WESTERN Wana Riverside Hotel Melaka

Thank you and best regards

Ravi Firdaus, Mr.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wana Riverside Hotel

Address: No.2, Jalan Munshi Abdullah, Melaka 75100, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Hotel Style:
Ranked #55 of 152 Hotels in Melaka
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wana Riverside Hotel 3*
Number of rooms: 170
Official Description (provided by the hotel):
The Wana Riverside Hotel is centrally located by the Melaka River in the heart of the UNESCO World Heritage Site, a title bestowed in July 2008. Rich in history, culture and diverse cuisine, Melaka which dates back to the 1400's, is a melting pot of Malay, Chinese, Indian and European influences that reflects the essence of modern Malaysia. Melaka is truly unique in what it has to offer and whether it is for business or pleasure, the Wana Riverside Hotel is central to an enjoyable stay. ... more   less 
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