I had one night staycation in Marvelux 2 weeks back. Booking I made was through booking.com
The minute I arrived at the Front Desk, only then I realized that the booking I made was a day earlier, which I will be flagged as a No Show for the night. I overlooked.
But Marvelux Hotel Malacca, Front Office Executive named, Mr. Celestine Suren Anthony, assured me that I will not be charged for No Show last night and my reservation was reinstate for the day I arrived, which is the day after my actual reservation.
I would like to thank the gentleman for his kind understanding and I want him to know after my long journey to get to my destination, it was all worth it.
Though i must say, my room given was not that clean and the condition of the duvet was bad, it has a bad stench. After all, room that was not clean enough can be thorough cleaned, duvet can be changed but the excellent service provided, most definitely cannot be copied!
Thank you, Suren!
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