Can you believe it?? A 4 star hotel having cockroach in the room! Well, this is not what I expected from such a famous hotel and is part of Avillion group.
I booked your hotel room through Asiaroom.com and found the rates very reasonable. Secondly, I've been to Melaka many times and saw your hotel building, which really interest me to come & stay over. So last weekend on 10 May 2014, my colleagues invited me & my husband for her wedding reception in Melaka, so we thought of staying overnight in Melaka after the wedding dinner. The first hotel comes to my mind is your hotel. Anyway, after our arrival for check in, your front office staff was also quite blur. She wanted me to pay for the room charges, whereas Asiaroom.com already charged me in advance. Luckily you have another not so blur staff tell the blur staff don't need to charge me. Otherwise she "putih-putih" charged me and I'll be very angry at the point of time.
So when I reach room 1309, it seems normal. However your bed sheets was torn with a hole, and you guys use it again for guest room. Looks very unprofessional of a 4 Star hotel, either your housekeeping staff not well trained, or your management not keen to check. The bathroom is not well maintained, there are stained on the toilet seats, green algae on the ceiling and the bathtub have cracking sounds! Ewwww, is very disgusting! And then there was no hair dryer in the room, till I have to call your housekeeping staff to bring over. But that not stop there, your housekeeping staff came into the room to inspect, as it I was lying to them, only to find that the hair dryer was really not there, they went out again and send me at second round. Duh!! And you know what, I was thinking whether is it I booked through Asiaroom.com at a discounted rate, therefore I get dirty and low maintenance room!
Now the heights was when I woke up in the morning, I found a dead cockroach lying on the floor! How can this happened?? I had never stayed in any hotel that have cockroaches, not even in 3 Star hotel! And this is Avillion my goodness! It really freaks me out because I'm phobia to cockroaches. I called to your housekeeping and complained, they just send a staff to pick up the dead bug and spray some insecticides. That's it!
I demand an explanation from your hotel management. Not just a simple apology and you can get away with it as I saw a lot of your comments to other travelers. I will send the picture to your hotel official email soon!
- Official Description (provided by the hotel):
- Avillion Legacy Melaka is a luxurious 235-room boutique hotel in Melaka offering fast and efficient Melaka hotel booking. Inspired by the city's colonial history, the hotel's architecture is further complemented by its elegant interiors, including an impressive glass dome lobby and classic Roman pillars. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Travelocity, Booking.com, Asiatravel.com Holdings, Odigeo, HotelTravel.com, Agoda and Hotels.com so you can book your Avillion Legacy Melaka reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Avillion Legacy Melaka Hotel Melaka