I had a hell of a time at ANHC. Could not sleep at night or rest during the day. The clinic has a main road in front of it, a noisy restaurant at the very side, barking dogs around it during the night. Also - low hygiene standards and rather inexperienced staff (half under 20) giving treatments. The clinic prefers drop in clients (tourists for one oil massage) to resident patients who come serious treatments.
If you choose to visit, do not pay full sum in advance or upon check in. If you do, you will not have any power to complain, should you not like your stay.
I left after 6 stressful days and sleepless nights (due to the noise), did not get 50% of my money back. After that I spent a week in another clinic nearby (Devaaya) and had a wonderful experience.
I will describe my experience in detail, so that those who are considering attending the clinic, will have more information to assist them in their decision.
There were really two primary reasons why I left:
- the never stopping noise (day and night) and
- the attitude of the administration, particularly of dr. Sunita.
Daytime noise was not so bad, unless your room was facing the big road. My room faced the neighboring (30 m) restaurant. It was difficult to try to fall asleep, since the noise of cutlery and dishes together with the voices of staff and customers arrived effortlessly at my bedside.
The worst was the nighttime. For seven straight nights I was unable to get rest because of the stray dogs’ barking, that was extremely loud. During the worst night it lasted from midnight to five in the morning. It was a real torture – you are woken up, then you fearfully fall asleep and then as soon as you dose off, you are woken up again. Five hours in a row.
Dr. Sunita’s (the day to day chief) reaction was pretty indifferent at first (“There is nothing we can do about it”). Since I would not let go, she also became more militant. Her story was that the barking has just started, that the dogs were in heat and that it will be over soon. (NB! I am sure that they will post a reply to my review with something like this. Up to you to believe or not. There was a client who had been there for six weeks, who overheard our conversation and later told me that the nightly barking had been going on all the time she was there.)
I made an effort calm myself down and quite successfully so - up to the 6th day. After another night of no sleep, I was resting in my room after the morning treatment. Around noon I heard a tremendous noise outside my door. It was a sound of a mixer making masala – 10 meters from my door. When the lady making it told me that it will go on for an hour, I had it. I invited Sunita to witness the situation and she got very annoyed and told me off. That is when I went online, found Devaaya, travelled there to check it out and decided to leave ANHC.
More practical information on the clinic.
1) The infrastructure is old and run down. For a positive person in a good mood, it would look quaint and rustic.
2) The food is OK, but it is often lukewarm or even cold.
3) The doctors are fine and competent (I was consulting with dr Sonali and dr Joy). They have a 30 min meeting with patients every other day.
4) The treatment staff is mostly nice, but young (17-22) and inexperienced. They have 70 people working in pairs during high season. Out of a 40 euro fee that a client pays to the clinic, the two therapists receive in form of the salary 1 euro each for their work. They have no time off, working 7 days a week. When I asked Sunita about it, she said that they have to survive the off season.
5) The clinic prefers drop-in clients to in-house clients. That is why they push in-house people to 8.am slot, explaining it with doshas and time of the day. Most drop-in clients would not come in at 8 a.m.
6) The hygiene is questionable, at best. The towels used to dry patients seem to be (mostly) unwashed and not even fully dried.
7) They use the same massage oil on the same patients during one day.
8) The money thing. Even though dr Sunita promised to refund my money the day before my departure, it did not quite work out well. The day of my departure, she suddenly “got sick” and did not appear in the clinic. I contacted the real boss, mr Bruno over the phone, who was not willing to refund at first. (Saying that Sunita had no authority to promise me a refund, that they have no cash for a refund etc.). Then he explained me their 50% cancellation fee policy and finally after I insisted, he instructed an employee to give me half the cash of what I’d paid.
I stayed another week at a nearby Devaaya resort (devaaya.com) and had a divine experience. For merely 20% more money, one gets 500% better value.
If you own or manage Ayurvedic Natural Health Centre, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.