We booked this hotel as part of a flights plus hotel deal with makemytrip. The pictures online looked promising and to be honest the property itself is good. What is really bad is the service. From the moment we arrived we have had different members of staff tell us different things. On the first night we were promised that our room would be changed the next day as we were not happy with the AC that was not working well. The next morning another guy at the reception told us that they would change the room in a few hours as they expected check outs. He told us to go enjoy our day out and someone would call us and we would have a new room to sleep in that night with a functional AC. We did not receive any call and when we returned to the reception in the evening the Duty Manager refused to change the room saying he didn't have any rooms. Basically they had check outs but then checked other people in and conveniently forgot about us. He did send someone to fix the AC though which was ok for the last two nights. However again today the AC stopped and the handyman had to be called again. We are spending five nights here unfortunately only because we paid in advance via makemytrip. For a beautiful hotel that claims to have hosted Bollywood celebrities the service is unbelievably lousy and the staff indifferent. From housekeeping barging in to our room while we were asleep to ignoring our request to clean our room, we have experienced everything that makes a stay disappointing. My verdict is that they do not care because they probably have a lot of bookings due to the makemytrip deals and they get paid in advance. We are looking forward to finishing our last days here and hoping that the AC will work again tomorrow without us having to call someone to fix it. We would definitely not recommend this hotel- you can surely find something way better in the same price range with better service.
- Official Description (provided by the hotel):
- Situated in North Goa Postcode 16 - the heart of the energetic, youthful and vibrant scene of all that is Goa, North 16 | GOA is one of the first five-star resorts to open in the area. ... more less
- Reservation Options:
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- Also Known As:
- North 16 Goa Calangute