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“Crappy hotel - avoid!” 1 of 5 stars
Review of The Golden Palms Hotels and Spa

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The Golden Palms Hotels and Spa
3.5 of 5 Small Hotel   |   Opp Saldhana Kiran Appartments | 2/250, B Naika Vaddo, Calangute, India   |  
Hotel amenities
Ranked #56 of 118 Calangute B&B and Inns
Mumbai (Bombay), India
1 review
6 helpful votes 6 helpful votes
“Crappy hotel - avoid!”
1 of 5 stars Reviewed December 20, 2013

We were staying at the hotel for a shoot and found the hotel below average. There is a layer of dust everywhere - right from the reception to the elevator and all the corridors. The wifi never worked - not in the lobby, not in the rooms. Hot water in the shower was a matter of chance. The upstair corridors and steps seemed like they haven't been cleaned since the hotel opened up. The restaurant staff was not trained and the if a foreign person( I was with a team of British filmmakers) was speaking to them, they had no clue of what was being asked for. My room was okay but it seemed that it wasn't cleaned before I was checked in. There were someone's dirty clothes lying in the closet. For a hotel that is just a year and a half old, it was already showing signs of shutting down. The only people who seemed to be staying there were honeymooners looking for a cheap stay. Every complain to the staff was met with a expression that said, "I would like to help you but I really don't know how to..". For a hotel that is nowhere near the beach - it surely is high-priced. My advise - look for cheaper options near the beach - at least you know what you are getting for that price. My advise to the hotel management - pull up your socks and hire more maintenance staff ( or shut the hotel down soon!). We were filming a travel show for BBC and this hotel definitely won't make it to our programme!

  • Stayed December 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apartments_13, General Manager at The Golden Palms Hotels and Spa, responded to this review, March 17, 2014
Dear Mr. Amit,
Greetings from The Golden Palms Hotel & Spa, Calangute, Goa!!!

Thank you for sharing your review here on Trip Advisor about your recent stay with us.

Its good to know you liked our property on the website and done your bookings with us at the same time feeling sorry to know that you have not enjoyed your stay with us. We have taken your feedback on a positive note on the house keeping services provided. Food taste is very much prepared on likings of a mix cultured guests, still we always try and make all our guests satisfied to their taste buds and palate. Our location being an advantage to the closet places like the Calangute market, Calangute beach, baga beach & many more places at your easy accessibility.

We shall certainly get the shortcomings streamlined and better to give all our patrons a good experience.

Entire team at The Golden Palms Hotel & spa always strive to do the best, keeping honest and positive attitude towards our services and the patrons like you.

Do visit us on Facebook and be updated on activities, offers and events planned at “The Golden Palms Hotel & spa”
We are looking forward to see you at The Golden Palms Hotel & spa next year again & to give you even better hospitality experience.

We were honored by you and your guests at The Golden Palms Hotel & Spa, and assure you of a truly enjoyable stay and the best of our services at all times.

Should you require any assistance please feel free to contact any of us.

Thanking You, With Regards

Sanjeev. R. Patil
Assistant General Manager
Email: resv.cal@goldenpalmshotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

38 people have reviewed this hotel

Traveler rating
    3
    16
    11
    4
    4
See reviews for
16
7
Solo
0
1
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Bhopal, India
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 14, 2013

It was a wonderful hotel with a very cooperative staff...........beautiful rooms...nd goaaaa we just loved it . I reccomend this hotel for their clean and hygeinic rooms and a WONDERFUL KITCHENETTE for holiday cooking.

Room Tip: always try 2 bedroom villa for 4 adults n more.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apartments_13, General Manager at The Golden Palms Hotels and Spa, responded to this review, March 17, 2014
Dear Mr. Nike,
Greetings from The Golden Palms Hotel & Spa, Calangute, Goa!!!

Thank you for sharing your review here on Trip Advisor about your recent stay with us.
I am sure you are already missing your wonderful Goa Holidays & back home in Bhopal.

Its an absolute pleasure to know you liked our hospitality and also enjoyed our resort, our facilities and the location. Entire team at The Golden Palms Hotel & Spa, Calangute always strive to the best, keeping guest needs and caring attitude towards our services and the patrons like you.

Do visit us on Facebook and be updated on activities, offers and events planned at “The Golden Palms Hotel & spa”
We are looking forward to see you at The Golden Palms Hotel & spa next year again & to give you even better hospitality experience.

We were honored by you and your guests at The Golden Palms Hotel & Spa, and assure you of a truly enjoyable stay and the best of our services at all times.

Should you require any assistance please feel free to contact any of us.

Thanking You, With Regards

Sanjeev. R. Patil
Assistant General Manager
Email: resv.cal@goldenpalmshotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 14, 2013 via mobile

Good hotel with all required facilities. Food was excellent and kind and caring staff. The AGM Mr.Patil was always ther for us. All other executive staff was also cooperative. I definitely recommend this hotel

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apartments_13, General Manager at The Golden Palms Hotels and Spa, responded to this review, March 18, 2014
Dear Dr. Prasad,
Greetings from The Golden Palms Hotel & Spa, Calangute, Goa!!!

Thank you for sharing your review here on Trip Advisor about your recent stay with us.
Its an absolute pleasure to know you liked our hospitality, services & the location as the main advantage.

Thank you once again to share your appetite satisfaction on the delicacies had with us.

Entire team at The Golden Palms Hotel & Spa, Calangute always strive to the best, keeping guest needs and caring attitude towards our services and the patrons like you.

Do visit us on Facebook and be updated on activities, offers and events planned at “The Golden Palms Hotel & spa”
We are looking forward to see you at The Golden Palms Hotel & spa next year again & to give you even better hospitality experience.

We were honored by you and your guests at The Golden Palms Hotel & Spa, and assure you of a truly enjoyable stay and the best of our services at all times.

Should you require any assistance please feel free to contact any of us.

Thanking You, With Regards

Sanjeev. R. Patil
Assistant General Manager
Email: resv.cal@goldenpalmshotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 11, 2013

Hotel is average place to stay, definitely not worth for money you pay. This does not fit to the standard of Golden Palms Resorts if you have seen at other places. Don't go with Brand Name. Rooms are clean and very big but there are no amenities in Hotel. Swimming Pool is very small and not clean enough to swim.

Hotel Food is average, I will say Breakfast is good but lunch and dinner are average. There is no 24x7 room service. The attached Travel services to Hotel are not good. I will advise do not rent a car from Hotel attached agent.

The good part is Staff , Staff is very nicely behaved and quick service expected.

  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apartments_13, General Manager at The Golden Palms Hotels and Spa, responded to this review, March 18, 2014
Dear Guests,
Greetings from The Golden Palms Hotel & Spa, Calangute, Goa!!!

Thank you for sharing your review here on Trip Advisor about your recent stay with us.
Its an absolute pleasure to know you liked our hospitality, services & the location.

We would like to share that this brand of Golden Palms is into a product of apartment rooms. We have noted your suggestion on our swimming pool and hence widening it your satisfaction on your next visit. Your feedback on the likings of the food is enrolled to our master chef’s. The menu is designed keeping all patrons visiting us.

Entire team at The Golden Palms Hotel & Spa, Calangute always strive to the best, keeping guest needs and caring attitude towards our services and the patrons like you & thank you for this appreciation.

Do visit us on Facebook and be updated on activities, offers and events planned at “The Golden Palms Hotel & spa”
We are looking forward to see you at The Golden Palms Hotel & spa next year again & to give you even better hospitality experience.

We were honored by you and your guests at The Golden Palms Hotel & Spa, and assure you of a truly enjoyable stay and the best of our services at all times.

Should you require any assistance please feel free to contact any of us.

Thanking You, With Regards

Sanjeev. R. Patil
Assistant General Manager
Email: resv.cal@goldenpalmshotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 10, 2013

We had a good and comfortable stay at Golden Palms , we were there for 03 nights stay and enjoyed every moment of our stay .The beach is close to the resort just 10 minutes distance , the rooms were spacious and cozy , the food was also good.Over all a memorable and comfortable stay

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apartments_13, General Manager at The Golden Palms Hotels and Spa, responded to this review, March 18, 2014
Dear Mr. Sarath,
Greetings from The Golden Palms Hotel & Spa, Calangute, Goa!!!

Thank you for sharing your review here on Trip Advisor about your recent stay with us.
Its an absolute pleasure to know you liked our hospitality, services & the location as the main advantage.

Your feedback on the likings of the food is topped a hat on our master chef’s. Entire team at The Golden Palms Hotel & Spa, Calangute always strive to the best, keeping guest needs and caring attitude towards our services and the patrons like you & thank you for this appreciation.

Do visit us on Facebook and be updated on activities, offers and events planned at “The Golden Palms Hotel & spa”
We are looking forward to see you at The Golden Palms Hotel & spa next year again & to give you even better hospitality experience.

We were honored by you and your guests at The Golden Palms Hotel & Spa, and assure you of a truly enjoyable stay and the best of our services at all times.

Should you require any assistance please feel free to contact any of us.

Thanking You, With Regards

Sanjeev. R. Patil
Assistant General Manager
Email: resv.cal@goldenpalmshotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raipur, India
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 30, 2013

Good Property to stay in GOA very nice location,large room with Balcony, Very helpful staff
Very good property for couple and family,Memorable Experience. This Property good for whom wanted a good peace holiday with partner, please avoid if u want big swimming pool and other creativity, poll is available but very small near to prime beaches of GOA and the big advantage is near to Baga beach, not in crowded area

Room Tip: For Couple And Family Better to choose room in Second floor
See more room tips
  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apartments_13, General Manager at The Golden Palms Hotels and Spa, responded to this review, March 18, 2014
Dear Mr. Shailesh,
Greetings from The Golden Palms Hotel & Spa, Calangute, Goa!!!

Thank you for sharing your review here on Trip Advisor about your recent stay with us.
Its an absolute pleasure to know you liked our hospitality, services & the location as the main advantage.

Your feedback on the increase in the swimming pool size in taken care and yes we are widening the pool for your satisfaction.

Entire team at The Golden Palms Hotel & Spa, Calangute always strive to the best, keeping guest needs and caring attitude towards our services and the patrons like you & thank you for this appreciation.

Do visit us on Facebook and be updated on activities, offers and events planned at “The Golden Palms Hotel & spa”
We are looking forward to see you at The Golden Palms Hotel & spa next year again & to give you even better hospitality experience.

We were honored by you and your guests at The Golden Palms Hotel & Spa, and assure you of a truly enjoyable stay and the best of our services at all times.

Should you require any assistance please feel free to contact any of us.

Thanking You, With Regards

Sanjeev. R. Patil
Assistant General Manager
Email: resv.cal@goldenpalmshotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, India
1 review
2 of 5 stars Reviewed November 29, 2013

Over all experience was a bit disappointing. Rooms very preety good but leaving that all other things very very poor and not at all maintained properly. The biggest disappointment was the recreation facilities and the pool (It would be waste of time to even mention about it). Visit if u are only looking for a spacious room.

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apartments_13, General Manager at The Golden Palms Hotels and Spa, responded to this review, March 18, 2014
Dear Mr. Ashish,
Greetings from The Golden Palms Hotel & Spa, Calangute, Goa!!!

Thank you for sharing your review here on Trip Advisor about your recent stay with us.
Its an absolute pleasure to know you liked our hospitality, services & the location. Thank you for complementing on the spacious rooms.

Your feedback on the recreation facilities has been actioned. We now have a Table tennis game, basket ball game, carom, chess, dart & billiards. The increase in the swimming pool size in taken care and yes we are widening the pool for your satisfaction.

Entire team at The Golden Palms Hotel & Spa, Calangute always strive to the best, keeping guest needs and caring attitude towards our services and the patrons like you.

Do visit us on Facebook and be updated on activities, offers and events planned at “The Golden Palms Hotel & spa”
We are looking forward to see you at The Golden Palms Hotel & spa next year again & to give you even better hospitality experience.

We were honored by you and your guests at The Golden Palms Hotel & Spa, and assure you of a truly enjoyable stay and the best of our services at all times.

Should you require any assistance please feel free to contact any of us.

Thanking You, With Regards

Sanjeev. R. Patil
Assistant General Manager
Email: resv.cal@goldenpalmshotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Golden Palms Hotels and Spa

Address: Opp Saldhana Kiran Appartments | 2/250, B Naika Vaddo, Calangute, India
Location: India > Goa > Calangute
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #56 of 118 B&Bs / Inns in Calangute
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Golden Palms Hotels and Spa 3.5*
Official Description (provided by the hotel):
The Golden Palms, Hotel & Spa, Calangute, Goa is located in the most happening belt of North Goa, surrounded by lush green hills and just 1.5 km away from the famous Calangute beach, Our Specially designed apartment Hotel is perfect for families, bachelors, getogethers couples, Private kitchen cooking for college students, calm, relaxing yet fun and exciting hotel to reach all happening places around. A door step away from a night life, markets, beaches, malls and restaurants you desire to be in.Come, play at our all night pool table lounge, rejuvenate at the in-house Spa or Cool yourselves into our swimming pool while play basketball too. LOCATION: Dabolim Airport - 40 kilometers, Tivim Railway Station - 15 kilometers, Karmali Railway Station – 20 kilometers, town of Panjim - 12 kilometers, Calangute market - 500 meters, Calangute Beach – 1.5 kilometersHealth & FitnessGym: The fitness gym is open to guests with well equipped machinery promising a complete work out & games around you also to keep you energetic. Spa: The hotel has a fully equipped Spa with well trained staff to give you the strength & peace of mind you desire.Local Attractions: Local Sightseeing, North & South Goa - Fort Aguada, beaches, temples, Old Goa churches, dolphin trips, trip to islands, shopping, Anjuna flee market – Wednesdays (seasonal), Night Market – Saturdays & water sport activities (seasonal), Tour of Panjim, Dona Paula with a boat cruise on the river Mandovi, Local pubs and Night Club reservations, Casinos Entry.Facilities: Doctor on call, Free Wifi internet connectivity in all the rooms, All major credit cards are accepted, Taxi on Call., Foreign exchange, Baby sitting facilities (prior notice 24hrs), Air tickets.Security: CCTV security cameras, hand-held metal detectors deployed at all entry and exit points. 24-hour Security at hotel.ABOUT US: The Golden Palms, Hotel & Spa a group of Luxury hotels in India which leads you to luxury & partying. As known our brand is growing with many other resorts all over india. We originated as Pearls Oceanique Resort in December 2007 & rebranded as The Golden Palms, Hotel & Spa in August 2012. Our chain now has brands in Colva beach goa, Calangute beach goa, Bangalore, Himachal, Mussoorie, Chandigarh, Delhi to bring an experience of luxury living to all guests around the world. We would be honored to have you and your guests at The golden palms, Hotel & spa, and assure you of a truly enjoyable stay and the best of our services at all times. ... more   less 
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Also Known As:
The Golden Palms Hotels And Spa Goa/Calangute

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