they say 74% of the people do not sleep well when at a hotel . well, casa severina proved that , that stays a notion. lemme start with the location of the hotel- best placed. we did not have any trouble finding it. all knows St. Anthony's Chapel but i suggest that the hotel have a sign board on the road side next to the chapel to make things easier.
The check in was not so smooth. the lady at the reception did not bother to even say hello when we came in as she was busy on the phone for almost 15 min , during the time which we received face wipes nd a welcome drink. she reminded me ,after her long chat on the phone ,that we did a mistake coming in too early and that we will have to wait to check in. ( check in at 1pm, we came in at 11.30). she took our id cards and left it on the xerox copy machine and even we for got to take it back. thankfully when we got back later it was still there and she took the xerox then and gave a sheepish smile. Rest of the staff was just great ( friendly and very helpful).
while waiting , Mr. Johnson , came in to greet us. he was very particular that we had a good stay and he made sure he would do his best to help us. he got us the room as fast as he could and thoroughly apologized since we had to wait. he is the best person to ask if you want to know the places around.
now the room ( pool facing , ground floor) was quite nice. huge enough, nice and comfortable bed ( had a gr8 sleep) and like the site says, colonial style archi, yellow lights all around with the switches spread here and there. bathroom was clean and spacious. had a small prob with hot water on the second day but was rectified immediately. there is a balcony that faces the pool .
the complimentary breakfast, i must say, need a huge overhaul. very less choice and the not really on the tastier side.
all the happening places are very near from the hotel premises.
overall i must say its a great place to stay but i wish there were more managers like Mr. Johnson around. Thanks to you and you team.
try and get a room on the first floor, pool facing
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Sir / Madam,
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We THANK YOU for taking the time, to write a review. Glad to know that you were pleased with the location, structure, rooms, facilities and the resort in general; noted your observations and have taken required action
Thanks for choosing resort Casa Severina, for your holiday in Goa; sincerely anticipate welcoming you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.