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“Decent experience at RGB - Monterio” 4 of 5 stars
Review of Royal Monterio

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Royal Monterio
3.5 of 5 Resort   |   Arpora-Baga Road, Calangute 403 518, India   |  
Hotel amenities
Ranked #37 of 100 Hotels in Calangute
Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Decent experience at RGB - Monterio”
4 of 5 stars Reviewed December 27, 2013

We had got this resort from DAE Live. The check in experience was a quick. The rooms we had selected were studio rooms.

The rooms were very clean and well maintained.
The kitchenette was well equipped.
The in-room dining was a problem since our room was at the far end of the resort and on the top floor (without a lift). Any food ordered in the room used to get cold.
Swimming Pool was well maintained and the jacuzzi was nice.
The cafe was not great. The food (veg) was expensive and was not great in taste. Was just OK. Instead we used to end up having outside of the hotel most of the times.
The children activities were just for name sake. Nothing interesting at all.

I have heard RGB - Haathi Mahal is a nice one. Will plan to go there next time.

Room Tip: Don't choose rooms which are on the far end. You have to climb a lot of stairs since some buildi...
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGBCMonterio, General Manager at Royal Monterio, responded to this review, December 28, 2013
Thanks for the lovely comments and for appreciating the resort. I am sure the staff moral will get a boost with your appreciation and they will work with more zeal.

We have started working on the concerns you have shown. Thanks for the feedback.

We look forward for your next visit. You can contact me on kamran@royalperspective.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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155 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Russian first
  • Any
English first
gurgaon
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 13, 2013

The best part about this place is the location, close to all places with action, beaches ( baga , Anjuna , Calungate, Candolim ) you can actually walk to Baga Beach, night clubs ( Titos ), some great restaurants, tour operators, car and bike rentals. The place in itself is nice and clean, helpful staff, a well stocked in house grocery store. The problems however are such that the management can do little about. Firstly the entire place is on a steep incline and on top of that if you unlucky to get an apartment on the third floor like I did, then you have to seriously have a mindset which justifies the climb as being good exercise.

Evening 6 to 9 there is a horrible stench emanating from a nearby pigsty, to avoid the smell you can either lock yourself in your room or run away someplace nearby.

Room Tip: Definitely ask for ground floor room.
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  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGBCMonterio, General Manager at Royal Monterio, responded to this review, December 16, 2013
Thanks for the lovely comments and for appreciating the resort. I am sure the staff moral will get a boost with your appreciation and they will work with more zeal.

We are working on the points mentioned by you and your feedback helps.

We look forward for your next visit. You can contact me on kamran@royalperspective.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 9, 2013

Resort
1. The location of the resort is very close to one of the most famous beaches of India in terms of varied variety of Crowd.
2. Events, Night Life (@Tito's and @ Saturday Night Bazaar).
3. Resort has couple of pools, and it is very rare to find deep pools (6 feet and above) these days in family resort, the pool has both shade and sun, for both Tan avoiding and Tan loving people.
4. Only thing which is temporarily disappointing was the bad odor every day from nearby which settles down in and hour

1 BR UNIT
The 1BR Unit was good, on ground floor, but resort is built on a small hill so it gets bit tiresome, but we get easily adjusted even with my small 4 year old kid.
Full Kitchen was big advantage, as we were travelling with a kid.
Housekeeping can be made better in terms of services, but overall even that was good apart from some rare incidences.
But troubleshooting was very prompt, and hats off to the management (Ms. Alison from front office *****stars, and Mr. Kamran Siddiqui GM, ***** Stars)

Holiday Experience:
I was thoroughly satisfied, and overwhelmed by the resort staff specially Alison, Savio, Santana, Pool Staff, and finally Mr. Siddiqui and his team, who went extra mile to make our our holiday special.

Overall:
As this is a resort, and not a business hotel, its always difficult to cater to all need of families, all the time, but still mgmt gave us good experience.

I was in that resort from 30 Nov, 2013 t0 7th Dec, 2013

Room Tip: Look for room at ground floor, with pool or Road view.
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGBCMonterio, General Manager at Royal Monterio, responded to this review, December 12, 2013
Thanks for the lovely comments and for appreciating the resort. I am sure the staff moral will get a boost with your appreciation and they will work with more zeal.

We look forward for your next visit. You can contact me on kamran@royalperspective.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed December 6, 2013

Coming down to the pros and cons :

Pros :
- Unbelievable location.
- Decent swimming pools.
- Well maintained rooms.

Cons :

- Very laid back staff.
- Wi Fi is a hit and miss, apparently it's free however we were not told about this upon checking in till I actually spotted an antenna and asked them about it !

- Room service is namesake, there is no menu for room service and they have a minimum bill (Rs 200) to meet in order to order!! Not expected from an in house restaurant. When we did order some food they sent it wrapped in a foil inside a plastic bag!! Talk about presentation.

- There is no monitoring at the swimming pools, saw guests hopping in with clothes on, holding plates of food and glass bottles of alcohol, complained to the reception about this however no action was taken until it was time for the pool to shut!!

- House keeping needs to be pulled up, linen wasn't changed for the entire week that we were there.In fact one day we walked into the room while the staff was cleaning up and one of them turns around and says that there is a haldi mark on the linen so don't dirty the linen!!!! Unbelievable.

- The cutlery provided in the room was very classy, full points for that. However there were no salt and pepper sachets in the room, we called up the reception for the same and they said salt and pepper is chargeable!! I do t mind paying for food but these are small things that make a difference to keep customers happy.

It's a good resort with an even better location however there seems to be a breakdown in the management system.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGBCMonterio, General Manager at Royal Monterio, responded to this review, December 12, 2013
Thanks for the feedback; we have noted your concerns and will definately work on it to make your next visit a better one.

We look forward for your next visit. You can contact me on kamran@royalperspective.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 6, 2013

First, this hotel is built on hill and car is not allowed so you have to walk up the hill but they have pickup n drop. We stayed last week at this hotel for 5 days. Overall good experience and highly recommend. We had 2 BHK room with kitchen facility and large rooms. Shop was not far where u get daily items, which opens early and remains open till late. Good in house activity so kids can have fun. Only negative is location and no great veg items in restaurant. But if u ignore this two negatives then it's awesome place.

Room Tip: Room number 21
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  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGBCMonterio, General Manager at Royal Monterio, responded to this review, December 12, 2013
Thanks for the lovely comments and for appreciating the resort. I am sure the staff moral will get a boost with your appreciation and they will work with more zeal.

We look forward for your next visit. You can contact me on kamran@royalperspective.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 26, 2013

I was there during the Diwali week with wife, kids and parents in tow. I had visited this resort in 2000 for my honeymoon when it was newly constructed and i had some very good memories of the place. on arrival we were told that one of the pools was under maintenance and would not be usable for the duration of our stay and that we could use an alternate pool adjacent to the reception. Then we were shown our rooms which were layered with Fungus on the ceilings and walls. On protesting the resident manager Elisa quickly attended to us and we were shifted to another block which had been refurbished recently. I was thinking why put us up in the previous room anyways.
By 5pm the kids wanted to go for a swim so we went down to the pool near thye reception only to be horrified by
1. the number of people inside the pool :-)
2. the ridiculous stink all around the reception and pool area

On enquiring we were told that there's a piggery next to the resort owing to which the resort would stink for the next couple of hours and that this would be a phenomenon every evening by the poolside. Apparently the management has dragged the piggery to court, blah blah blah!!!
What I struggled to uinderstand was if this was a known fact then why would the resort not bother to inform us about the same when we booked our stay and paid up.

The next morning i went down with the kids for a swim and was appalled at the quality of water in the pool which was a complete turnoff for me. The irony of the situation was that the management was marketing one of their properties onsite at the reception and leading around some non-suspecting families around the resort.
We decided to spend all of our time outside the resort to the extent possible for the next 5 days hitting the beaches and eating out.
In summary
Whats nice about the place
1. friendly staff and supervisors esp Elisa
2. great location
3. Onsite grocery/ provision store that has no markups on selling prices

What sucks
1. The attitude of the resort management
2. The STINK
3. Just One small operational pool
4. Quality of water in the pool

Room Tip: the last 2 blocks all the way at the top facing the second pool havent been aired nor attended to. s...
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGBCMonterio, General Manager at Royal Monterio, responded to this review, December 12, 2013
Thanks for the comments for appreciating the resort while also being a critic.

I must tell you that the both the pools and the water quality has been fixed. Regarding the smell we have been working with the local authorities so that our neighbours can work in legal framework withought creating the smell and it has been working.

Thank you once again for the feedback.

We look forward for your next visit. You can contact me on kamran@royalperspective.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 15, 2013

I stayed at this place recently and location wise it is very convenient as Baga, Anjuna and Calangute are in the vicinity, one can easily rent bike and taxi right out the hotel. The restaurant is a must try for all as the contract has been given to a new vendor and he does an amazing job with the food and service compared to the previous one, we were 3 couples and took the studio room which is right at the end of the resort and it was difficult trek every time to go to the room as it is built on a hill. no transport from the gate to the room so be prepared for a long walk. The swimming pool is decent enough. The rooms are well maintained.

Room Tip: Studio rooms at the end, room no 60
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGBCMonterio, General Manager at Royal Monterio, responded to this review, December 12, 2013
Thanks for the lovely comments and for appreciating the resort. I am sure the staff moral will get a boost with your appreciation and they will work with more zeal.

We are aware of the smell concerens and we have started working on it with local authorities and its working. We also have a Van available between 7:30 am to 11:00 pm which takes people up the slope on the hill.

We look forward for your next visit. You can contact me on kamran@royalperspective.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Monterio

Address: Arpora-Baga Road, Calangute 403 518, India
Location: India > Goa > Calangute
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool
Hotel Style:
#6 Top resorts Hotel in Calangute
#9 Spa Hotel in Calangute
Hotel Class:3.5 star — Royal Monterio 3.5*
Number of rooms: 63
Official Description (provided by the hotel):
Royal Resorts: Royal Goan Beach Club at MonteRio, located adjacent to the Arpora river close to the very popular beaches of Baga and Calangute, is ideally suited for those looking for lively party and entertainment venues all within easy reach of the resort. Located on the slopes of an undulating hillside, facilities include two swimming pools, the "Poco Loco" Mexican restaurant, 24 hours reception, evening entertainment, gymnasium, game room, convenience store and excursion desk. Excursions and activities include river cruises, dolphin watching, beach and watersports, trips and excursions. As the resort is on a hillside, it is not recommended for handicapped guests. ... more   less 
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Also Known As:
Royal Goan Beach Club At Monterio Hotel Bardez
Royal Monterio Goa/Calangute

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