We booked this hotel after reading great reviews on it and again we were disappointed with the Taj Group. Firstly there was something drastically wrong with AC as it caused so much condensation in the room that my son slipped on the tiled floor many times and when we complained we were advised this was normal because of the humidity in the air (total rubbish).
Then we asked why we had a sit out balcony in both rooms with no furniture to sit outside with. We were informed this was because we were in a lower rate room and they had put the furniture in storage. This was never explained to us when we booked, otherwise we would have gone elsewhere.
We then complained to the manager stating the whole reason for us being in a sea view villa was to appreciate the views which we could not see thorough our closed patio doors (we could not leave them open because of the condensation and fear of our eight year old injurying himself on the slippery floor).
Eventually we were sent centuries old chairs with white covers. These attracted so many flies that we could not sit outside anyway. Overall we have decided never again will we stay at a Taj Hotel. Both their hotels in Goa need upgrading and brought into the 21st Century with the other 5 star rated hotels.
- Official Description (provided by the hotel):
- Situated on the south coast of Goa on the Benaulim beach, a mere 27km from the airport, this 56 acre 140 room resort has a 700 meter beach frontage and a lovely view of the sea. With 3 specialty restaurants, a beach front season seafood shack, a 24 hour coffee shop, 2 bars, 2 spas and a seasonal outdoor spa pavilion, this resort is a popular haunt for the international as well as domestic travelers. ... more less
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- Also Known As:
- Taj Exotica Goa Benaulim
- Taj Exotica Hotel Goa
- Taj Exotica Goa Hotel Benaulim