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“Conveniently located place in Benaulim” 3 of 5 stars
Review of Royal Palms

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Royal Palms
3.0 of 5 Resort   |   Vasvado, Benaulim 403716, India   |  
Hotel amenities
Ranked #6 of 14 Hotels in Benaulim
Asia
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
56 helpful votes 56 helpful votes
“Conveniently located place in Benaulim”
3 of 5 stars Reviewed November 14, 2013

Stayed for 3 nights at the Royal Palms, Benaulim with family including 2 young kids.

Location:
Firstly the hotel is located in South Goa and is quite close to the Railway Station Madgaon (20 mins). Also, Benualim is in this sweet spot in South Goa, where you are centrally located to all places in South and quite convenient to travel by highway to North Goa if you have to.

The hotel is about 15 mins walk from the beach and quite conveniently located with a lot of restaurants and shops close by.
Hence 4 star for the location.

Checkin/Rooms/Amenities:
The lobby is well furnished and we had a quick checkin. If you get your own car, they have reasonable parking about 50 meters away in a parking lot.

We got the rooms near the road and there were severe mobile connectivity issues and wifi connectivity issues, else the room was quite peaceful. They have a kitchenette completely stocked with required utensils and the norms in this hotel is for large families coming there and usually preparing their own meals.

The overall comfort of the room was 2.5 Star; the bed room had a queen size bed(which we thought was small) and there was a sofa cum bed in the hall which makes it convenient for extra persons. The furnishings, though comfortable were a little tired and this place needs some refurbishment in the coming days

The pool was quite good and it closes by 8:00 PM.
The convenience store, though small was very well stocked and quite reasonably priced.

Restaurant (La Trattoria)
The restaurant is a nice cozy place with okay food – however, you will be severely disappointed if you are looking for seafood. The rationale given by the waiter was that since most of the rooms have kitchenettes, most people prefer to cook and also, there are a lot of Gujarati families who are vegetarian. If you are looking for sea food try the beach side shacks or the restaurants across the hotel.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Resorts_India, General Manager at Royal Palms, responded to this review, November 17, 2013
Dear Guest
Greetings from Royal Palms
We thank you for your time out to review us which we sincerely appreciate.
We are glad that you liked the location and enjoyed our concept of kitchenette facilities in the room.
We are working upon improving our Wife network.
We thank you once again.
Regards and Best Wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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398 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Chandigarh, India
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 6, 2013

The place is great.
We stayed in a 1BR apartment, which was having a kitchenette attached and a minibar.
All facilities required were available. The best thing the kids enjoyed was the swimming pool. However the kids pool is not advisable for small kids, as it is deeper than usual.
The restaurant is at outer side in corner of the resort and food is good, as many non-residents also use that restaurant.
The only con I could find is its location, which is 2.5 Kms from the beach and the area is having very less number of restaurants and shops etc.
Only advisable for a 2-3 days stay otherwise you will bet bored.

Room Tip: We stayed in the ground floor apartment near the restaurant and haven't seen their other rooms...
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Resorts_India, General Manager at Royal Palms, responded to this review, November 8, 2013
Greetings from Royal Palms

We thank you for your reviews and are glad that your enjoyed your holidays with us.
We being a time share resort we cater to the concept of kitchenette facilities which is what we are best known for.
It is now season and many other seasonal restaurants have opened up which you would have surely enjoyed.
Thank you once again.
Regards
General Manager
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New Delhi, Delhi, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 29, 2013

I stayed for two days and had a terribly bad experience with this one. Very very bad service. The property is not maintained. Avoid going to this place. I requested for an extra blanket for my kid and they refused to give. Horrible. Very badly located. No facility available for parking..................

  • Stayed October 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Resorts_India, General Manager at Royal Palms, responded to this review, November 1, 2013
Greetings from Royal
This review is not fair. for one, car parking is available and the resort is well maintained, my apologies for the blanket issue, please note extra bedding is chargeable at time share resorts.
Regards
General Manager
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Nashik, India
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 13, 2013 via mobile

This is a good place away from the crouded north goa . Its a chain of hotel under the banner royal goan beach club offering share holiday concept like club mahindra etc. U can the stay at cheaper rate but always remember there intention is to force for the membership. The worst part is they go to a stage of insult if you dont buy the membership. Overall stay there enjoy and dont entertain them for membership.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Resorts_India, General Manager at Royal Palms, responded to this review, October 15, 2013
Dear Guest
Greetings from Royal Palms
We are glad that you enjoyed your stay with us.
Time share membership is optional and guests are free to refuse the same.
Thank you for your reviews.
Regards & Best Wishes
General Manager
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mumbai
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 9, 2013

This was the second time I stayed there. My sister has a time share thing with them and hence stayed there for the second time in the row. If you like staying in a luxury hotel and love spending more time in a hotel then you should think twice. Following are the points you should consider and accordingly decide if it is what you want:

1. Room: It is best suited for family. It has its own kitchen with utensils so that you can cook if you want. It has a sofa bed in the living area. Also, it is fitted with all the basic appliances. When you arrive, the kitchen has coffee sachets and tea bags that they don't refill.

2. House keeping: The people here are friendly. Had given clothes for laundry, it is not expensive. But they didn't do the same day delivery. The employees with their friendly and nice behavior more or less cover up for the average service. Would give full marks to them for being a good host.

3. Room Service: Though not bad, but the food is something we had some tough time with. Last time when we went there, that was end of May and early June, maximum items were not available. They said it is off season that's why. This time, tried ordering food at 11, they said they take last order at 10 pm. For everything else, they were quite okay.

4. A few pointers:
a. They are renovating there place right now, so lots of construction is going on. Still it is not very noisy.
b. The pillows we got were hard like a rock, after repeated complain, they exchanged it the 2nd day.
c. It is not very near to the beach. But you can rent your vehicle from the guys just outside the hotel. They are quite reasonable.
d. Benaulim beach is not a very happening beach, so you will find only one shack there, but what the heck, you have a vehicle, you can go to any beach of your choice. Even this beach is good.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Resorts_India, General Manager at Royal Palms, responded to this review, October 11, 2013
Greetings from Royal Palms

We are glad that you enjoyed your holidays with time share over a normal hotel room.
Yes the advantages staying in a time share certainly score over a hotel accommodation.
We are addressing your concerns over the hard pillows and have placed orders for new soft pillows.

All constructions should be over soon, peace and tranquility will prevail over the resort.
During the season a lot more shacks will open up on the beach making it full of variety and choice which you will enjoy.

Thank you for reviewing our resort. and we look forward to your stay with us again.

Regards and Best Wishes

General Manager
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Bengaluru (Bangalore), India
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed October 3, 2013

We booked this hotel for a reunion and it was an average experience. We checked in at 5 in the morning and the staff helped out in checking in. We had booked couple of cottages and they managed to give them as requested.

You have a common bathroom and a room below with very basic needs. On first floor there was a. Small kitchen, dinning and tv room altogether. There is also a bigger room with attached 2nd bathroom and two balcony. So it can comfortably occupy 4.

Well that ends the good part, we had two balcony with no views, well none of the rooms in this property has. As soon as you enter the room there is this smell which was very strong, keeping the AC on for a complete day was not able to remove this odor. We kept the windows open of 2 days with fan and AC on to overcome this issue.

The cleaning and house call staff were very responsive and did their work as expected. Pool is good but is small. There is no dine in restaurant or a bar. However, they deliver it to the room. Food was ok can't complain.

If you have your own car it is a problem , the hotel parking is bit far and remote. You will curse them every time you need to go to your car.

Room Tip: Pool view is the only good view.
See more room tips
  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Resorts_India, General Manager at Royal Palms, responded to this review, October 8, 2013
Dear Guest

Greetings from Royal Palms

We thank you for reviewing our resort and have gone through your concerns.
We will soon be relocating our parking area closer to the resort.
We do have our own restaurant which is situated just outside the resort, sorry you missed out on it.
Thanking you once more for reviewing our Resort.

Regards

General Manager
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Mumbai (Bombay), India
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 2, 2013

My family and I stayed at this hotel in South Goa last November. We needed two rooms that were adjacent and they happily obliged. We had booked two full service apartments and they were very well equipped including the mini kitchen which had all the kitchen tools and utensils that one might need. The air conditioning in the living area of one of the rooms stopped working and nothing was done about it for one entire night which is a shame as that really spoiled our experience. The pool was crowded and we didn't really visit it at all for this reason. The property is nice and is about 3-5 minute walking distance from the beach, which is a plus. I'd definitely love to visit again but I'm hoping the service is better.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Resorts_India, General Manager at Royal Palms, responded to this review, October 3, 2013
Dear Guest

Greetings from Royal Palms and thank you for taking time out to review our resort.
We are glad that you enjoyed our resort and its facilities.
My apologies for the A/C unit not working in your room and we have taken up the issue with our maintenance team.
Thanking you once again and we would certainly like to have you staying with us once again.
Regards
John Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Palms

Address: Vasvado, Benaulim 403716, India
Location: India > Goa > Benaulim
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Benaulim
#5 Romantic Hotel in Benaulim
Price Range (Based on Average Rates): $
Hotel Class:3 star — Royal Palms 3*
Number of rooms: 174
Official Description (provided by the hotel):
The Royal Resorts Royal Goan Beach Club at Royal Palms is a beautiful time share resort with a selection of studios, one and two bedroom apartments. Landscaped with lovely gardens that also feature the palm trees that give the resort its name, this resort is just a ten minute walk to Benaulim beach. The RGBC at Royal Palms offers you the whole range of holiday amenities to help you have that complete vacation that you deserve. The 24 hour reception, gymnasium, beauty parlour and children’s activity programme all contribute to making your holiday as comfortable as possible while giving you the opportunity to discover the joys of Goan culture. Margao city the commercial hub of South Goa is just a 10 minute drive away if you like bustling markets and a spot of bargaining. You can also liven up your holiday with water sports, excursions and trips all organized by the travel desk. ... more   less 
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Also Known As:
Royal Goan Beach Club At Royal Palms Hotel Benaulim
Royal Goan Beach Hotel
Royal Goan Beach Resort
Royal Goan Beach Benaulim
Royal Palms Goa/Benaulim

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