The hotel has decent accomodations, good customer service, but still has many flaws. It is an older property and is in need of updating. It has the normal things to expect from a Hampton Inn like a comfortable bed, nice shower head, and a free hot breakfast. The servie is also good and I have no compaints about the staff. The property is dated and is one of the few Hampton Inns that have most of its rooms with the doors to the room on the outside. I was disappointed in several things. There was mold starting to grow around the tub caulking, the keys took several attempts to work, the vending machines were missing from several areas, and the breakfast service at 7:30 am was so crowded that there was no place to sit. This is a property that really needs updating. In the meantime it will do, and I will probably return. I just won't be looking forward to it.
Since most of the rooms are accessed directly from outdoors, I would request a ground floor room tha...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to share your feedback on your recent stay with us in Huntsville. We are glad you chose our hotel during your stay here and we are very sorry that you ran into issues. We have replaced the key card reader to your room and have addressed the restroom issues with our housekeepers. We are also starting renovation of the lobby. Adding a Suite Shop where guests can purchase items instead of vending machines. We hope the next time you are in the area you will stay with us again so we can have another chance at showing you what our warm Hamptonality is all about.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.