We requested on early check-in and arrived at 1:00 PM. The lobby was packed with people waiting. They weren't allowing anyone to check in before 3:00. We lined up at 2:45 and were about the 8th people in line. It was 3:50 before we got in despite 3 people working at the desk. They said it was from antiquated systems - they weren't down, just slow. As in 15 minutes to check in every room. Top that off with a bad attitude and the stay did not start off well. The rooms were what I expect at a Holiday Inn - 2 star quality. The room had hard mattress, little outdated, and very basic amenities.
Here's what put me over the edge. I called the front desk for extra towels at 8:00 PM and was told they were all in the housekeeping closet and they wouldn't be available until 8:00 AM...12 hours later. We were supposed to get free breakfast, and the lady at the front desk wouldn't give me a voucher because she was convinced she gave me one the night before.
It sounds like the hotel had never been busy before. They were completely unprepared to be booked despite being across the street from a conference center. I would NEVER stay here again. I would rather drive and find parking than deal with that level of incompetence.
- Official Description (provided by the hotel):
- Holiday Inn Huntsville Downtown is a full service hotel noted for outstanding value conveniently located across the street from the Von Braun Civic Center and Big Springs Park, just blocks from Huntsville's Historic District and within minutes from all business and leisure destinations. Huntsville's unique charm and atmosphere is best experienced downtown and the heart of Huntsville hospitality resides at the Holiday Inn Downtown Huntsville. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Huntsville Downtown Hotel Huntsville
- Huntsville Holiday Inn