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Holiday Inn Express Hotel & Suites Hunstville-University Drive: Traveler Reviews

2.5 of 5
3808 University Drive, Huntsville, AL 35816
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Holiday Inn Express Hotel & Suites Hunstville-University Drive
Ranked #24 of 53 hotels in Huntsville
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43 reviews from our community

    Trip type
Traveler rating
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    20
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    6
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Date Rating
Edmonton
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Excellent stay”
5 of 5 stars Reviewed November 11, 2012

Service was excellent, happy employees, room clean, location excellent. Nice touch: evening reception. Breakfast super as usual for a hi express. Only problem - crappy wifi. What is it with hotels that's cant invest in simple wifi that bloody well works?!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask gasp262 about Holiday Inn Express Hotel & Suites Hunstville-University Drive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hsvex, General Manager at Holiday Inn Express Hotel & Suites Hunstville-University Drive, responded to this review
November 26, 2012
Dear Gasp262,
Thank you so much for your 5 star review! We appreciate your kind comments and I am glad you enjoyed the manager's reception in addition to our other offerings. I am sorry you had problems with the wi-fi and we will certainly take a look at what may have caused the problem. We thank you for staying with us and we hope you will visit us again.
Sincerely,
Charles Guice
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Holiday Inn price, but Motel 6 quality”
2 of 5 stars Reviewed October 12, 2012 via mobile

Negatives: Room quite small, very dated facility overall, poor soundproofing, busy hwy location.

Positives: Breakfast ample & tasty. Friendly staff.Amenable to late checkout.

I expected a little more for the price, and could have paid less elsewhere in Huntsville for the same.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Sojournology about Holiday Inn Express Hotel & Suites Hunstville-University Drive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hsvex, General Manager at Holiday Inn Express Hotel & Suites Hunstville-University Drive, responded to this review
October 18, 2012
Dear Sojournology,
Thank you for your recent stay at our hotel. I am sorry that you did not enjoy your overall experience with us due to your dissatisfaction with our facilities. I do appreciate your kind remarks regarding our breakfast and staff. Our staff works very hard to provide excellent customer service and a clean, comfortable room. I do hope that you would give us another opportunity to serve you should you return to Huntsville.
Sincerely,
Charles Guice
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Atlanta, Georgia, United States
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Nice Hotel”
4 of 5 stars Reviewed August 10, 2012

This is actually a nice hotel and I enjoy staying here. There are a few things you should know though. There are no elevators. The rooms numbered 100 and 300 are on the ground floor. Those numbered 200 and 400 are on the second floor. There is a hot and cold breakfast in the mornings and Mon-Thurs a managers happy hour with snacks, sodas, well drinks, beer ,and wine. I wish they would extend it to seven days like most other chains do, but for some reason they haven't. They have a nice pool area and a large open tree-filled area with picnic tables next to it. The only thing lacking would be some bar-b-que pits. The rooms are decent and the staff is friendly. The grounds are fairly well maintained. There is only one snack machine area and that is located by the main office area. There are soda machines at the end of the halls, but I have only found one ice machine per building. All in all though, nice place to spend the night-or week!

Room Tip: Even numbered rooms in the 300 and 400 range face the pool. Smoking rooms are available upon reques...
See more room tips
  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by Lee M for Huntsville
Ask Lee M about Holiday Inn Express Hotel & Suites Hunstville-University Drive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hsvex, General Manager at Holiday Inn Express Hotel & Suites Hunstville-University Drive, responded to this review
August 27, 2012
Dear Lee M,
We appreciate you taking time to review our hotel and thank you for your comments. I am glad to know that you were able to enjoy the amenities of our hotel and appreciate you sharing your observations for others. We thank you for your recommendation and I hope we have the pleasure of serving you again.
Sincerely,
Charles Guice
General Manager
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Oklahoma
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Southern hospitality”
4 of 5 stars Reviewed August 2, 2012

Every staff I encountered....front desk, van driver, wait staff, maintenance...were extremely friendly and helpful, and genuine, not just putting on a good front. The room was comfortable, and the courtesy van was very convenient!

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask mmhutch about Holiday Inn Express Hotel & Suites Hunstville-University Drive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hsvex, General Manager at Holiday Inn Express Hotel & Suites Hunstville-University Drive, responded to this review
August 9, 2012
Dear MMHutch,
Thank you for your extremely kind remarks regarding our hotel staff. I will be sure to share your comments with our staff as I know...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Overall great place to stay!”
4 of 5 stars Reviewed July 10, 2012 via mobile

Love the breakfast, bathroom smelled but staff moved us to a different room quickly! Pool clean. Easy check in and fast checkout . Restaurants close by!

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Tj1914 about Holiday Inn Express Hotel & Suites Hunstville-University Drive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hsvex, General Manager at Holiday Inn Express Hotel & Suites Hunstville-University Drive, responded to this review
August 9, 2012
Dear Guest,
Thank you for taking time to review our hotel. I am sorry for the inconvenience you were caused due to the problem you encountered but am I am pleased to know our staff responded quickly. I am also glad you enjoyed our Express Start breakfast and our pool. We thank you for staying with us and hope you will visit us again.
Sincerely,
Charles Guice
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Hunstville-University Drive

Also Known As:
Holiday Inn Express Hotel And Suites Hunstville-University Drive
Holiday Inn Huntsville
Huntsville Holiday Inn
Address: 3808 University Drive, Huntsville, AL 35816
Phone Number:
Region: United States > Alabama > Huntsville
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 53 hotels in Huntsville
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites is conveniently accessible to I-565, approximately 12 miles from the Hsv Intl Airport, two miles from downtown Huntsville. Hotel amenities include Express Start breakfast, free high-speed Internet access, comp airport transportation, free local calls, laundry/dry cleaning services, fitness room, free access to full service gym facility, free parking, business center, 61 cable channels with Showtime and pay-per-view. You are welcome to join us for our Manager's reception M-T 5-7 p.m. Guest rooms feature cable TVs, coffeemakers, hairdryers, complimentary wireless high-speed Internet access, irons and ironing boards, in-room movies, individual climate controls, two dual-line phones, voicemail and work desks with lamps. There are also 28 two-room suites available. Local attractions include the U. S. Space and Rocket Center, Hsv. Botanical Gardens, Constitution Hall Park, Kiwanis Metroplex, Early Works Museum, Hsv. Dragway. Partner in Excellence Award 2005. ... more   less 
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