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“Nice Hotel” 4 of 5 stars
Review of Hilton Garden Inn Huntsville/Space Center

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Hilton Garden Inn Huntsville/Space Center
3.0 of 5 Hotel   |   4801 Governors House Drive, Huntsville, AL 35805   |  
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Double HHonors Points!
Ranked #9 of 54 hotels in Huntsville
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Nice Hotel”
4 of 5 stars Reviewed January 3, 2013 via mobile

We stayed here for 1 night. The hotel was a bit dated but was very clean. The staff was very nice and helpful! Beds are comfy. The bath tub area needs updating. There were some rusty spots around some of the fixtures, other than that, we have no other complaints. I would recommend this hotel.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra L, General Manager at Hilton Garden Inn Huntsville/Space Center, responded to this review, February 25, 2013
Thank you for taking time out to let us know how your stay was. Our staff reads our comments and it helps us improve. We look forward to seeing you again.
Thank You
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163 people have reviewed this hotel

Traveler rating
    96
    42
    13
    6
    6
See reviews for
47
23
9
63
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 7, 2012

Here’s a quick checklist of things that are important to a frequent business traveler. Explanations follow further below:
1. Quick friendly check-in: 100%.
2. Parking convenience: 100%.
3. Snack / water: 100%.
4. Bathroom fan: 100%.
5. Clock time accuracy: 100%.
6. Happy hour / bar staff: 100%.
7. Breakfast staff: 100%.
8. Gym: I didn’t work out.
Other – The hotel clientele is mostly business travelers. It’s a typical HGI, fairly small and not crowded. No frills, no complaints.
Explanations of items above:
1. For Gold and Diamond customers, Hilton promises quick check-in using your credit card on file so that you don’t have to dig out your card. This worked perfectly. Later, I couldn’t print my boarding pass in the business center because the printer was out of toner, so the clerk let me use the computer and printer behind the check-in desk.
2. Free convenient parking.
3. Hilton offers their Gold and Diamond customers some type of snack / water depending on the hotel. At HGIs they offer two bottles of water at check-in. This was done as expected.
4. The bathroom fan worked.
5. Hilton clocks cannot have their time adjusted by the guest. This is good. The time was accurate.
6 & 7: I like nice friendly people.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tuscaloosa, Alabama, USA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 30, 2012

We enjoyed our stay... But we ran into our first problem when we tried to check in. We booked our room through their website & arrived and was told we didnt have a room- although I got an email confirmation and was charged to my account. The people at the front desk told us to call hilton's number online and cancel our room, but it was passed 4pm and the man on the phone told us we couldn't. We tried to explain that the hotel told us to call them to cancel in order to book another room, but I'm guessing it never went through, even when they agreed. (Why was I calling Hilton, when I was AT Hilton?? Stupid) We waited an hour at the front desk to get this fixed and we ended up being late for a meeting. A few days later we called to get this fixed and we keep getting told the extra charge isnt showing up on their end. It's been 3 weeks, and I have emailed them info to show them the charges, and called and I never get called back after they say they will call me to go over it again.... Will I every get my $250 back?? Great hotel, but DON'T book online through their website....

Room Tip: Don't book online through the Hilton site.
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  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra L, General Manager at Hilton Garden Inn Huntsville/Space Center, responded to this review, February 11, 2013
Thank you for taking time to let us know about your experience, after investigating the double charge we only charged you once.The second charge you incured was from the Hilton Garden Inn South due to a reservation you made with that hotel and failed to cancel.
I am sorry for the confussion and hope to see you again soon.

Debra Luke
General Manager
Hilton Garden Inn Space Center
4801 Governors House Dr
Huntsville, AL 35805
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Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 14, 2012 via mobile

It was a friendly hotel but the breakfast for $9.95 was not a savings. I could have stayed at a cheaper hotel with free breakfast. Our room was right by the lobby so a bit noisy at times. The room was fresh and clean. I would stay again if the price is lower or breakfast is free. The heater was also broken in the hot tub area.

Stayed October 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra L, Manager at Hilton Garden Inn Huntsville/Space Center, responded to this review, November 16, 2012
Thank you for your response, we reliaze a lot of hotels include breakfast but they serve immitation eggs and pre cooked food, we pride ourself on having cooked to order fresh eggs, omlets, bisquets and gravey and a large variety of other options to coose from all for $9.95.
Hopefully we will see you again when you are in our area.

Sincerly
Debra L Luke, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed October 6, 2012 via mobile

Checked in at 3:30pm. Smoking room with two beds is impossible to find these days so we stayed here. First there was something wrong with the thermostat. We set at 72 and it was ice cold in our room. The 'fridge' is in pieces and we had to tip it to stop making a horrible noise so we could sleep. Toilet runs and stops, runs and stops, was leaky. Room enough to sleep 4 adults has only one chair at the desk? No ash tray in smoking room and we asked twice to have one sent up but never got one, so we ended up using a drinking glass. After 12 hours on the road we were looking forward to using the hot tub alas the heater was not working so it was only a tub. Room was half the size of Holiday inn. Bath was WAY too small for the price. Not entirely sure how clean one bed was but we smokers get the tatterd linens. Price was right but room was very wrong.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra L, Manager at Hilton Garden Inn Huntsville/Space Center, responded to this review, November 16, 2012
Please accept our apology for the issues you encountered, I am happy to let you know that our Hot Tub is repaired and running great, If you are in the area again please call me and I would
love to give you a complimentary night stay.
Debra L Luke, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenwood, Sc
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 20, 2012

We stayed two nights, ate in the restaurant for both breakfasts...omelets, grits, biscuits, ate dinner the first night, too. Clean, beautiful. They are about to redo, but it's great just like it is...very well maintined, great staff.

Room Tip: Ours was great; bet they all are . Good quiet location.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra L, Manager at Hilton Garden Inn Huntsville/Space Center, responded to this review, November 16, 2012
Thank you for taking time out of your busy schedule to let us know about your stay. Our staff reads all comments and loves knowing they gave good customer service to our guests.

Sincerely
Debra L Luke, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 11, 2012

I frequent Hilton's and like HGI because they are consistently above average: beds are some of the most comfortable hotel beds you will find and it is convenient having restaurant and bar on property. What stands out with this HGI was the wonderful smile and welcome when I walked in the lobby! Koran was at the front desk with a thousand watt smile true southern hospitality. She checked me in promptly and even found me an upgraded room (I am a Hilton Honors frequent traveler). Room (actually a suite) is one of the nicest I have ever stayed in at HGI. Lighting in room is excellent, hotel has 32" flat panel TV's in living area and bedroom. TV's have over 50 channels available. Microwave and small refrigerator are in room. Highly recommend this hotel. Ask for room number ending in 16 for a suite like this one.

Room Tip: Rooms ending in "16" are nice suites. These are on the back of the hotel facing away from...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra L, Manager at Hilton Garden Inn Huntsville/Space Center, responded to this review, November 16, 2012
Thank you for taking time out of your busy schedule to let us know about your stay. Our staff reads all comments and loves knowing they gave good customer service to our guests.

Sincerely
Debra L Luke, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Huntsville/Space Center

Also Known As:
Hilton Garden Inn Huntsville/Space Hotel
Hilton Garden Inn Huntsville/Space Hotel Huntsville
Hilton Huntsville
Huntsville Hilton
Address: 4801 Governors House Drive, Huntsville, AL 35805
Phone Number:
Location: United States > Alabama > Huntsville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Huntsville
#11 Family Hotel in Huntsville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Huntsville/Space Center 3*
Official Description (provided by the hotel):
Conveniently located off I-565 on Governors House Drive and near Cummings Research Park and only 9 miles from the Huntsville International Airport, the Hilton Garden Inn Huntsville/Space Center hotel has deluxe accommodations, friendly service and a relaxed atmosphere that awaits our guests. ... more   less 
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