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“POOR CHOOSE - NOT WHAT YOU PAY FOR.” 1 of 5 stars
Review of BEST WESTERN PLUS Rocket City Inn & Suites

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BEST WESTERN PLUS Rocket City Inn & Suites
2.5 of 5 Hotel   |   6200 Torok Circle, Huntsville, AL 35806   |  
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Ranked #23 of 53 Hotels in Huntsville
Broadview, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“POOR CHOOSE - NOT WHAT YOU PAY FOR.”
1 of 5 stars Reviewed April 1, 2013

I agree W/ an EARLIER GUEST about SAGGING Mattresses. CleanBUT SHOWER heads allow only a tickel.Phone lines to desk never worked or WERE ALLOWED to work.Every day given staine (BROWN & YELLOW) face towels(.Front desk appeared t be Polite behine MY back. They stated to SW CUST SERV that I lied about face towels.Picked HOTEL based upon star & award rating.MGR -Michael Patel never spoke w/me REFUSED to address the ELEVEN ISSUES we experienced weekend of family wedding in town.No HBO AS ADVERTISED.Angel,Front Desk insulted me in lobby after I wished to file complaints of our treatment.Nite front desk stated I would be given a credit by morning front desk stated no credit would be given due to us booking thru Southwest site which uses orbitz. If I knew this booking was done thru orbitz I WOULD NEVER HAD made RESERV.orbitz does not back up customers. Experienced this years ago.I ran into Mgr in elevator and he denied being mgr. we met him upon check in (I guess we all look alike to him.Didn't remember we had met him.)I knew from that point my issues would never be addressed or settled.I WILL NEVER STAY AT A BEST WESTERN AGAIN or book thru southwest hotels again!We paid /$176 EASTER WKEND. I should have stayed at LaQuinta, Quality Inn,Comfort Suites,Staybridges, etc down the street and saved over $100 with better amenties abd service.The hostess in breakfast rm great service.Towel racks broken. Be carefull hotel advertised mini suites but room was only a 2bed reg rm with minif frig and plain plastic bathroom.Nothing PLUS!Will return to laQuinta more room for your money and always 2 separate rooms.Ask to see your actual rm before signing anything.I hope travlers take my advice & save there money & go someplace else. Traveler right-when using air/fan in room FOUL SMELL comes into room (described as urine smell) found trash & receipts from previous guest under bed never vaccumed I guess?Anytime I had problems w/stay @ other hotels - no problem with given refund/credit or correcting the problem.Cust serv w/SW would not allow me to file complaint to take it to another level higher than cust serv agent.RYANS restuarant & WEDDING BEST PART OF TRIP!I I am awaiting a call back fromthe Omega hotel group,256.325.0782 who is in charge of this particular property.Will update if I a allowed too?

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwrocketcity, Manager at BEST WESTERN PLUS Rocket City Inn & Suites, responded to this review, April 11, 2013
Unfortunately, you cannot satisfy every guest. We went above and beyond to make this guest happy and none of efforts were satisfactory. If you read all of our other reviews, you will see that we strive toward 100% customer satisfation. We would like to thank TripAdvisor for the opportunity to respond back to both poor and excellent reviews, which we use as learning tools for employess training and for future guests.
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117 reviews from our community

Traveler rating
    49
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    9
    12
See reviews for
44
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Taylorsville, In
1 review
5 of 5 stars Reviewed March 25, 2013

Our room was King bed with hide-a-bed, huge TV. My wife is a breakfast eater. Food was delicious. She was able to bring me a breakfast bar each morning as I'm not a breakfast eater. Service Desk workers were courteous, friendly and knowledgeable. We had an Awesome stay.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwrocketcity, Front Office Manager at BEST WESTERN PLUS Rocket City Inn & Suites, responded to this review, March 27, 2013
Thank you for the positive feedback, we are glad you enjoyed your stay with us and appreciate the business, we look forward to seeing you and your family in the future, sincerely Angela Brown Front Office Manager.
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New Orleans, Louisiana
Top Contributor
99 reviews 99 reviews
52 hotel reviews
Reviews in 41 cities Reviews in 41 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed February 6, 2013

Best Western Plus continues to amaze me. Not sure what standards are mandatory to be a Best Western Plus but they set them high. This one is no different. The staff is great, the property is new, the rooms are good size, the beds are great, the internet is fast, everything is spotless clean. It's also in a pretty decent location for dining.

The breakfast is a little on the slim side but being a road warrior I've learned if you want a great breakfast go to a restuarant. Otherwise it's the standard some type of eggs, sausage, bisquits, waffles.

The staff is really great, good sense of humor and very polite.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwrocketcity, Manager at BEST WESTERN PLUS Rocket City Inn & Suites, responded to this review, February 8, 2013
Dear Sir, we are very pleased that you took the time out of your day, which i'm sure it is very valuable, to tell us how we are doing. Thanks you for the great review it is always good to know where we stand against our competitors and we use this as a training guide for our staff in areas we need to improve on. We look forward to having you stay with us in the future, again Thank You. Nayna Patel (GM)
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Clinton, Mississippi, USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 25, 2013

We arrived before checkin and the staff found a room for us so we could freshen up before going to see our granddaughters. Knowing that we would arrive back to the hotel late, it was extremely helpful to already have our room and luggage inside.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwrocketcity, Manager at BEST WESTERN PLUS Rocket City Inn & Suites, responded to this review, January 27, 2013
I want to thanks you for your response and anytime you need us we will be here to accomodate all your needs, From the Best Western family. Thanks you for your business.
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Altoona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 22, 2012

Everything about our stay was first class. The room was very clean. The front desk was very frindly. The breakfast was very good, probably the best we have had! The hotel was very clean. We have stayed here several times and will stay there again. The location is just right for shopping or eating out.





  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwrocketcity, Manager at BEST WESTERN PLUS Rocket City Inn & Suites, responded to this review, December 24, 2012
We are so glad our hotel was able to meet your needs during your stay with us and that our convenient location made your travel smoother. Thank you so much for taking the time to review our hotel as your feedback is very important to us and our continuing progess to meet and exceed your expectations, as well as others, We hope to see you the next time your travel brings you to Huntsville. Thanks again Mgmt.
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Athens, GA
1 review
4 of 5 stars Reviewed December 10, 2012

Nice stay: This was a quiet, convenient location on HWY 72. I had a clean room and facilities. I would stay here next time I'm in town. Breakfast wasn't great, but just okay. Breakfast room too small.





  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwrocketcity, Manager at BEST WESTERN PLUS Rocket City Inn & Suites, responded to this review, December 14, 2012
We are so glad our hotel was able to meet your needs during your stay with us and that our convenient location made your travel smoother. Thank you so much for taking the time to review our hotel as your feedback is very important to us and our continuing progess to meet and exceed your expectations. We hope to see you the next time your travel brings you to Huntsville.

Slash Patel and the Rocket City Staff
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 22, 2012

The staff was Wonderfull. Room was clean breakfast was really good. I'll stay agin soon.
We really like the location it's close to SAMs club bridge street harber freight when the business is done we can drive five minutes to eat watch a movie.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwrocketcity, Manager at BEST WESTERN PLUS Rocket City Inn & Suites, responded to this review, December 14, 2012
Thank you so much for your feedback! Our staff takes pride in ensuring that you have a pleasant stay and they are so happy to have met your expectations! We look forward to your next visit so that we may continue to be of service to you and make your stay as enjoyable as possible!

Slash Patel and the Rocket City Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Rocket City Inn & Suites

Address: 6200 Torok Circle, Huntsville, AL 35806
Phone Number:
Location: United States > Alabama > Huntsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 53 Hotels in Huntsville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Rocket City Inn & Suites 2.5*
Number of rooms: 62
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Also Known As:
Best Western Plus Rocket City Inn And Suites
Best Western Plus Rocket City Hotel Huntsville
Best Western Huntsville
Huntsville Best Western

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