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“HOUSEKEEPING HAS IMPROVED, BUT...” 3 of 5 stars
Review of DoubleTree Suites by Hilton Huntsville-South

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DoubleTree Suites by Hilton Huntsville-South
6000 Memorial Parkway Southwest, Huntsville, AL 35802   |  
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Ranked #5 of 53 Hotels in Huntsville
Birmingham, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“HOUSEKEEPING HAS IMPROVED, BUT...”
3 of 5 stars Reviewed March 24, 2014

This DoubleTree is convenient to where I need to travel, with that said, let's just say that convenience is about all that it has to offer me. The constant turnover of staff is indicative of a greater problem. I was overcharged for this stay and although the charge was taken off, the front desk manager wanted to argue about the rate. If you are traveling on business bring an extension cord, because power outlets are few. I asked for a medium rare steak from the restaurant and it was raw. It was not a good cut, so, well. I will not say anymore. Some Double Tree's have set a standard that this one cannot fulfill.

  • Stayed March 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula E, General Manager at DoubleTree Suites by Hilton Huntsville-South, responded to this review, April 8, 2014
The feedback you provided will help us improve our service and product for the future. We encourage our guests to let us know if there are any problems with their stay so that we may address the situation immediately. We take seriously the feedback that you provide and I assure you we are investigating your concerns. We appreciate your taking the time to share your experience. Sincerely, Paula Evans, General Manager
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249 reviews from our community

Traveler rating
    148
    70
    18
    7
    6
See reviews for
71
28
10
108
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Any
English first
Athens, Georgia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 24, 2014

Stayed here two nights for a business meeting. The overall experience was great, used the hotel dining as well as some dining options a short walk across the street. Room was clean and quiet and all the needs of typical business travelers.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula E, General Manager at DoubleTree Suites by Hilton Huntsville-South, responded to this review, April 8, 2014
I was happy to read your response and see that you had an enjoyable stay during your recent business trip to our area and that our location met your needs. Thank you for taking the opportunity to utilize the amenities that our hotel has to offer. It was nice of you to take the time to share your comments. Thank you for your business. We hope you’ll visit us again soon. Sincerely, Paula Evans, General Manager
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Tuscaloosa, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 19, 2014

My stay was excellent until check out when I found that $25 a day had been added as a pending charge against my credit card as well as an additional night when it should have been split. My roommate was charged for a full night rather than a split. Be sure to check your bill before you leave to make any corrections or receive clarification on charges.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula E, General Manager at DoubleTree Suites by Hilton Huntsville-South, responded to this review, April 8, 2014
Thank you so much for your valuable feedback. I do apologize for the inconvenience you incurred at our hotel. We strive for excellence in customer service and it is reviews like yours that help us correct any inconsistencies. Thank you for contacting us directly and giving us the chance to correct the charges to your account. I hope that you afford us a future opportunity to regain your trust, the next time you visit Huntsville. Sincerely, Paula Evans, General Manager
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Kimberly, United States
1 review
4 of 5 stars Reviewed March 19, 2014

The entire staff were extremely friendly and helpful. Nice hotel, room and amenities. Room and common areas were clean, neat and orderly. Good location for those conducting business on the base. sufficient parking with nearby eating and shopping.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula E, General Manager at DoubleTree Suites by Hilton Huntsville-South, responded to this review, April 8, 2014
We are pleased our location was convenient for your visit to base with and that you found our hotel a great place to stay. Thank you for taking the opportunity to utilize some of the amenities that our hotel has to offer. It is our pleasure to provide you with clean, attentive and friendly service. We are flattered by your kind review. We hope you’ll visit us again soon. Sincerely, Paula Evans, General Manager
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Stafford, United States
1 review
5 of 5 stars Reviewed March 14, 2014

We had a great time at the Hunstville, AL DoubleTree Hotel. The hotel staff was nice and we had a great time in the bar and restaurant. I would highly recommend this to anyone travelling on business or pleasure.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula E, General Manager at DoubleTree Suites by Hilton Huntsville-South, responded to this review, April 8, 2014
I was happy to read your response and see that you had a great stay during your recent trip to our area. Thank you for taking the time to share your comments regarding our restaurant and lounge. The next time you are in the hotel please give me the opportunity to meet you and personally thank you for your kind review. Sincerely, Paula Evans, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoover, AL, United States
1 review
5 of 5 stars Reviewed March 6, 2014

Up to 175 steps from front door to room. Best possible bed. Good parking. Clean as a pin. Good choice. Right next to US0231 but not I-65. Steak is as good as it gets. We had a convention that maximized the usage of virtually every square foot, and everything went like clockwork. To say more is to waste time. DO IT!

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula E, General Manager at DoubleTree Suites by Hilton Huntsville-South, responded to this review, April 8, 2014
We are happy our location was convenient for your convention needs. I was glad to read your remarks and see that you had a nice stay during your recent trip to our hotel and that everything ran like clockwork. Our staff is who represents us and we work hard at giving attentive and friendly service. We take pride in serving good food and providing clean rooms to our guest. It was nice of you to take the time to share your comments. I hope we have the honor of hosting you again in the future and we thank you for your business. Sincerely, Paula Evans, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, Tennessee
1 review
5 of 5 stars Reviewed March 5, 2014

As a fellow Hilton GM I was pleasantly surprised to find such friendly employees, specifically the restaurant personnel and the bartender who went out of his way to get me a carton of milk after 10pm at night! Everybody was equally positive and demonstrated a positive attitude. The rooms were extremely clean and absolutely beautiful! We had a great experience!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula E, General Manager at DoubleTree Suites by Hilton Huntsville-South, responded to this review, April 8, 2014
I cannot thank you enough for the kind remarks regarding the staff at our hotel. Thank you for sharing how nice it was that our bartender went the extra mile to treat you like a guest in his own home. We try to carry this way of thinking over into all areas of the hotel to show the true flair of hospitality. As a fellow GM I know how busy your days can be and I want you to know we appreciate you taking the time to share your experience. It will be our pleasure to serve you again when your travels bring you back to our area. Sincerely, Paula Evans, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Huntsville-South

Address: 6000 Memorial Parkway Southwest, Huntsville, AL 35802
Phone Number:
Location: United States > Alabama > Huntsville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 53 Hotels in Huntsville
Price Range (Based on Average Rates): $
Number of rooms: 149
Official Description (provided by the hotel):
Our Huntsville, AL hotel is located just off Memorial Parkway South, close to Redstone Arsenal as well as restaurants, shops and popular attractions. The DoubleTree Suites Huntsville South offers many amenities including our spacious two-room suites with private living area and sofa bed, large outdoor swimming pool, fitness center, business center and our convenient on-site restaurant. ... more   less 
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