My family (8 rooms) are staying at this place for my father's funeral. Today we were gone from 9:00 AM until 3:30 PM and when we returned our room had not been serviced. It took two calls to the front desk to get someone to come clean the room (40 minutes later). Two of the rooms we had checked out before the funeral and their rooms were serviced before we returned. The so called manager, Jesse Martinez, stated that it was not their fault, no apology, no nothing! Add this, on top of burying my dad, was the last straw. For any other family function we'll be staying at the Westin, all 16 of us!

My mother and I stayed at this hotel for 3 nights due to a death in the family. When I arrived, my room was not as I expected and I was immediately moved the room I reserved. Because of the inconvience, I was provided with 2 breakfast certificates. The rooms were beautiful, spacious and the beds were....perfect. The staff was wonderful and very attentive during this stressful time. Terrin, Donna and another gentleman (I can't remember his name but I remember he said he was from Arab, AL) were wonderful on the overnight shift to see that all my needs were met whether it be a wake up call or just a little conversation. Lindsey made an recommended and excellent place for me to get my hair styled within walking distance! The rooms were perfect! Like a home away from home. The bed was amazing! Everytime I laid down, even to just watch tv, I fell asleep. I will definitely be returning to this hotel when I return to Huntsvillle!!!

I had the opportunity to be a guest of the hotel for a long period of time back in October. During my stay I interacted with the staff, ate in the restaurant and enjoyed the amenties of the hotel. I can say without a doubt that all were excellent! This hotel has been recently renovated bringing a pure sense and feel of upscale in Huntsville. Bravo to the staff and management!

I stayed last week at the ‘new’ Double Tree suites. When I arrived I was very worried by the outside look of the hotel. I had stayed at this hotel one time back when it was the Radisson Inn and it was awful but I thought that since they had ‘remodeled’ I’d give it another try. I was very impressed at first glance at the inside however until I got to my room. At check in I was told that the back doors of the building ‘have problems’ and don’t always work and I was advised not to use them. So I used the front door to access my room only to find it was on the other side of the hotel where the doors have problems and they only have one elevator. After entering my room and really looking around it was very easy to see that this is was a cheap cover up attempt to hide the old Radisson hotel. The tub had a chip in it, the bathroom tub was dirty behind the shower curtain (behind the door) it looked as though it had never even been cleaned after the construction. The sofa in the room is so hard it was unreal I couldn’t even sit on it. The alarm clock didn’t work and when I asked them for a new one I was told to turn on the light switch and it would work?? While the hotel lobby and court yard look nice the rooms look just patched over. I did inquire if the same owner stilled owned the place and I was told he still does.

Take a word of advice when staying in the area, stay at the Hilton Garden Inn located right behind them it’s nice and the people are great.