The Air conditioner at my house was not working well and it was Memorial Day weekend, so off to La Quinta I went. Nice room, nice pool and I spent the day and enjoyed it. When I checked out the next morning, I accidently left my new bathing suit hanging behind the bathroom door of room 326. I realized I had left it the next morning and called the hotel. I was told I would receive a call back when they had checked with housekeeping. I never received that call. I stopped by the hotel on my way home and they "looked" for my suit. It apparenlty fell into a black hole and is nowhere to be found. This was an expensive suit and I see only two possible explanations. It's either still hanging behind the bathroom door of room 326, or house keeping stole, or threw away my new, expensive bathing suit.
Management was sitting in the office right behind the front desk during this confrontation and I assure you, I was expressing my displeasure with the front desk clerk. Also while I was there, another gentleman checked in. He returned with his luggage and explained they just checked him into an occupied room. They changed his room assignment and again, a few minutes later he rreturned with his luggae. His key didn't work. Again.....management never came out to apologize or even check on the situation. If my bathing suit can disappear, so can your belongings. You do NOT want to stay at this holet. Mangement could care less about you and your possession. Find another hotel in Huntsville, plenty to choose from!!
My tip to travelers is do NOT for any reason stay at the La Quinta Inn, Madison Square location in H...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 2, 2012
Thank you so much for taking your time to write a second review for us. I do hope that you have received the several emails that I've sent to you in reference to your departure from our hotel. If you need any further assistance please feel free to email or call me. Again thank you for your diligence.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.