Thought I would share this with others who wirte reviews on various sites. As a periodic diner at Nick's we visited recently and had another fine dining experience. Everything was prepared as desired however my steak had a bit of gristle in it so I wrote on the comment card that is provided in the final bill folder. About two days later I received a personal call from Nick himself asking for more details about the steak. He told me that he reads every comment card submitted and responds to many, especially if he finds an area of concern. He also said that he appreciates diners who provide him immediate feedback directly or via the comment card so he can fix any issues that may come up on the spot. He says he reads the review sites periodically but that he believes if a diner can't talk with him directly through his own process (direct communication or comment card) he can't really respond or fix the issue on a personal basis. I know he reads them because I noticed that he has arranged for a separate entry for non smokers and that appears to have been the biggest item raised by submitters. I will use the comment card from now on…….I know it works and he personally called me………..Nick is obvisouly an owner who cares about his guests and we will go back often because that is a breath of fresh air.
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